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Beloved Homecare

6 Primrose Avenue, Urmston, Manchester, Greater Manchester M41 0TY
Beloved Homecare Logo
Beloved Homecare logo
Beloved Homecare, Manchester
Beloved Homecare, Manchester
Beloved Homecare, Manchester

Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020). The husband and wife business are also the least expensive of all the private homecare providers in Trafford (April 2026).





The motivation to enter the homecare market came after the mother of the owner Mark, received poor quality care, whilst suffering from the early stages of dementia. The...  

Care Provided by Beloved Homecare

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

We are the least expensive of all the private homecare providers in Trafford and the only provider currently rated as overall "outstanding" by the industry regulator the Care Quality Commission (CQC)
We are able to pass on lower prices to our customers because we do not spend money on Franchise fees, little on marketing and recruitment because our staff turnover is low.
Most of our new work comes from "word of mouth referrals" because of our excellent reputation.

We provide calls of 30 minutes, 45 minutes, 1 hour and up to 24 hours a day. We can tailor visit times to specific needs. Please call Mark (owner)for prices and details.

Contact Beloved Homecare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Beloved Homecare
  • Private Owned

Person in charge

  • Wendy Gorton (Registered Care Manager)

Beloved Homecare Reviews (135)

9.9

Beloved Homecare has a Review Score of 9.9 (9.878) out of 10, based on 26 reviews in the last 2 years. Over all time Beloved Homecare has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from Jaqi D (Niece of Client) published on 13 September 2021 Submitted via Website
Overall Experience

As a family, we have been very impressed with the help we have had in looking after our very dear relative. In talking weekly with my auntie herself she also feels very happy with the support she is receiving. The company always keep me updated daily with anything that changes or is unusual and between us we update my auntie's needs accordingly. I personally have confidence that with this company, I am doing the very best I possibly can for my auntie. We work well together, we are a good team. With this professional help alongside the family's support, my auntie is looked after and loved.

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Review from Phil H (Son of Client) published on 9 August 2021 Submitted via Website
Overall Experience

The service and care that my father has received from Beloved Homecare has been outstanding from the very first visit. The individual care is tailored to his specific needs with excellent attention to detail that makes all the difference and helps put my mind at ease. Each visit really perks him up and lifts his spirits which has been so important over these past months. The level of support and professionalism for all members of the team is exemplary.

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Review from Jim B (Brother of Client) published on 6 July 2021 Submitted via Website
Overall Experience

Beloved Homecare looked after my sister at an exceptional standard and I was very pleased with their professionalism. The care package they provided was perfect for our needs, they were really easy to communicate with from start to finish and I would highly recommend them to anyone looking for a care provider in the Trafford area.

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Review from J O (Stepfather of Client) published on 19 May 2021 Submitted via Postal Card
Overall Experience

My stepson suffered multiple strokes in April 2019 which resulted in mobile disability and sadly complete loss of sight. The care he received was basic and he made little progress. However, as soon as Beloved Homecare took over he has improved quite dramatically. The carers are his friends and his progress is almost miraculous. I can't recommend Beloved Homecare highly enough.

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Review from Sandra H (Daughter of Client) published on 12 May 2021 Submitted via Website
Overall Experience
We have been using Beloved Homecare for a few months now and would like to say that the management team are so caring and understanding. They always have the time to listen and show empathy when dealing with us at such a difficult time. They have organised and provided excellent overnight care for our mum who has Alzheimer's, they also regularly check-in to see if everything is okay.
The carers who come into Mum and Dad's home are very friendly, professional and have a great understanding of dementia. They take the time to really get to know Mum and keep the rest of the family fully informed writing details in our information book. They also demonstrate the same care towards our dad, who was originally against carers coming into the home, but he now sees them as a positive and valuable service.

As a family, we couldn't ask for better care and are fully confident that Mum is being well looked after - this takes a lot of pressure off our family as we know she is in safe hands.

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Review from T B (Client / Service User) published on 12 March 2021 Submitted via Postal Card
Overall Experience

Extremely helpful and quick to learn about my needs. Very tidy in clearing up when necessary. The time I spend chatting with them I always enjoy as I am unable to get out and meet other folk. Excellent at keeping their times of arrival and useful contact with my GP.

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Review from Euan H (Son of Client) published on 8 March 2021 Submitted via Website
Overall Experience

I contacted Beloved at a time when my mum was moving to an apartment nearer us but still needed someone to come in and make sure she was ok and take her shopping etc. while we were working. Beloved has proven to be a fantastic company for my mum, very professional and my mum has nothing but good things to say about her experience with them. We have other family members who use them and we couldn't recommend them more highly.

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Review from Julie E (Daughter of Client) published on 8 March 2021 Submitted via Website
Overall Experience

The management are extremely helpful and all the carers that have visited my Mother have been very professional, caring, helpful, and considerate. My Mum is 89 years old, hard of hearing, bad eyesight, and bad knees. She lives alone in sheltered housing and unable to leave her home (Covid). Her quality of life was deteriorating. Her visits include a walk in her wheelchair among other things and she enjoys the company and conversation. I would highly recommend Beloved Homecare as it gives the person the opportunity to remain in their own home and receive the extra help they need.

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Review from J B (Husband of Client) published on 25 February 2021 Submitted via Postal Card
Overall Experience

We used Beloved Homecare from Feb 20 - Jan 21. We found them very good indeed, reliably here 4 times a day to care for my paralysed wife. Some of the staff are outstanding sone inevitably less so, but overall my wife was looked after very well. The staff were happy to do extra things. They had a good relationship with my wife up to her death on 2nd January 21

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Review from Susan C (Daughter of Client) published on 19 February 2021 Submitted via Postal Card
Overall Experience

Mum has been under Beloved Homecare for a year. They are very professional and caring. Treat Mum as a person and engage her with conversations and known interests to her. Management team keep un close contact eager to help/suggest ways to help. In this difficult year, the team always provided with PPE, and they make sure that I am coping ok. Like the fact that they are able to provide 30-mins of care, which is all we need. Highly dependable team.

