Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020). The husband and wife business are also the least expensive of all the private homecare providers in Trafford (April 2026).
The motivation to enter the homecare market came after the mother of the owner Mark, received poor quality care, whilst suffering from the early stages of dementia. The...
Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020). The husband and wife business are also the least expensive of all the private homecare providers in Trafford (April 2026).
The motivation to enter the homecare market came after the mother of the owner Mark, received poor quality care, whilst suffering from the early stages of dementia. The business was established in 2015 and remains a small service driven, high quality provider.
The company prides itself on the personal touches and easy to approach manner and ways of working.
With ‘Outstanding’ home care services from Beloved Homecare, clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.
Visits can be from 30 minutes, 45 minutes, 1 hour up to 24 hours per day tailored to the client’s needs and wishes. The company provide a homecare service in the Trafford area only.
Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard. The company's aim is to meet all client and family requirements and continually exceed expectations.
Staff are chosen very carefully. All members of staff are subject to thorough pre-employment checks to ensure safety and compliance. In addition to this, members of staff receive comprehensive training with regular updates to provide the highest quality care.
Care Provided by Beloved Homecare
Types of Home Care
Visiting Care
24 Hour Care
Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
Contact Beloved Homecare to get a personalised quote:
We are the least expensive of all the private homecare providers in Trafford and the only provider currently rated as overall "outstanding" by the industry regulator the Care Quality Commission (CQC)
We are able to pass on lower prices to our customers because we do not spend money on Franchise fees, little on marketing and recruitment because our staff turnover is low.
Most of our new work comes from "word of mouth referrals" because of our excellent reputation.
We provide calls of 30 minutes, 45 minutes, 1 hour and up to 24 hours a day. We can tailor visit times to specific needs. Please call Mark (owner)for prices and details.
Review from Linda F (Wife of Client) published on 21 September 2026 Submitted via Website•
Overall Experience
We are both very happy with the care and friendliness of all staff. The bathroom and dressing care is fantastic, as are the hot drinks.
Nothing seems too much trouble when it comes to light jobs around the house.
We are both very happy with the care and friendliness of all staff. The bathroom and dressing care is fantastic, as are the hot drinks.
Nothing seems too much trouble when it comes to light jobs around the house.
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Review from E O (Daughter-in-law of Client) published on 29 June 2026 Submitted via Website•
Overall Experience
Fantastic care all around for my father in law who has altzhiemers. All of the team are brilliant, so caring and spend time talking with him as well as the care responsibility's . Nothing is too much trouble. They are very responsive when we need help.
They pick up on things when something...
Fantastic care all around for my father in law who has altzhiemers. All of the team are brilliant, so caring and spend time talking with him as well as the care responsibility's . Nothing is too much trouble. They are very responsive when we need help. They pick up on things when something doesn't feel right and get in touch immediately. They have given us so much peace of mind knowing that he is being cared for so well.
Highly recommended great care company
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Review from Liz C (Wife of Client) published on 20 June 2026 Submitted via Website•
Overall Experience
My experience of having Beloved Homecare living in our home for five days while I took a Respite break was excellent! We have been clients of there's for the past ten months and we are extremely happy with the very professional care and support they provide.
My experience of having Beloved Homecare living in our home for five days while I took a Respite break was excellent! We have been clients of there's for the past ten months and we are extremely happy with the very professional care and support they provide.
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Review from Jonathan H (Son of Client) published on 27 April 2026 Submitted via Website•
Overall Experience
I cannot express how thankful I am for the care and attention my dad has been given from the team at Beloved. The staff in the office could not be more helpful, accommodating and responsive. The carers treat my dad like family and I can't praise them higher than that. Calls are never just a case of...
I cannot express how thankful I am for the care and attention my dad has been given from the team at Beloved. The staff in the office could not be more helpful, accommodating and responsive. The carers treat my dad like family and I can't praise them higher than that. Calls are never just a case of going through a checklist and ticking everything off his care plan. They have all taken time to get to know my dad, which is lovely. The level of care shown has given my dad a new lease of life and now that I have other people I can trust to look after him, I've been given a lot of freedom back myself as well.
