Home Care Providers Owned by Sentricare Ltd

I have no words good enough to explain how professional and considerate some of the carers are at this company. The carers were fantastic and so loving to our dear mom, who now, unfortunately, passed on. As a family, we all agree that we couldn’t have asked for an alternative service provider. The lady that visited our mom were angels, and we can’t thank them enough.

Cannot meet agreed package times, don't stay full allotted time, no response from support manager to discuss issues. Was given this company as on council framework, are always late for appointments, didn't change my parent in morning. No attention to detail is offered by so-called carers - people who are responsible for scared and vulnerable people and oblivious to simple requirements of the support plan. Avoid at all costs - totally useless and appalling organisation.

I am no longer with any agency as Sentricare finished the contract on the last call 18 November when the carers came in, refused to put me in bed or carry out personal care, and refused to lock the door and make the premises safe. Both within the terms of the contract. As a result I spent Thursday am - Monday pm sat in my wheelchair in my own waste when the district nurses helped me into bed on my side, cleaned me up and expressed concern for my skin. I have been in this position since then.

Very poor service provider. Staff are obstructive and unresponsive. Management avoids meeting client requirements. The company is either very insensitive or ignorant of specific client requirements or cultural requirements and feels that a blanket one type of service is suitable for its client base, which is totally unacceptable. The office blocks repeat calls and do not call back when queries are raised.

All they do is come in and put food in the microwave, then leave. The microwave now needs replacing due to the state it has been left in.