Home Care Provider Owned by Acacia Homecare Ltd in Berkshire

assisting with her morning routine, personal care and making her a light meal at teatime. The lovely ladies always put her needs and wishes first, asking what she would like for breakfast, what she would like to wear that day, if she needed anything to be done.
Most importantly for us as a family is that we know she is receiving the very best care and know that we can reach out to the managers if we need any guidance or advice regarding her health or ongoing care.
Thank you all, for all you do!

so promptly and was very efficient in her communication. I was taken by her kind and personable manner.
The assessment for my father was arranged timely, entailing a visit from director and her care manager. The form to complete was extremely thorough and cohesive in its questions. At the visit, both Vicky and Nelly had a familial nature and were very respectful, kind and patient with both of my parents. I was impressed by their holistic approach and focus on rehabilitation for my father. Both of them are very professional and kept me in the picture. They are a 'care company who genuinely cares', values their customers and is part of their family.

have worked together to find suitable solutions for Mum. Mum now looks forward to her visits from the carers. Communication from the team is really good and they are very responsive.

The team provided Mum with care three times a day, 7 days a week, with two carers.
The team are skilled experts in personal care and managed the range of emotions we experienced during our journey. They made it possible for Mum to be respected and heard despite the scale of the personal interventions. They are practical and patient, with good communication suggesting options to improve Mum's life. They are reliable - their communication was prompt and effective.
This has been a very difficult time for the family and Acacia Homecare has been a consistent force for good through that time. We are thankful for their love and attention.

needs are attended to whilst they are here.
This also allows me to go out for a walk for an hour as a break from my role as a live-in carer.
I would definitely recommend Acacia Care.

The carer was very kind, considerate and quickly made friends with my husband. Very unusual for a first meeting.

We have used other care companies, but Acacia is brilliant, can't recommend them enough.

looks forward to each visit).
The team behind the scenes in the office are always there for you should you need them - their reaction to any request - large or small - is always immediate and professional, but there is enormous empathy there and you are always treated in a friendly way.
Having used other care companies in the area over the past 5 years, Acacia really are offering the gold standard in ‘at home care’ and I cannot recommend them highly enough.

been my father's live-in carer for nearly a year now, she has the patience of a saint, is extremely organised, caring and very friendly and great for Dad.
Another carer has been coming to see Dad over lunch periods and they have had some great chats.
I thank everyone at Acacia for all their hard work, we would be lost without them.

She is very perceptive and manages always to make me laugh! She has a marvellous sense of humour! I see her more as a friend now!

When it was clear that there were enough family members in the home, the director and the team planned accordingly to ensure that we were not charged for services that were not needed even though they were within the initial care plan. Very refreshing to see such honesty and integrity.
Really, really impressed and would recommend Acacia Homecare Berkshire anytime.
Great work. Thank you so very much Acacia Homecare Berkshire!

and cooking and at the same time to provide some companionship for her.
My mother was very apprehensive about having a carer but was very positive after only the first visit. Mum is now greatly looking forward to her next visit. Mum feels very comfortable with her carer which is hugely important to us.
Also very important to us is the capability of the management team which I have found to be exceptional. I do believe they genuinely care and are extremely professional.

this at short notice and the two live-in carers they provided were very supportive and caring towards Mum and aided her recovery well.

package for two weeks and finally admitted that a wrist alarm and some care at home was needed.
So the search began and I found Acacia Homecare. One of the owners came out to meet us to do an assessment and they have been providing daily care for an hour in the morning ever since. We have an excellent working relationship, all the team keep me up-to-date with any changes to rotas or concerns they have for my great-auntie via email or telephone (if it is more of an emergency) and there are regular six-month telephone care reviews to check that the service being provided is still relevant. My great-auntie has minimal needs but really values her visits and the help provided.
I would highly recommend Acacia Homecare!