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Review from Linda C (Daughter of Client) published on 25 February 2026 Submitted via Website•
Overall Experience
Ever since mum has needed care in her own home Beloved have been there. They are caring, professional and empathetic ladies. They not only physically cared for mum but supported her emotional health as well.They chatted to her and were often sharing a joke and laughing when I visited.
All of the...
Ever since mum has needed care in her own home Beloved have been there. They are caring, professional and empathetic ladies. They not only physically cared for mum but supported her emotional health as well.They chatted to her and were often sharing a joke and laughing when I visited. All of the carers went above to ensure mum had everything she needed. To Olivia,Emma,Lauren,Sarah and others whose names have slipped my mind,I would like to say thank you as without you mum wouldn't
have been able to stay at home for as long as she did.
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Review from N B (Daughter of Client) published on 27 October 2025 Submitted via Website•
Overall Experience
Our family cannot praise the care that my Mom Gwyneth is receiving from Jasneet and Harpreet they really do care for Mom so well they are so lovely with her and we couldn't ask for anything more
Our family cannot praise the care that my Mom Gwyneth is receiving from Jasneet and Harpreet they really do care for Mom so well they are so lovely with her and we couldn't ask for anything more
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Review from M G (Daughter-in-law of Client) published on 11 September 2025 Submitted via Website•
Overall Experience
We have been using beloved Care for over 12 months for my mother in law They are always person centered and obviously amazing Communication between us and them is fantastic. We always check in on a weekly basis And it's so useful to be able to see my mother in law calls and visits on pass.
The...
We have been using beloved Care for over 12 months for my mother in law They are always person centered and obviously amazing Communication between us and them is fantastic. We always check in on a weekly basis And it's so useful to be able to see my mother in law calls and visits on pass.
The care supervisor and director are always to hand to answer any questions and help in anyway and my mother in laws carers are just the best.
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Review from T L (Son of Client) published on 11 June 2025 Submitted via Website•
Overall Experience
Very good service generally. Management always seem to an interest in the welfare of my Mum.
Continuity is an issue on occasion, it would be better if this could be addressed but I suppose its down to staff retention and numbers.
Very good service generally. Management always seem to an interest in the welfare of my Mum.
Continuity is an issue on occasion, it would be better if this could be addressed but I suppose its down to staff retention and numbers.
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Review from K M (Niece of Client) published on 23 April 2025 Submitted via Website•
Overall Experience
The care provided for my aunt has been excellent. Being a family run business I think makes all the difference. The carers go the extra mile. The management/owners are always involved, and keep an overview, communicating any concerns back to me. (For which I'm very grateful.) They have been...
The care provided for my aunt has been excellent. Being a family run business I think makes all the difference. The carers go the extra mile. The management/owners are always involved, and keep an overview, communicating any concerns back to me. (For which I'm very grateful.) They have been proactive in recognising problems and acting on them to assist my aunt. The carers provide appetising , well presented, fresh meals & don't need to rely on microwaving a frozen meal - which is a blessing! They help my aunt with any task she requests. I've really noticed a difference in her since starting with Beloved Homecare - happier, more settled, and more confident. We chose Beloved based on their 'Outstanding' CQC rating, and they have lived up to it!
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Review from T T (Daughter of Client) published on 15 April 2025 Submitted via Website•
Overall Experience
Beloved care for my dad who has vascular dementia and the carers have been amazing. Dad had regular carers, who respond to dad's ever changing care needs. They show him nothing but kindness and respect and we know he is in safe hands. As a family it can be distressing to see dad's condition...
Beloved care for my dad who has vascular dementia and the carers have been amazing. Dad had regular carers, who respond to dad's ever changing care needs. They show him nothing but kindness and respect and we know he is in safe hands. As a family it can be distressing to see dad's condition deteriorate but beloved have supported us. as well as dad through this with their knowledge and supportive approach. The whole team are approachable and always willing to help. We can't thank them enough for everything they have done for Dad and the family.
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Review from H S (Daughter of Client) published on 3 February 2025 Submitted via Website•
Overall Experience
A professional service and wonderful care provider. Would highly recommend. The management and staff are very knowledgeable and provide advice and guidance. Our parents are very happy too and that's what is really important to us both. The daily visits have allowed a rapport between my parents and...
