





Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020). The husband and wife business are also the least expensive of all the private homecare providers in Trafford (April 2026).
The motivation to enter the homecare market came after the mother of the owner Mark, received poor quality care, whilst suffering from the early stages of dementia. The...
Care Provided by Beloved Homecare
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
We are the least expensive of all the private homecare providers in Trafford and the only provider currently rated as overall "outstanding" by the industry regulator the Care Quality Commission (CQC)We are able to pass on lower prices to our customers because we do not spend money on Franchise fees, little on marketing and recruitment because our staff turnover is low.
Most of our new work comes from "word of mouth referrals" because of our excellent reputation.
We provide calls of 30 minutes, 45 minutes, 1 hour and up to 24 hours a day. We can tailor visit times to specific needs. Please call Mark (owner)for prices and details.
Contact Beloved Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Owner
- Beloved Homecare
- Private Owned
Person in charge
- Wendy Gorton (Registered Care Manager)
Beloved Homecare Reviews (135)
Beloved Homecare has a Review Score of 9.8 (9.826) out of 10, based on 18 reviews in the last 2 years.
Over all time Beloved Homecare has 135 reviews.
I cannot express how thankful I am for the care and attention my dad has been given from the team at Beloved. The staff in the office could not be more helpful, accommodating and responsive. The carers treat my dad like family and I can't praise them higher than that. Calls are never just a case of going through a checklist and ticking everything off his care plan. They have all taken time to get to know my dad, which is lovely. The level of care shown has given my dad a new lease of life and now that I have other people I can trust to look after him, I've been given a lot of freedom back myself as well.
They are caring, professional and empathetic ladies.
They not only physically cared for mum but supported her emotional health as well.They chatted to her and were often sharing a joke and laughing when I visited.
All of the carers went above to ensure mum had everything she needed.
To Olivia,Emma,Lauren,Sarah and others whose names have slipped my mind,I would like to say thank you as without you mum wouldn't
have been able to stay at home for as long as she did.
Our family cannot praise the care that my Mom Gwyneth is receiving from Jasneet and Harpreet they really do care for Mom so well they are so lovely with her and we couldn't ask for anything more
They are always person centered and obviously amazing
Communication between us and them is fantastic. We always check in on a weekly basis
And it's so useful to be able to see my mother in law calls and visits on pass.
The care supervisor and director are always to hand to answer any questions and help in anyway and my mother in laws carers are just the best.
Continuity is an issue on occasion, it would be better if this could be addressed but I suppose its down to staff retention and numbers.
The care provided for my aunt has been excellent. Being a family run business I think makes all the difference. The carers go the extra mile. The management/owners are always involved, and keep an overview, communicating any concerns back to me. (For which I'm very grateful.) They have been proactive in recognising problems and acting on them to assist my aunt. The carers provide appetising , well presented, fresh meals & don't need to rely on microwaving a frozen meal - which is a blessing! They help my aunt with any task she requests. I've really noticed a difference in her since starting with Beloved Homecare - happier, more settled, and more confident. We chose Beloved based on their 'Outstanding' CQC rating, and they have lived up to it!
Beloved care for my dad who has vascular dementia and the carers have been amazing. Dad had regular carers, who respond to dad's ever changing care needs. They show him nothing but kindness and respect and we know he is in safe hands. As a family it can be distressing to see dad's condition deteriorate but beloved have supported us. as well as dad through this with their knowledge and supportive approach. The whole team are approachable and always willing to help. We can't thank them enough for everything they have done for Dad and the family.
A professional service and wonderful care provider. Would highly recommend. The management and staff are very knowledgeable and provide advice and guidance. Our parents are very happy too and that's what is really important to us both. The daily visits have allowed a rapport between my parents and carers. They are both enjoying the company and a chance to chat. Seeing other faces has opened up their social connection again. So thankful!
Beloved took the time to understand my mother's unique needs and tailored their services accordingly. Their caregivers are not only highly skilled but also kind and empathetic, creating an environment where my mother feels respected and valued.
What sets Beloved apart is their attention to detail and proactive communication. They keep me informed about my mother's care and any changes, giving me peace of mind knowing she is in such capable hands.
It's rare to find a company that genuinely goes above and beyond, but Beloved has exceeded all expectations. They have made a meaningful difference in my mother's life, and for that, I am deeply thankful.
I wholeheartedly recommend to anyone seeking compassionate and outstanding care for their loved ones.
