Home Care Providers Owned by Avanti Homecare Ltd

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such thoughtful feedback. It's lovely to hear that both our carers and our office team have been helpful, and that regular reviews are keeping your step mum's support truly personal. We're also delighted the family app is working well for you. Those daily notes are there so you can see how she's getting on and let us know if anything needs a tweak. Everyone has their own ways and preferences, and we'll keep listening and adapting so she feels comfortable and well looked after.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for your wonderful feedback. It's great to hear that our carers are punctual, polite, and always willing to go the extra mile for your mum. Knowing she feels supported, and that you can rely on us to follow every instruction, is exactly what we strive for. Your kind words mean a lot to the whole Avanti team, and we'll keep doing everything we can to make sure your mum feels comfortable and cared for at home.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such a glowing review. We're thrilled that both our office team and your dad's "daily superstars" have made life easier-and a little brighter-for you all. Knowing he feels respected and is looking so much better under our care is exactly what we strive for. We really appreciate your trust and kind words, and we'll keep doing whatever it takes to support your dad with dignity and warmth every single day.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such a heartfelt review. We're thrilled to know our carers are helping your dad stay comfortably at home and that you find them consistently kind and willing to go the extra mile. Being able to reach any member of our team easily-and working together to keep your dad safe and well-is exactly the partnership we aim for. Your trust and appreciation mean a great deal to all of us, and we'll keep doing everything we can to support your family.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for your kind words and for taking the time to share your experience. We're delighted that our management team's responsiveness-and our carers' compassion and "above-and-beyond" attitude-have given you confidence and peace of mind. Listening closely and finding the right solution in each situation is central to how we work, and it's wonderful to know that approach is making a real difference. We truly value your trust and will keep doing everything we can to support you with the same respect and dedication you've described.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for sharing such a lovely review. It's wonderful to hear that our carers' friendly chats-and the quality of their care-have helped your mum feel comfortable over the past two years. We're especially pleased that you've found the App useful; giving you real-time access to visit notes and updates is our way of keeping you fully involved, even when you can't be there in person. Knowing the App is making a difference, alongside our team's quick responses to any issues, means a lot to us. We'll keep working hard to ensure your mum can continue enjoying life in her own home.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such a heartfelt review. We know how unsettling it can be to place your loved one's care in new hands after a difficult experience, so we're honoured that you chose Avanti and delighted that our team has helped restore your confidence. Caring for someone living with dementia brings its own challenges, but listening closely, adapting quickly, and keeping the person at the centre of every decision are core to how we work and your kind words reassure us we're on the right track. We'll keep refining the care plan and stay in close touch to make sure your loved one continues to feel safe, comfortable, and valued.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for sharing such a heartfelt review of your experience with us. We're glad that we could support both you and your husband during a challenging time, and it's wonderful to hear that our carers' compassion and flexibility have made a positive difference. We know how important it is for you both to feel supported, especially on the "bad" days-your comfort and peace of mind are our top priorities. We're also delighted that our carers have worked so well alongside your physio, and we truly appreciate the recommendation. Thank you again for placing your trust in Avanti Homecare; it's an honour to be part of your husband's ongoing care at home.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for your lovely review and for choosing Avanti Homecare for the past two years. It's wonderful to hear that our carers bring a smile to your mum's face each visit, and we're glad our regular check-ins help keep stress levels down for you both. We really appreciate your kind words about our reliability and dedication-your support means a great deal to us. We look forward to continuing to provide the friendly, attentive care you've come to trust.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for sharing your lovely feedback. We've really enjoyed looking after your father over the past 2.5 years and it's wonderful to hear that our carers have provided the kindness and professionalism you both deserve. Our management team works hard to stay on top of any changes in his needs and to keep you updated, so it's great to know you feel well-informed. We truly appreciate your continued trust in Avanti Homecare and we look forward to supporting you both for many years to come!

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this review. Firstly we would like to say again how sorry we are for your loss. Our whole team loved your father and we are so proud to hear that we could offer support to you all during that difficult time. We will pass your kind words on to the team - they will really appreciate it.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

First, please accept our heartfelt condolences on the loss of your Uncle. We are truly sorry for your loss and we deeply appreciate you taking the time to share such kind words during what must be a difficult time for your family. Your review has touched us all and it means the world to know that the care we provided brought comfort, joy and companionship to your Uncle. Our team genuinely loved their time with him, and we've heard many stories about their chats and singing together. Hearing that these moments brightened his days reminds us why we do what we do. At Avanti, we always strive to provide not only professional, high-quality care but also genuine human connection. We're so pleased that you felt a part of the Avanti family throughout this journey, as that sense of connection is at the heart of everything we aim to achieve. Thank you again for this beautiful message. Please know that we are keeping you and your family in our thoughts.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this lovely review. It is great to hear that our amazing team are making you feel more at ease and I know that they love visiting your mum. We also really appreciate you recommending our team, it makes such a difference to a small company like ours. Please let us know if there is ever anything more we can do to help.