A professional service and wonderful care provider. Would highly recommend. The management and staff are very knowledgeable and provide advice and guidance. Our parents are very happy too and that's what is really important to us both. The daily visits have allowed a rapport between my parents and carers. They are both enjoying the company and a chance to chat. Seeing other faces has opened up their social connection again. So thankful!
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Review from Stewart H (Son of Client) published on 20 January 2025 Submitted via Website•
Overall Experience
I am incredibly grateful for the exceptional care and support provided by Beloved for my mother. Their team has consistently demonstrated professionalism, compassion, and dedication in ensuring her well-being and comfort.
Beloved took the time to understand my mother's unique needs and tailored...
I am incredibly grateful for the exceptional care and support provided by Beloved for my mother. Their team has consistently demonstrated professionalism, compassion, and dedication in ensuring her well-being and comfort. Beloved took the time to understand my mother's unique needs and tailored their services accordingly. Their caregivers are not only highly skilled but also kind and empathetic, creating an environment where my mother feels respected and valued. What sets Beloved apart is their attention to detail and proactive communication. They keep me informed about my mother's care and any changes, giving me peace of mind knowing she is in such capable hands. It's rare to find a company that genuinely goes above and beyond, but Beloved has exceeded all expectations. They have made a meaningful difference in my mother's life, and for that, I am deeply thankful.
I wholeheartedly recommend to anyone seeking compassionate and outstanding care for their loved ones.
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Review from Liz G (Relative of Client) published on 9 December 2024 Submitted via Website•
Overall Experience
Myself and our children were dubious about employing carers for my ex-husband. I had experience of elderly friends having nightmare experiences with carers. Not turning up on time, within reasonable delays. Half-hour slots when they were gone within 10 minutes. Carers talking about their own woes...
Myself and our children were dubious about employing carers for my ex-husband. I had experience of elderly friends having nightmare experiences with carers. Not turning up on time, within reasonable delays. Half-hour slots when they were gone within 10 minutes. Carers talking about their own woes and problems in life. I could go on but basically, Beloved Homecare has met all our expectations. They are all caring, kind, in tune with the client's needs and always happy to listen and implement any tweaks in the care needs. One of the first carers took time to ask me where he had worked. What his hobbies were. Any activities he enjoyed with our family. Your professional service has made a big difference to his life. Taken the pressure off somewhat from the family. I wouldn't hesitate to recommend Beloved to anyone needing care.
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Review from Ian S (Son of Client) published on 18 September 2024 Submitted via Website•
Overall Experience
Thank you for letting me provide a review. My mum has been under Beloved Homecare since April 2024. Your team have made a massive positive difference to our family. So thank you.
We had an initial provider of care before yourselves. It has been like comparing night and day. The main role is to...
Thank you for letting me provide a review. My mum has been under Beloved Homecare since April 2024. Your team have made a massive positive difference to our family. So thank you. We had an initial provider of care before yourselves. It has been like comparing night and day. The main role is to give Mum her key medication on a daily basis. The first team often did not even get that right, forgetting to give the medication often. Your team of carers provide the medication but then will sit and spend time with Mum, asking about the house, garden, and family. We can tell it makes a difference and we appreciate it. We are learning as a family how Mum is, if I can just request the individual carers to check more thoroughly that Mum has her hearing aids in and working, whether she is in or out. Plus that, if she misses a shower on a Wednesday or a Saturday then she must shower the next day.
I know we may need to call on you for more support in the future. 100% we would choose Beloved.
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Review from Louise H (Sister of Client) published on 17 September 2024 Submitted via Website•
Overall Experience
I cannot recommend Beloved Homecare highly enough. From the outset, my sister wasn't happy about needing care - it's a big thing for somebody who has always been fiercely independent and she wasn't the easiest of people for the care team to deal with but without exception, everyone handled her with...
I cannot recommend Beloved Homecare highly enough. From the outset, my sister wasn't happy about needing care - it's a big thing for somebody who has always been fiercely independent and she wasn't the easiest of people for the care team to deal with but without exception, everyone handled her with patience, respect and sensitivity from the beginning.
Beloved make sure she has the same ladies looking after her and we are now at the point where she looks forward to their visits and is extremely grateful for the help they give her. They have taken her lead and worked hard to gain her confidence and she now lets them help her in ways she would never have agreed to at first. I live in another part of the country so it is incredibly comforting for me to know she is in safe hands and is happy. We have come such a long way. Thank you Beloved!
