You & I Care Ltd in Surrey | 1 Home Care Provider

Review of
You & I Care - Surrey
from Kevin W (Son of Client) published on 24 October 2024 Submitted via Website • Report

Overall Experience

My father lived with me for the last years of his life. I was his main carer. The last six months were extremely difficult for my partner and myself.
You and I Care were NHS assigned as his palliative carers. They were brilliant. I could see first hand how the carers operated and looked after him until

the end.
Thank you, we are sincerely grateful.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for your heartfelt review. We are deeply honoured to have been entrusted with your father's care. It means a great deal to us to know that we were able to provide support and comfort…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from L V (Daughter of Client) published on 27 August 2024 Submitted via Postal Card • Report

Overall Experience

I'm filling this out on behalf of my mother. After a few initial concerns regarding discharge from hospital, windows and doors, these have all been dealt with promptly and I'm happy with my mum's care. Personal hygiene - excellent, carers - excellent. Her flat is kept very clean. Her needs are being

fully met by professional carers. I have met four carers that visit my mum and she is treated very well.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you for taking the time to provide such a detailed and thoughtful review on behalf of your mother. We are truly glad to hear that the initial concerns regarding your mother's discharge were…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from Roger D (Husband of Client) published on 15 May 2024 Submitted via Website • Report

Overall Experience

We have been serviced by (2 + 1 + 1 + 2) carer visits a day by a select group of their carers and we, especially my wife, who has advanced Parkinson's disease (stiff type!) have received excellent care and attention with expert use of the essential equipment supplied by the OT dept of our local council.

All concerned show great empathy to us both with all the problems we encountered entering these debilitating, and somewhat daunting, problems in the 'dusk' of our lives. With their help, we should be able to remain happily at home for as long as possible. So we would have no qualms about recommending their services to anyone looking for this type of comprehensive care with advice and backup.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

It is always heartwarming to receive such recognition for remaining true to our company values. Our aim is to consistently take a person-centred approach to the care we provide. We firmly believe that…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from W S (Partner of Client) published on 16 October 2023 Submitted via Postal Card • Report

Overall Experience

Staff very friendly, punctual when arriving for calls, will ring if running late, always pleasant and treat my partner with dignity and respect and are always polite to me. Could not recommend this company highly enough. Staff a credit to the company.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for choosing You & I Care.
It makes us incredibly happy to know that you are happy with the support being provided.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from Michael W (Client) published on 2 October 2023 Submitted via Postal Card • Report

Overall Experience

I came out of hospital after five and a half months feeling down. Thanks to the bubbly, real and caring staff, full of fun and laughter, they have made life worth living again. Keep up the laughter, smiles and fun.
More friends than carers. Long may it continue. Made an eighty year old man very happy,

look forward to every visit. Thank you. No names, you lovely girls know who you are. Thank you again for your friendship.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for the beautiful review.
Our promise is to always care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from Callum W (Client) published on 7 August 2023 Submitted via Postal Card • Report

Overall Experience

I knew right from the start, when my prospective carer did her initial assessment, that things were going to go well. Her attention to detail was phenomenal and was done with such care and appreciation of my dignity. The care plan that was agreed to has been given and even surpassed.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

We are so proud to have received such a complimentary review, not only of our carers, but also of the high level of commitment delivered to ensure we continue to provide exceptional care.

~ Our…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from M S (Client) published on 3 July 2023 Submitted via Postal Card • Report

Overall Experience

I am extremely privileged to have your agency look after me.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

We are thrilled to have received such a sincere and heartfelt review. We strive for excellence each and every day. Our promise is to always care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from Bernie K (Client) published on 14 March 2023 Submitted via Website • Report

Overall Experience

Three staff are trained to a very high standard. Ability to use their initiative and promote independence.
One staff member is great at care with less ability to use her initiative but is very supportive in the delivery of service.
One of the care assistants should be a trainer as her standards are

very high.
The agency is not open to compromise regarding contractual hours but is professional at all times.
I would recommend the service with the proviso to check policy re the change of hours and notice required, but the actual care standard is 10/10
Thank you.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for your detailed review. We really appreciate your opinions, as we are always receptive to the comments of service users in order that we may improve our services.
For…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
You & I Care - Surrey
from Micheline S (Client) published on 27 October 2022 Submitted via Postal Card • Report

Overall Experience

The carer is always on time, she does her work with expertise and a smile on her face. I have never had a carer before, but she is excellent. However, it is difficult to judge if and where service could improve.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for a great review.
Our promise is to always care and uphold our values of caring, compassion and improvement.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Provider Owned by You & I Care Ltd in Surrey

You & I Care Ltd Locations in Surrey (1)

You & I Care Ltd Reviews in Surrey (9)

Reviews posted for members of You & I Care Ltd

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Awards / Recognitions (0)

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