Home Care Providers Owned by Acacia Homecare Ltd

It took a long time for my parents to accept help from carers but the service, care and professionalism shown by the Acacia staff has been fantastic and a great help. The company have been flexible when we've needed extra care at short notice. Having Acacia has been a godsend for the last 4 months and we wish we had started earlier.

Acacia Homecare have been really great in supporting our dad who is 95 and has mild dementia. He can be stubborn and they have always dealt with him in a professional, friendly manner. Communication and support for us whether it's from the office or the App is also excellent. I have no hesitation in recommending Acacia Homecare.

My mum has been using Acacia carers since being discharged from hospital a few weeks ago. The office staff have been so helpful and always on hand for any questions I have. The carers have been amazing from the very first visit and my mum now considers them as friends. The app also provides a handy way to keep track of the visits giving family members peace of mind. Would highly recommend.

We started using Acacia Home care a few years ago for occasional care, holiday cover, shopping etc. Over the years we have accessed more regular care until the last month when my Mum's care needs rapidly escalated ending up with requiring 24 hour care for a short period. The response from Acacia has always been kind, courteous, helpful and, when really needed, rapid allowing us to manage a very tricky situation. The carers have been great but when we have had issues with anyone it has been managed well and swiftly. So thank you for your help, compassion, competence and kindness

The care team have been brilliant, my mum had a stroke which left her with weakness to left side . With the carers every morning at the beginning of May till only needing them two mornings, as mum has got stronger and more independent .Would really recommend them .

The standard of care from staff is very good, and they are generally well trained.

My experience with acacia over the last 2 years has been outstanding. From the organisational support from management through to the quality of compassionate care received, they have provided myself and my mother with an invaluable service. Their can do approach and flexibility to find tailored solutions to care needs has meant I have been able to cope with a difficult situation by providing the care needs to allow my mother to continue living with independence. I am truly grateful to all of the team and cannot recommend acacia highly enough.

Thank you Acacia.

Happy with the care.

It's nice to know that a carer is coming to start the day, always helpful and kind. They are needed as I can't look after my husband, due to my stroke.

The care and friendliness is great.

When Mum came out of hospital, she needed additional care during the night, above and beyond the discharge care package. I was grateful a friend had already recommended Acacia to me, and I had already spoken to the manager and her team, so they were my first point of call when we needed overnight support. Even with the very short notice I gave them, everyone at Acacia was exceptionally professional and caring. It was so reassuring to know Mum was being looked after - she was able to sleep soundly knowing someone was there to help her when she needed it; this, in turn, made us sleep soundly too! Thank you Acacia!

Acacia have been fantastic!, it is such a relief to not have to worry about my mums care. The two ladies have been wonderful providing Mum's live in care. My mum is very happy and very well looked after. Would highly recommend!

Everyone who has helped our dad with the care he needs, has done so with genuine compassion and care. When we call the office, nothing is too much trouble and they sort out whatever we need very quickly. All of the other carers have been wonderful and our dad has really enjoyed their company. We even needed 24 hour live in care are one point, and the carer who did this went above and beyond. We will always be very grateful to her. It's a really great company and I'm so pleased we found them to help our dad, who deserves the best care. Thank you to everyone at Acacia.

I couldn't be more happy with their approach to care, their app which keeps me up to date and their review process.

The Acacia team are exceptional: caring, professional and a pleasure to work with. They are very thorough and totally committed to doing the best for their clients. They work in partnerships with families - keeping us in touch through twice-daily online updates, and additional emails and calls when required. They are accommodating, flexible and proactive. We rest assured that Mum is safe and happy in their care.

I have been using Acacia Homecare now for about 8 months and found them to be very good. The care is very good and I am treated with dignity. All carers are very friendly and helpful.

Annyong that I have little control over exactly which carers turn up.

The company provides a realistic and efficient service.

Since entering into your system we enjoy your staff in all their duties.