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Review from K V (Daughter of Client) published on 12 September 2024 Submitted via Website•
Overall Experience
We have been using Beloved Homecare for nearly a year now for help for my mum and dad in their home and personal care for dad. The carers are very well thought of by mum and dad and always so helpful and thoughtful. Mum and dad really enjoy their visits from Beloved. Nothing is too much trouble for...
We have been using Beloved Homecare for nearly a year now for help for my mum and dad in their home and personal care for dad. The carers are very well thought of by mum and dad and always so helpful and thoughtful. Mum and dad really enjoy their visits from Beloved. Nothing is too much trouble for them. Whenever I have spoke to the managers and supervisor, they have been very helpful and given me good advice to help me and my parents. I have contacted them by phone, texts and in person meetings and they have always been there to listen and help. Beloved was recommended to me by a friend who used them for his dad and I wouldn't hesitate to recommend them to anyone.
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Review from K F (Daughter of Client) published on 10 September 2024 Submitted via Website•
Overall Experience
Beloved Homecare continues to be an excellent service providing round the clock care to my mother. She has always been very set in her ways and does not take to strangers or even company, yet the staff are marvellous with her, she has completely accepted them and enjoys the professional attention...
Beloved Homecare continues to be an excellent service providing round the clock care to my mother. She has always been very set in her ways and does not take to strangers or even company, yet the staff are marvellous with her, she has completely accepted them and enjoys the professional attention given.
I would highly recommend the company for your loved one.
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Review from S F (Daughter of Client) published on 9 September 2024 Submitted via Website•
Overall Experience
We are extremely happy with the care that our mum receives from Beloved Homecare, they are very punctual, always kind and compassionate.
They contact us whenever they have the slightest inkling that something isn't quite right in order for us to get immediate medical attention.
We are extremely happy with the care that our mum receives from Beloved Homecare, they are very punctual, always kind and compassionate.
They contact us whenever they have the slightest inkling that something isn't quite right in order for us to get immediate medical attention.
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Review from Becky W (Daughter-in-law of Client) published on 26 June 2024 Submitted via Website•
Overall Experience
Everyone who has cared for my father-in-law has been excellent with him. His dementia has deteriorated over the last twelve months but everyone has handled his decline with care and consideration. They take him for walks, to coffee shops or garden centres. All carers have also been a great support...
Everyone who has cared for my father-in-law has been excellent with him. His dementia has deteriorated over the last twelve months but everyone has handled his decline with care and consideration. They take him for walks, to coffee shops or garden centres. All carers have also been a great support to my mother-in-law who at times really struggles with caring for my father-in-law.
I would highly recommend Beloved Care for dementia patients' caring needs.
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Review from Lisa W (Daughter of Client) published on 21 June 2024 Submitted via Website•
Overall Experience
I cannot give enough praise! The care given to Dad is outstanding and so is the support given to myself and my sister.
As a healthcare professional myself I am so impressed and being with Beloved has made a really hard time so much easier. Nothing is too much trouble, it makes such a...
I cannot give enough praise! The care given to Dad is outstanding and so is the support given to myself and my sister. As a healthcare professional myself I am so impressed and being with Beloved has made a really hard time so much easier. Nothing is too much trouble, it makes such a difference.
Thank you.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveOutstanding
SafeOutstanding
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Beloved Homecare.
Meet the Team (4)
Mark CollierJob Title Managing DirectorJoined 2015
Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with...
Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.
Mark is a trustee of ‘Age UK Trafford’.
Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”
Wendy GortonJob Title Registered Care ManagerJoined 2015
Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients...
Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.
She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"
Emma GortonJob Title Care SupervisorJoined 2016
Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor...
Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.
To provide the best care possible, staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices, ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”
April DuffyJob Title Care SupervisorJoined 2016
Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of...
Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.
Frequently Asked Questions about Beloved Homecare
How many Carers does Beloved Homecare employ?
Beloved Homecare employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beloved Homecare to verify any information. View our terms and conditions. Beloved Homecare has an Enhanced Service -what an Enhanced Service includes.
