Home Care Providers Owned by CEL Homecare Ltd in Durham

I find CEL to be a very caring company to deal with, nothing is a problem. I have cancelled visits at short notice and also asked them to change visits at short notice and nothing seems to be a problem.
Recently my Mam didn't hang the phone up properly and I was unable to contact her, I live 80 miles away, I contacted CEL to see if the carer was still there, she had left but actually went back, sorted the phone and helped Mam ring me.
The staff who attend the house are very caring and friendly both with Mam and also anyone else who is in the house at the time, the appear to be willing to go the extra mile all the time.
They administer medication, assist with personal care as required and do meals as required..
In short I am very impressed with the team who attend Mam and also the management team in the office and have no hesitation in recommending them to anyone who is considering using them.

Mam is 92 with dementia and is treated with great respect by all at CEL.

We have been using CEL Homecare since July 2025 to support my mother, who requires help with washing, dressing, medication, and her daily routine. The carers visit twice a day, ensuring she is comfortably up in the morning and settled again in the evening. The standard of care is consistently excellent. Every carer is both professional and personable - and always friendly, respectful, and genuinely caring in their approach.
Visits are reliable and on time, even when different carers attend, and communication with both staff and the wider CEL care team is clear and responsive. Most importantly, this support has enabled my mother to remain living independently in her own home, which would not otherwise be possible.

For me, living some distance away, the service provides real reassurance and peace of mind. My mother is treated with dignity, warmth, and respect at all times. I would highly recommend CEL Home Care.