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Review from Mags D (Client / Service User) published on 15 February 2021 Submitted via Postal Card
Overall Experience

Felt happy from day one. Beloved Homecare sees to all my needs. Friendly service, efficient and caring.

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Review from Dawn (Daughter of Client) published on 11 December 2020 Submitted via Website
Overall Experience

Having recently changed care providers for my 86 year old mum who is currently in her own home, I have to say it has been a breath of fresh air to have a truly professional care team on board looking after mum. She actually looks forward to them coming they are extremely attentive, nothing is too much trouble, they are professional and caring. Communication between the family and the care team is excellent, this is going to aid mum to be in her own home as long as possible. As a family it has made the world of difference, we know we have a care team that we can rely on. Beloved, you are amazing, I can’t thank you enough.

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Review from M C (Wife of Client) published on 26 November 2020 Submitted via Postal Card
Overall Experience

The service we have received has been satisfactory.

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Review from Heather D (Wife of Client) published on 25 November 2020 Submitted via Postal Card
Overall Experience

When I realised I would need help to care for my husband, I was recommended Beloved Homecare. That was over 2 years ago. At first, it was 3 social visits a week. When my husband was admitted to hospital, a carer visited and thanks to the team at Beloved, he was soon back at home with an increased care package. From the beginning, the care manager assured me they would adapt to his changing needs and this has proved to be the case. The care, support and friendship we receive gives us both some independence. We highly recommend Beloved and cannot thank them enough for all they do for us.

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Review from Mike W (Son of Client) published on 6 November 2020 Submitted via Website
Overall Experience
I have been delighted with the care service provided by Beloved to my dad over the past 6 months. Nothing is too much trouble and the team of carers have really looked after him well.
My dad is 84 and suffers from dementia. He is still independent up to a point and isn’t the easiest person to deal with, so it is very reassuring to know that he is in safe, friendly, professional hands twice a day.

Both myself and my sister also really appreciate the interaction with the Beloved team who keep us up to date with everything and are always very accommodating with any changes needed.

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Review from Andrea W (Daughter of Client) published on 6 November 2020 Submitted via Website
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I cannot recommend Beloved Homecare enough. The quality of the carers is consistently good and they are excellent at providing updates and keeping open communication with the family. Beloved Homecare have provided care to my mum in short timescales and, whilst requested times for visits cannot always be met immediately, they do as much as they can to get you the times you want as soon as possible. The Manager and the Care supervisor have always been so supportive and understanding in setting up the care package required and, recently, have been very clear on their PPE approach for Covid 19. They are an organisation who genuinely seem to care!

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Review from Alison P (Daughter of Client) published on 6 November 2020 Submitted via Website
Overall Experience
Mum loves being in her own home and the carers help for mum to have her wishes.
They call twice a day, helping mum to get up in the morning, showering her, giving her breakfast and making lunch.

They then call back in the evening getting mum ready for bed and giving her an evening meal.

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Review from E S (Daughter of Client) published on 5 November 2020 Submitted via Website
Overall Experience
I am very pleased that we chose Beloved Homecare. The Beloved staff are very professional and caring and I trust them completely to look after my parents. My dad cannot walk and my mum has mixed dementia so they have very differing needs but they spend time with each of them and provide an exceptional level of care.
My parents have a small group of regular carers which makes things much easier for my mum to cope with.
Whenever I see the carers, they are warm and friendly with my parents. They treat them with respect and also keep their spirits up which is very important, especially at this time.
The carers let me know if there is anything that my parents need. The staff in the office also keep me informed of anything that I need to know.

I have no hesitation in recommending Beloved.

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Review from Heather S (Daughter of Client) published on 5 November 2020 Submitted via Website
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Everyone I have had contact with has been extremely professional and provided care at the highest level - Dad is thrilled with the care he gets. It is a comfort and provides great peace of mind to know how well he is being so well looked after.

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Review from Sam P (Grandson of Client) published on 7 September 2020 Submitted via Website
Overall Experience

The best care in the area from a dedicated and professional team. They recommended adjustments to care when necessary, were quick to respond to enquiries and flexible with the client's requirements. My grandmother was treated with dignity throughout. Highly recommended.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2020
Overall Outstanding
  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Beloved Homecare.

Awards / Recognitions (9)

  • Recipient: Beloved HomecareDate: Wednesday 31 May 2023
  • Recipient: Beloved HomecareDate: Thursday 31 Mar 2022
  • Recipient: Beloved HomecareDate: Friday 30 Apr 2021

Meet the Team (4)

Mark Collier Job Title: Managing Director Joined: 2015
Mark Collier

Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.

Mark is a trustee of ‘Age UK Trafford’.

Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”

Wendy Gorton Job Title: Registered Care Manager Joined: 2015
Wendy Gorton

Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.

She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"

Emma Gorton Job Title: Care Supervisor Joined: 2016
Emma Gorton

Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.

To provide the best care possible, staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices, ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”

April Duffy Job Title: Care Supervisor Joined: 2016
April Duffy

Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.

Frequently Asked Questions about Beloved Homecare

How many Carers does Beloved Homecare employ?

Beloved Homecare employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beloved Homecare to verify any information. View our terms and conditions. Beloved Homecare has an Enhanced Service - more info.