Sentricare Birmingham
Bartlett House, First Floor, 1075 Warwick Road, Acocks Green, Birmingham, West Midlands B27 6QTOther Home Care Provider you may be interested in:
Care Provided by Sentricare Birmingham
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Good to Know
Group/Owner
- Sentricare Ltd
- Private Owned
Person in charge
- Pudurai Mazengwa (Manager)
Sentricare Birmingham Reviews (5)
Over all time Sentricare Birmingham has 5 reviews.
I have no words good enough to explain how professional and considerate some of the carers are at this company. The carers were fantastic and so loving to our dear mom, who now, unfortunately, passed on. As a family, we all agree that we couldn’t have asked for an alternative service provider. The lady that visited our mom were angels, and we can’t thank them enough.
Cannot meet agreed package times, don't stay full allotted time, no response from support manager to discuss issues. Was given this company as on council framework, are always late for appointments, didn't change my parent in morning. No attention to detail is offered by so-called carers - people who are responsible for scared and vulnerable people and oblivious to simple requirements of the support plan. Avoid at all costs - totally useless and appalling organisation.
Personal care doesn't happen had a handful of washes since June, always extremely late, carers play a social video app on phone, take off early, i.e. pay thirty minutes/one hour, get ten/twenty minutes as rushing to next jobs. Carers on minimum wage and zero-hour contracts, so fit in as many calls as possible between six am and midnight, seven days a week, must arrange cover if they want any time off. Won't do normal household tasks such as iron. Rummage around in personal items and bags.
Don't put on medicines, drinks and don't attach night catheter bags.
Carers don't have minimum qualifications.
A male manager very rude walked into my house, without warning.
The office staff is extremely unprofessional, refuses to listen to complaints, respond to emails, and put the phone down on you.
A don't do, won't do service used by the Council.
Avoid at all costs and I can provide dates and times.
I am no longer with any agency as Sentricare finished the contract on the last call 18 November when the carers came in, refused to put me in bed or carry out personal care, and refused to lock the door and make the premises safe. Both within the terms of the contract. As a result I spent Thursday am - Monday pm sat in my wheelchair in my own waste when the district nurses helped me into bed on my side, cleaned me up and expressed concern for my skin. I have been in this position since then.
Very poor service provider. Staff are obstructive and unresponsive. Management avoids meeting client requirements. The company is either very insensitive or ignorant of specific client requirements or cultural requirements and feels that a blanket one type of service is suitable for its client base, which is totally unacceptable. The office blocks repeat calls and do not call back when queries are raised.
The person receiving care is apparently dressed by these supposed carers as well, yet if they are dressing her, they have let her wear slippers which have holes in the soles.
All they do is come in and put food in the microwave, then leave. The microwave now needs replacing due to the state it has been left in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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