Myself and our children were dubious about employing carers for my ex-husband. I had experience of elderly friends having nightmare experiences with carers. Not turning up on time, within reasonable delays. Half-hour slots when they were gone within 10 minutes. Carers talking about their own woes and problems in life. I could go on but basically, Beloved Homecare has met all our expectations. They are all caring, kind, in tune with the client's needs and always happy to listen and implement any tweaks in the care needs. One of the first carers took time to ask me where he had worked. What his hobbies were. Any activities he enjoyed with our family. Your professional service has made a big difference to his life. Taken the pressure off somewhat from the family. I wouldn't hesitate to recommend Beloved to anyone needing care.
We had an initial provider of care before yourselves. It has been like comparing night and day. The main role is to give Mum her key medication on a daily basis. The first team often did not even get that right, forgetting to give the medication often. Your team of carers provide the medication but then will sit and spend time with Mum, asking about the house, garden, and family. We can tell it makes a difference and we appreciate it.
We are learning as a family how Mum is, if I can just request the individual carers to check more thoroughly that Mum has her hearing aids in and working, whether she is in or out. Plus that, if she misses a shower on a Wednesday or a Saturday then she must shower the next day.
I know we may need to call on you for more support in the future. 100% we would choose Beloved.
Beloved make sure she has the same ladies looking after her and we are now at the point where she looks forward to their visits and is extremely grateful for the help they give her. They have taken her lead and worked hard to gain her confidence and she now lets them help her in ways she would never have agreed to at first. I live in another part of the country so it is incredibly comforting for me to know she is in safe hands and is happy. We have come such a long way. Thank you Beloved!
We have been using Beloved Homecare for nearly a year now for help for my mum and dad in their home and personal care for dad. The carers are very well thought of by mum and dad and always so helpful and thoughtful. Mum and dad really enjoy their visits from Beloved. Nothing is too much trouble for them. Whenever I have spoke to the managers and supervisor, they have been very helpful and given me good advice to help me and my parents. I have contacted them by phone, texts and in person meetings and they have always been there to listen and help. Beloved was recommended to me by a friend who used them for his dad and I wouldn't hesitate to recommend them to anyone.
I would highly recommend the company for your loved one.
They contact us whenever they have the slightest inkling that something isn't quite right in order for us to get immediate medical attention.
I would highly recommend Beloved Care for dementia patients' caring needs.
The care given to Dad is outstanding and so is the support given to myself and my sister.
As a healthcare professional myself I am so impressed and being with Beloved has made a really hard time so much easier. Nothing is too much trouble, it makes such a difference.
Thank you.
This is the second time we have needed the help and care from Beloved Homecare. A few years back, when my mum broke her back, I was at my wit's end, the care, compassion and support were unbelievable, nothing was ever too much, that I became a daughter again rather than a carer and with the support, my mum is now self-caring again. So when our friend fell and broke his hip, there was no hesitation but to involve the manager, the director and their fabulous team to help in the individualised care for him, nothing is rushed and nothing is too much, whether it involves full care or just a cup of tea and a chat or a trip to the shops, it's all about the person and what they want, they are so professional in everything they do, the service is superb, this quality of care is hard to receive nowadays and this team go the extra mile in all aspects of care, definitely the best care around. Highly recommend to use if you want the best for someone who you love and care about and know they are in safe hands.
Carers are obviously well trained and show great empathy when supporting my husband (and myself). Queries and advice always result in a prompt, positive response by office staff who have ensured that my husband has a small group of carers. It has established positive, lovely relationships with everyone. It is a joy to see! This company has an excellent reputation for a good reason. Thank you.
We have now used Beloved for four years and in that time, they have never let us down, always arriving within the agreed time frame. The carers wear smart uniforms, masks and aprons and introduce themselves on arrival. They are now a part of our lives and they are more like friends. I can highly recommend this company.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Outstanding
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Beloved Homecare.
Awards / Recognitions (9)
- Recipient: Beloved HomecareDate: Wednesday 31 May 2023
- Recipient: Beloved HomecareDate: Thursday 31 Mar 2022
- Recipient: Beloved HomecareDate: Friday 30 Apr 2021
Meet the Team (4)
Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.
Mark is a trustee of ‘Age UK Trafford’.
Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”
Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.
She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"
Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.
To provide the best care possible, staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices, ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”
Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.
Frequently Asked Questions about Beloved Homecare
How many Carers does Beloved Homecare employ?
Beloved Homecare employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beloved Homecare to verify any information. View our terms and conditions. Beloved Homecare has an Enhanced Service - more info.