Wyvols Court, Basingstoke Road, Swallowfield, Reading RG7 1WY
"I can't thank the manager and her team for stepping in so quickly and efficiently when my mother-in-law had a nasty fall over Christmas and…" Read all 17 reviews
At Acacia Homecare Berkshire, the team offers a wide range of services from Domiciliary Care all the way to Complex Care. They take pride in tailor-making Person-Centred care packages to all customers in order to ensure the care they receive is of the… Read more about Acacia Homecare Berkshire
First Floor, Block A, Hilton House, Lord Street, Stockport SK1 3NA
"When Mum came out of hospital, she needed additional care during the night, above and beyond the discharge care package. I was grateful a…" Read all 24 reviews
At Acacia Homecare, they are here to keep you as independent as possible at home with the personalised support you may require. They cover Stockport and surrounding areas. Visits from 30 minutes through to live in care. From housekeeping to support… Read more about Acacia Homecare Stockport & Manchester
Pod Business Centre, Harris Way, Windmill Road, Sunbury-on-Thames TW16 7EL
"Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a…" Read all 22 reviews
Hello and welcome to Acacia Homecare, an award-winning domiciliary care organisation that provides care to people within their own homes. Services include companionship, personal care, medication assistance, meal preparations, shopping assistance,… Read more about Acacia Homecare NW Surrey
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you so much for your lovely review. We are so pleased you have been happy with the service so far. Kind regards Acacia Homecare.
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you for your review. We're so glad our carers can be there to support you-your kind words mean a lot to us.
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you so much for your lovely review. We are so pleased you and your husband have been happy with our services and our carers. Kind regards Acacia Homecare.
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Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester
Thank you so much for your review, we are very pleased to hear how happy you have been with Acacia Homecare!
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Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester
Thank you so much for your review. We are pleased to hear how happy you are with your Mum's care!Kind Regards
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Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester
Thank you so much for your review, its really good to hear how well your Dad has been cared for!
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Reply from Vicky Kondal, Director at Acacia Homecare Berkshire
Dear Louise, it was so nice to read your review; thank you for taking the time to write this. We are honoured to be of service your lovely Mum-in-law, the family and yourself. We are glad that you have had such a lovely, positive experience with us in a relatively short amount of time. We are all very passionate about what we do; we pride ourselves on giving the highest level of care, and simply just care about all of our wonderful customers, their families and our amazing staff. Kindest Regards.
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Reply from Vicky Kondal, Director at Acacia Homecare Berkshire
Dear Roya, "thank you" for writing such a heartfelt review; we take great joy in helping to make a difference in the lives of others. We are a heart-centered care company and are so grateful that you have seen and experienced from the offset how much we truly care. We look forward to supporting and caring for your parents who are absolutely lovely. Kindest Regards.
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Reply from Vicky Kondal, Director at Acacia Homecare Berkshire
Thank you for your lovely review; we absolutely adore Mum, it is a pleasure to be of service to Mum and the family. Wishing you all a very Merry Christmas and a Happy New Year! Kindest Regards.
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you so much for your lovely review. We are so pleased you have been happy with the service so far and extremely proud of our team who have made the process of starting your mother's care that much easier for all of you. Kind regards Acacia Homecare.
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Reply from Vicky Kondal, Director at Acacia Homecare Berkshire
Dear Antonio, thank you for your kind words; on behalf of the whole team/family at Acacia Homecare Berkshire, we were completely honoured to be of service to your lovely Mum, Dad and family. Sending love to you all. Kindest Regards.
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you so much for your thoughtful words and for sharing your experience with our team at Acacia Homecare. We're thrilled to hear that our dedication and approach have made a positive difference for both you and your mum. Building a partnership with families like yours is incredibly important to us, we're glad that our updates and communication have given you peace of mind. It's an honour to care for your mum, we're committed to continuing to provide the support and care she deserves. Thank you.
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you so much for sharing your experience with us! We're delighted to hear that you feel well cared for and treated with the dignity you deserve. It's wonderful to know our team's friendliness and dedication have made a positive difference for you. We're committed to providing compassionate, respectful care and will continue to be here to support you every step of the way. Thank you for trusting us as part of your care journey!
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
We are truly sorry to hear that you are not satisfied with certain aspects of our service, and your concerns are important to us. Regarding falls, in compliance with CQC and health and safety regulations, we are not permitted to physically assist with lifting for your safety. However, our staff will remain with you, offer comfort, and wait for emergency services to ensure you are raised safely. We understand your frustration with rotas. We aim to provide consistency with a small but familiar group, though schedules may vary. You can always check your rota in real-time through our free customer app. As a valued customer for three years, we have made efforts to go beyond our obligations, such as pre-funding your weekly shopping. We sincerely hope that these efforts have contributed to your well-being. Please know that we are always here to support you and we encourage you to reach out so we can continue to meet your needs. Thank you for your continued trust in us.
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Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you for your review. We are so pleased to hear you are happy with our service.
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Submitted via Postal Card • Report
Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey
Thank you for your kind words. We are pleased to hear you are happy with our service.
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Reply from Vicky Kondal, Director at Acacia Homecare Berkshire
Thank you for sharing your valuable feedback which we will share with our lovely staff. We are grateful for your review which may help other families looking for care and support for their loved one(s). We look forward to being of continued service to your Mother, family, and yourself. Kindest Regards.
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Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester
Thank you so much for your lovely review. We are very pleased to hear how well we are looking after your Mum!
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Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester
Thank you so much for your review and we will look at your constructive feedback regarding the times and communication. Kind Regards.
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Average costs for home care provided by Acacia Homecare Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Acacia Homecare Ltd, based on 2 out of their 3 locations.
Type of Care Provided | Average Weekly Cost |
---|---|
Visiting Care (hourly) | £27.47 |
Live-in Care (weekly) | £1,400 |
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acacia Homecare Ltd to verify any information. View our terms and conditions. Acacia Homecare Ltd has a Platinum Service – more info.