Acacia Homecare NW Surrey

The care team have been brilliant, my mum had a stroke which left her with weakness to left side . With the carers every morning at the beginning of May till only needing them two mornings, as mum has got stronger and more independent .Would really recommend them .

Thank you Acacia.

Happy with the care.

It's nice to know that a carer is coming to start the day, always helpful and kind. They are needed as I can't look after my husband, due to my stroke.

The care and friendliness is great.

I couldn't be more happy with their approach to care, their app which keeps me up to date and their review process.

The Acacia team are exceptional: caring, professional and a pleasure to work with. They are very thorough and totally committed to doing the best for their clients. They work in partnerships with families - keeping us in touch through twice-daily online updates, and additional emails and calls when required. They are accommodating, flexible and proactive. We rest assured that Mum is safe and happy in their care.

I have been using Acacia Homecare now for about 8 months and found them to be very good. The care is very good and I am treated with dignity. All carers are very friendly and helpful.

Annyong that I have little control over exactly which carers turn up.

The company provides a realistic and efficient service.

Since entering into your system we enjoy your staff in all their duties.

Very good service.

We have been very impressed with the organisation within Acacia and the helpful and caring staff. The carers are friendly, listen and respect my mum's needs and always try to please her. We are glad we chose Acacia to take care of our special Mum.

A huge thank you to Acacia for being there for us as a family at a very crucial stage in my mother's senior years of her life.

We are satisfied with the care package which Dad receives and the situation is reviewed every few months for any problems or alterations.

So caring, nothing was too much trouble. A particular member of staff was a diamond. All very trustworthy and treated our precious mum with dignity and compassion. We were given a lot of advice and not only cared for our mum but us, her family too.

It is a scary business when you have to find care for yourself or a loved one, especially if you have no idea what to look for or what to expect. I had been given a list and left to get on with it, the first agency I phoned were most unhelpful, couldn't even answer the basic questions, the second agency didn't even answer the phone, not impressed. It was third time lucky when I phoned Acacia Homecare, the telephone answered straight away, all my questions answered straight away and that was it, decision made. I have never regretted my decision, it's very comforting to know that someone will always be there for me, seven days a week, even Christmas Day and Bank Holidays. If you wake up feeling miserable by the time your carer has left you will have had a laugh and be ready to get on with your day. Same in the evening, if you have had a less than perfect day they will make sure that you go to bed happy, I feel very lucky.

The carers looking after my mother are doing an excellent job. Mum is extremely happy with the service. Her ladies are very reliable, always appear cheerful and pleased to see her, and try to do everything to be of assistance.

I have found them helpful, responsive, and reliable. They are a professional, approachable company and have done their best to take on my dad at the times requested although are still working on meeting these. The carers are all delightful!

I thought I would just drop you a line to say, once again, a huge thank you to your frontline caregivers. As you know with the lockdown restrictions easing we took the opportunity to come and visit mum with a view to start some of the jobs. Having met three of your team we can honestly say how thankful we are for mum to be in the care of such a caring, professional team who obviously love their job. Looking at mum’s face when your ladies arrive proves that she looks forward to each visit and is keen to engage. That in itself is a huge positive from my perspective. We had a great discussion and feedback with your caregivers during our stay and we are keen to try to make their job a little easier during their visit and the tasks they need to complete. So thank you again for your team’s total commitment and flexibility in making mum’s life as easy as possible.