All very trustworthy and treated our precious mum with dignity and compassion
Ann W (Daughter of Client)
The carers are friendly, listen and respect my mum's needs and always try to please her
Linda R (Daughter of Client)
I have confidence that my mother is in dedicated safe hands
E W (Daughter of Client)
Our fees are a flat rate and we DO NOT charge extra for the following:
Weekend and evening calls
Travel time for carers (our carers get paid by us for their travel time)
Family app
Bank holidays, including Christmas Day, Boxing Day and New Years Day (we pay our carers extra for these days)
Setting up the care
Initial assessment
For up-to-date fees, please contact us directly.
These prices are only a guideline, please contact Acacia Homecare NW Surrey to find out the exact price for your requirements.
Acacia Homecare NW Surrey has a Review Score of 9.4 (9.423) out of 10, based on 13 reviews in the last 2 years.
Over all time Acacia Homecare NW Surrey has 22 reviews.
The Review Score of 9.4 (9.423) out of 10 for Acacia Homecare NW Surrey is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Acacia Homecare NW Surrey is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Hi, I’m Donna, and I’m the Care Manager for Acacia Homecare. I bring valuable experience from my previous role with the Acacia Homecare franchise in North West London. I truly enjoy being part of the Acacia homecare family and I committed to ensuring we provide the best care possible.
Hi, I’m Gita and initially, I was part of the rota planning and administration team, then not long after, I was offered the role of a Recruitment and Training Lead and moving forward, I am now the Operations Manager here. I had no care industry experience before I started but I have since learnt a lot and understand that compassion and dignity are so important in this role. My background is in retail and I am also a Bollywood dance teacher. Every day at Acacia Homecare is busy and I am always ready for any challenges and will happily adapt to any situations that arise. I really do enjoy working here at Acacia Homecare.
Hi there, I’m Dee and I have been with Acacia since 2015, having first joined as a care worker. I then joined the office team soon after having dealt with coordination and then recruitment. I am now the Live Care Lead and my role involves doing the care assessment for new customers, recruiting the right live-in carer to suit their needs and being the point of contact for both our live-in carers and customers. I have experienced various aspects of the business and can provide a much better service for our customers through my first-hand knowledge and understanding of the different care requirements that we may come across.
Hello, I am Dianne and I was part of the Rota planning and Administration team and then got promoted to the Recruitment and Training Lead. I came into care very late, actually in the last 8 years, I have experienced working in a domiciliary care setting and also a care home setting. I started my career as a carer and progressed to senior carer and further along became a care supervisor. I am passionate about people receiving the best care and support while promoting their respect and dignity. Care is such a rewarding job and I couldn’t see myself not working in the care industry.
Hello all, I am Lauren and I was working with Acacia Homecare part-time on the weekends as a care worker. I then joined the Rota Planning and Administration team, helping with the rota, recruitment and social media based in the office. I was then promoted to Customer Care Lead. I am a natural carer, so after seeing my mum (Sarah L) become an Acacia Angel, it felt really natural to join her.
Looking after people is definitely my thing! I am excited to be involved in the other aspects of the business and still be a part of the Acacia family.
Hi, I’m Ayomide. I recently completed my master’s in Global Marketing and Communication. Previously, I worked as a healthcare support worker with the NHS and that was my first experience in the care sector. I enjoyed this role because it allowed me to positively impact people’s lives.
The experience inspired me to specialize my marketing career in the health sector, which is why I am now working with Acacia Homecare. So far, I have thoroughly enjoyed my time with Acacia.
I’m Sarah and I joined the office as an Admin & Rota planner after working as a carer for two and a half years. I love our customers and the people I work with.
I have now moved into the role of Customer Care Lead so I still continue to work with my old customers as well as new ones and helping to build and manage their care plans.
Hi, I’m Ecaterina and I’m part of the admin and rota planning team. Although I’m relatively new to the field of care, I am genuinely enthusiastic about learning and growing in this role. I enjoy helping others and making a positive difference in their lives.
Hi, I’m Bethany and I am part of the admin and rota planning team. This is my first full-time role after finishing my bachelor’s degree in Psychology, and since joining Acacia I have enjoyed being able to meet the carers and interact with the customers. Every day is a chance to learn something new, and this role is very exciting as I get to help out the administrative side planning rotas for our Acacia Angels as well as working on recruiting new carers and seeing them begin their own journey working in Care.
Hello, I am Holly and I am part of the rota planning team but I am also an experienced carer in my previous employment so I understand the world of care and I am really passionate about it. I really enjoy my role as I get to work on the rota for our Acacia Angels, but also get involved with the recruitment of carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acacia Homecare NW Surrey to verify any information. View our terms and conditions. Acacia Homecare NW Surrey has an Enhanced Service - more info.