Sentricare Birmingham

that visited our mom were angels, and we can’t thank them enough.

are responsible for scared and vulnerable people and oblivious to simple requirements of the support plan. Avoid at all costs - totally useless and appalling organisation.

next jobs. Carers on minimum wage and zero-hour contracts, so fit in as many calls as possible between six am and midnight, seven days a week, must arrange cover if they want any time off. Won't do normal household tasks such as iron. Rummage around in personal items and bags.
Don't put on medicines, drinks and don't attach night catheter bags.
Carers don't have minimum qualifications.
A male manager very rude walked into my house, without warning.
The office staff is extremely unprofessional, refuses to listen to complaints, respond to emails, and put the phone down on you.
A don't do, won't do service used by the Council.
Avoid at all costs and I can provide dates and times.
I am no longer with any agency as Sentricare finished the contract on the last call 18 November when the carers came in, refused to put me in bed or carry out personal care, and refused to lock the door and make the premises safe. Both within the terms of the contract. As a result I spent Thursday am - Monday pm sat in my wheelchair in my own waste when the district nurses helped me into bed on my side, cleaned me up and expressed concern for my skin. I have been in this position since then.

which is totally unacceptable. The office blocks repeat calls and do not call back when queries are raised.

or visits have also been missed too.
The person receiving care is apparently dressed by these supposed carers as well, yet if they are dressing her, they have let her wear slippers which have holes in the soles.
All they do is come in and put food in the microwave, then leave. The microwave now needs replacing due to the state it has been left in.