What Type of Services does Avanti Homecare offer?

Avanti Homecare offers Home Care.

How many Carers does Avanti Homecare employ?

Avanti Homecare employs 80 carers.

Avanti Homecare, The Cottage (Unit 10), Kensington Business Park, Ilkeston, Derbyshire DE7 5NY

Review from B B (Client) assisted by family/friend published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience

Amazing company, best carers, no problems, I won't be leaving - they always have my best interests and are caring and have compassion and understand when I am not too good.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such a wonderful review. It's lovely to know our carers' compassion and understanding are giving you the support you need, especially on those tougher days. Hearing that you "won't be leaving" is the highest compliment we could receive. We'll keep putting your best interests first and doing all we can to make every visit helpful and uplifting.

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Review from Clare M (Daughter of Client) published on 23 July 2025
Submitted via Postal Card • Report

Overall Experience

The team at Avanti have all been nothing but professional, friendly and efficient since we have been using them.The carers are all lovely, polite and helpful and want to do all they can to help mum. They are always on time and follow all instruction to the letter.We are very happy with the team and

the service we receive and would like to thank everyone involved for all the help and support they give us. Mum would be lost without them.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for your wonderful feedback. It's great to hear that our carers are punctual, polite, and always willing to go the extra mile for your mum. Knowing she feels supported, and that you can rely on us to follow every instruction, is exactly what we strive for. Your kind words mean a lot to the whole Avanti team, and we'll keep doing everything we can to make sure your mum feels comfortable and cared for at home.

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Review from W T (Daughter of Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience

We are extremely happy that we found Avanti. The staff in the office and the carriers who come in daily are fabulous. Any questions are dealt with promptly. Nothing is too much trouble. Our daily carers are superstars and treat my father with respect and dignity. Dealing with his little ways wonderfully.

He has looked so much better with their care and would not hesitate to recommend them.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such a glowing review. We're thrilled that both our office team and your dad's "daily superstars" have made life easier-and a little brighter-for you all. Knowing he feels respected and is looking so much better under our care is exactly what we strive for. We really appreciate your trust and kind words, and we'll keep doing whatever it takes to support your dad with dignity and warmth every single day.

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Review from L W (Daughter of Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience

Excellent service throughout. I would not be able to keep my father at home without the help I get from the carers.
The carers are all s? very helpful and kind.
I can approach all members of staff with ease. Everyone is always helpful and will work with me to keep Dad safe and well.
Thank you for

all your support and help.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such a heartfelt review. We're thrilled to know our carers are helping your dad stay comfortably at home and that you find them consistently kind and willing to go the extra mile. Being able to reach any member of our team easily-and working together to keep your dad safe and well-is exactly the partnership we aim for. Your trust and appreciation mean a great deal to all of us, and we'll keep doing everything we can to support your family.

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Review from Robert N (Son of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience

Very helpful and pleasant carers. Always willing to make sure my mum is fed well and comfortable.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for your lovely feedback. We're delighted to hear our carers' friendly manner-and their focus on making sure your mum is well-fed and comfortable-are giving you peace of mind. It's a privilege to look after her, and we'll keep doing all we can to make each visit pleasant and reassuring.

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Review from S M (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience

All carers have been competent and shown very great attention to treating the 'cutomer' with dignity. It is comforting to know that great care is being at times when I cannot be there. All carers have been very sociable and good at communicating with us. I am happy with the service.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for sharing your kind feedback. Knowing our carers treat your mum with dignity-and always keep the conversation flowing-means a great deal to us. We understand how reassuring it is to feel confident in the care she's receiving when you can't be there yourself, and we're glad our regular updates help keep you closely involved. Your satisfaction is the best compliment we could receive, and we'll keep working hard to maintain the high standard you've come to expect.

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Review from D E (Client) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience

Very helpful and caring very professional and willing to do anything. I have had care from Avanti for six years.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for being with Avanti for an incredible six years and for sharing such kind feedback. It's wonderful to hear that our "happy-to-help" approach still hits the mark and that you feel cared for and supported, no matter what's needed on the day. Your long-standing trust means a great deal to all of us, and we'll keep doing everything we can to make life at home comfortable and worry-free.

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Review from Wendy C (Sister of Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience

My experience with Avanti has been very positive and I commend them on the quality of the service they provide. The management team has always listened to my concerns and provided me with the best solution to any situation that has arisen. The carers are hard working individuals who demonstrate compassion,

respect and perseverance in all they do. They go above and beyond to ensure their clients needs are met.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for your kind words and for taking the time to share your experience. We're delighted that our management team's responsiveness-and our carers' compassion and "above-and-beyond" attitude-have given you confidence and peace of mind. Listening closely and finding the right solution in each situation is central to how we work, and it's wonderful to know that approach is making a real difference. We truly value your trust and will keep doing everything we can to support you with the same respect and dedication you've described.

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Review from Mandy M (Daughter of Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience

Avanti have been providing care for my mum for about 2 years. They are reliable and provide excellent quality carers. The carers are friendly and my mum likes them all. They take the time to chat to her throughout each visit. All carers appear to be well trained and I can read their notes on the app

provided. The management team provide an efficient service and deal with any issues promptly. This service is allowing my mum to stay in her own home.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for sharing such a lovely review. It's wonderful to hear that our carers' friendly chats-and the quality of their care-have helped your mum feel comfortable over the past two years. We're especially pleased that you've found the App useful; giving you real-time access to visit notes and updates is our way of keeping you fully involved, even when you can't be there in person. Knowing the App is making a difference, alongside our team's quick responses to any issues, means a lot to us. We'll keep working hard to ensure your mum can continue enjoying life in her own home.

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Review from Angela M (Friend of Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience

We chose Avanti after a very poor service from another care company. We were very anxious about the service we would receive. How wrong could we be! From the very first meeting with the care coordinator & the manager, we have had nothing but a professional & caring experience. They definitely put the

client first, constantly reviewing how best to meet his needs. There are challenges but they show a great determination to resolve these and importantly they listen and respond. Dementia is not easy but they understand. Thanks for putting our faith back into a care provider.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for such a heartfelt review. We know how unsettling it can be to place your loved one's care in new hands after a difficult experience, so we're honoured that you chose Avanti and delighted that our team has helped restore your confidence. Caring for someone living with dementia brings its own challenges, but listening closely, adapting quickly, and keeping the person at the centre of every decision are core to how we work and your kind words reassure us we're on the right track. We'll keep refining the care plan and stay in close touch to make sure your loved one continues to feel safe, comfortable, and valued.

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Review from Helen L (Daughter of Client) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience

Good communication throughout the process, especially if there are any issues. The care team are considerate and gentle with my Mum and also spend time talking to her about her interests and family.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for taking the time to leave such kind feedback. Clear, open communication is something we really value, so it's lovely to hear that you feel informed every step of the way. We're also delighted that our carers' gentle approach-and their chats with your mum about her hobbies and family-are making her feel comfortable and valued. Your trust means a great deal to us, and we'll keep doing everything we can to support your mum with the respect and warmth she deserves.

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Review from Becca T (Wife of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience

Wow what an incredible find
After my Husband suffered a stroke in Feb 2024 we needed care on his discharge from hospital unfortunately he was in and out of hospital until the August and due to complications and him wanting to stay at home it was agreed that he could with 2 carers 4 times a day.
I

picked Avanti based on the times they could offer and I couldn't have picked better, the whole team are so friendly, caring and nothing is too much trouble, they understand when you are having a '
bad' day and that goes for me as well as my husband and respect that they are in your home when times are tough.
We have a physio and she comes when the carers are here and they fully support the exercise program that is given and she has herself praised them and even recommended Avanti to her clients
Over all 10/10 couldn't have chosen better

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for sharing such a heartfelt review of your experience with us. We're glad that we could support both you and your husband during a challenging time, and it's wonderful to hear that our carers' compassion and flexibility have made a positive difference. We know how important it is for you both to feel supported, especially on the "bad" days-your comfort and peace of mind are our top priorities. We're also delighted that our carers have worked so well alongside your physio, and we truly appreciate the recommendation. Thank you again for placing your trust in Avanti Homecare; it's an honour to be part of your husband's ongoing care at home.

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Review from Rebecca W (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience

We have used Avanti Homecare now for two years. They have been an excellent care company. The carers are always very attentive and make my mum smile before they leave as she is bedridden. This is very important. They are extremely reliable. Have never let her down, where we have used other companies

and this has been the case which has been extremely stressful. As a company, they are in contact regularly, checking that things are done and asking if there are any problems. From our experience, this is how care companies should be run, and we appreciate everything they do.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for your lovely review and for choosing Avanti Homecare for the past two years. It's wonderful to hear that our carers bring a smile to your mum's face each visit, and we're glad our regular check-ins help keep stress levels down for you both. We really appreciate your kind words about our reliability and dedication-your support means a great deal to us. We look forward to continuing to provide the friendly, attentive care you've come to trust.

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Review from A R (Son of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience

I have found the Avanti Homecare carers to be both compassionate and professional in providing for the needs of my father over the last 2 and a half years. The management team are always receptive to his changing requirements. Carers and management are proactive in keeping me informed of his condition

when necessary. I am very grateful for their help. Thank you.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for sharing your lovely feedback. We've really enjoyed looking after your father over the past 2.5 years and it's wonderful to hear that our carers have provided the kindness and professionalism you both deserve. Our management team works hard to stay on top of any changes in his needs and to keep you updated, so it's great to know you feel well-informed. We truly appreciate your continued trust in Avanti Homecare and we look forward to supporting you both for many years to come!

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Review from D O (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience

During the last few years of my late father's life, my father was cared for by Avanti Homecare. The care and support of both my father and his extended family was outstanding. During the final months of my father's life, Avanti's dedication shone through. They helped us all to come to terms with the

loss of our father.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this review. Firstly we would like to say again how sorry we are for your loss. Our whole team loved your father and we are so proud to hear that we could offer support to you all during that difficult time. We will pass your kind words on to the team - they will really appreciate it.

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Review from M B (Nephew of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience

We want to express our appreciation and thanks for the care provided by Avanti following the cancer diagnosis for our Uncle through 2024 and early 2025. Over nine months we had firstly three care visits a day, reduced to two visits (at our request) and in the final two months increased to four visits

a day when his condition worsened. Over all this time we had no complaints at all about the quality of care provided. We can't speak highly enough of Avanti's carers who were professional, experienced and polite with us, his family, but above all, they were genuinely caring and interacted with great kindness with our Uncle. They provided him not just with daily care needs but with valuable social contact and chat which cheered him immensely. We would even hear them singing with him which was lovely. We'd like to thank both the carers and Avanti's management for ensuring that our Uncle received the best possible care in these months. Thank you so much from the bottom of our hearts.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

First, please accept our heartfelt condolences on the loss of your Uncle. We are truly sorry for your loss and we deeply appreciate you taking the time to share such kind words during what must be a difficult time for your family. Your review has touched us all and it means the world to know that the care we provided brought comfort, joy and companionship to your Uncle. Our team genuinely loved their time with him, and we've heard many stories about their chats and singing together. Hearing that these moments brightened his days reminds us why we do what we do. At Avanti, we always strive to provide not only professional, high-quality care but also genuine human connection. We're so pleased that you felt a part of the Avanti family throughout this journey, as that sense of connection is at the heart of everything we aim to achieve. Thank you again for this beautiful message. Please know that we are keeping you and your family in our thoughts.

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Review from C O (Client) assisted by family/friend published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience

The carers who visit me make me feel cared for and that they enjoy coming to me, which is always a nice thing and I feel cared for.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this lovely review. I'm so happy to hear that the carers make you feel cared for and I can certainly confirm that they very much enjoy coming to visit you! We will pass your kind words on to the team - it's so nice for them to know that they are making a difference to you.

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Review from L B (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience

I am very happy with the care and support received, the carers are always on time and very supportive.
I feel at ease knowing they are coming and looking after my mum who is 93 years old.
Very polite and friendly team and will always contact me if they are worried or concerned about anything.
After

reading about other care companies I will highly recommend Avanti Homecare and always recommend them to my friends on social media.
Overall I am highly satisfied.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this lovely review. It is great to hear that our amazing team are making you feel more at ease and I know that they love visiting your mum. We also really appreciate you recommending our team, it makes such a difference to a small company like ours. Please let us know if there is ever anything more we can do to help.

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Review from Christine B (Daughter of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service, can't find fault with them.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Hi, thank you so much for taking the time to post this review. We are so glad that you are happy with the service that our amazing team are providing for your mum. I know that they really enjoy their visits with her too. Please just let us know if there is anything else we can do, we are always at the end of the phone.

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Review from John Y (Husband of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience

Over the last weeks, we have received an excellent service from the team. All have been so kind. Unfortunately, the costs have been the reason for terminating the contract. Keep up the great work for future clients.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much, John, for taking the time to post this review. It's great to hear that you have had an excellent service from the team. I'm sorry that costs were the reason you have had to terminate your contract with us. We want to be open and transparent in all things and that includes cost. We price our care so that we can pay our professional team at the level they deserve and will never need to give them zero-hours contracts. We look after our team so that they can provide an excellent service to you.

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