Home Care Provider Owned by Carers at Home Ltd in Surrey
Only the locations & reviews in Surrey for Carers at Home Ltd are showing below.
View the details of all 2 locations (with 9 reviews) owned by Carers at Home Ltd
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Carers at Home Ltd Locations in Surrey (1)
Carers at Home Waverley & Guildford
9.6
9 reviews
37-38 Bridge Street, Godalming GU7 1HR
"We have had Carers at Home from 2012 till now as they look after my husband. I have no words to describe how they help us. They are second…" Read all 9 reviews
Founded in 2007, Carers at Home is a trusted home care provider delivering personalised, compassionate support that enables people to live safely and independently in the comfort of their own homes. Based in Godalming and serving Surrey, Hampshire,… Read more about Carers at Home Waverley & Guildford
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £28 / hour
- Live-in Care from £1,550 / week
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Carers at Home Ltd Reviews in Surrey (9)
Reviews posted for members of Carers at Home Ltd
Review of
Carers at Home Waverley & Guildford
from S T (Wife of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have had Carers at Home from 2012 till now as they look after my husband. I have no words to describe how they help us. They are second to none. The carers are excellent, they show loving care that we feel very comfortable and we do trust them. Last year September when l was away , they well looked
after my husband that he felt comfortable . Thanks to the management especially Carina, for coming to visit and see my husband in person. This makes us feel loved , valued and well listened to our concerns . Thank you again.Carers at Home team. This January you brought a device in our home for carers to log in and out . We appreciate it but we thought it would have been nice if you had notified us and explained before bringing that device . We are not sayong it is bad, but we would have loved to be given information about it , allow us to ask questions if possible.
Reply from Samuel and Katie, Owners at Carers at Home Waverley & GuildfordThank you so much for your kind words and for trusting Carers at Home since 2012. We're delighted to hear how comfortable and supported you and your husband feel, and we truly appreciate your praise for our carers and for Carina's visit - personal connection is incredibly important to us.
We're also grateful for your honest feedback about the new logging device. We apologise for not explaining it beforehand - you absolutely should have been informed and given the chance to ask questions. We'll make sure communication is clearer going forward.
Thank you again for your trust and for being part of our Carers at Home family.
We're also grateful for your honest feedback about the new logging device. We apologise for not explaining it beforehand - you absolutely should have been informed and given the chance to ask questions. We'll make sure communication is clearer going forward.
Thank you again for your trust and for being part of our Carers at Home family.
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Review of
Carers at Home Waverley & Guildford
from Colin D (Son of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers understand my Father's changing needs as his health condition changes. They treat him with respect and with care. They regularly ask to see what more they can do to help on each visit. Professional, polite and caring.
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you very much for your thoughtful feedback. We are so pleased to hear that our carers understand your father's changing needs and continue to support him with respect, kindness, and professionalism. It's wonderful to know they check in regularly to see what more they can do - this is exactly the standard of care we strive to provide.
We truly appreciate your trust in us, and your recommendation means a great deal. If there is ever anything more we can do to support your father or your family, please don't hesitate to let us know.
We truly appreciate your trust in us, and your recommendation means a great deal. If there is ever anything more we can do to support your father or your family, please don't hesitate to let us know.
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Review of
Carers at Home Waverley & Guildford
from Diana A (Wife of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am happy with the care John receives from the carers,most of them understand his particular needs from a mental point of view but can forget that his hearing is very poor without his hearing aids in.
The help I receive ,without having to ask for it , is much appreciated.
The office is very supportive
The help I receive ,without having to ask for it , is much appreciated.
The office is very supportive
and tries to help me when I need extra help or need to alter the roster .
I would recommend the company to anyone looking for carers.
Diana
I would recommend the company to anyone looking for carers.
Diana
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you so much for taking the time to share your thoughtful review. We are very pleased to hear that you are happy with the care John receives. It means a great deal to us that our carers understand his individual needs and support him with kindness and patience.
Thank you also for highlighting John's hearing needs - this is extremely helpful feedback. We will make sure the team are reminded to be especially mindful when his hearing aids are not in, so communication remains clear and comfortable for him.
We're delighted to know that the help you receive - without having to ask - is appreciated. Supporting you as well as John is very important to us, and we're glad the office team have been able to assist you whenever you've needed changes or extra support.
Your recommendation truly means a lot. We will be sure to share your lovely comments with the whole team.
Please don't hesitate to reach out if there is ever anything more we can do.
Thank you also for highlighting John's hearing needs - this is extremely helpful feedback. We will make sure the team are reminded to be especially mindful when his hearing aids are not in, so communication remains clear and comfortable for him.
We're delighted to know that the help you receive - without having to ask - is appreciated. Supporting you as well as John is very important to us, and we're glad the office team have been able to assist you whenever you've needed changes or extra support.
Your recommendation truly means a lot. We will be sure to share your lovely comments with the whole team.
Please don't hesitate to reach out if there is ever anything more we can do.
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Review of
Carers at Home Waverley & Guildford
from C P (Wife of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been using Carers at Home since last April.
We are extremely pleased with the service they offer.
All the staff who visit regularly each morning are very pleasant polite and efficient in their duties.
We are extremely pleased with the service they offer.
All the staff who visit regularly each morning are very pleasant polite and efficient in their duties.
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you so much for your kind feedback. We're delighted to hear that you are extremely pleased with the service we provide. It's wonderful to know that our team consistently comes across as pleasant, polite, and efficient - we're very proud of the high standards they uphold every day. Your comments truly mean a lot to us, and we will be sure to share them with the staff. If there is ever anything more we can do for you, please don't hesitate to let us know.
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Review of
Carers at Home Waverley & Guildford
from Margaret A (Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have been with Carers at Home for over three years, and over those years have been very happy with my carers, they have been an absolute joy to see and I look forward to seeing them every day. They always cheer me up, with their smiles. I feel very happy to have such lovely girls. The office staff
are always happy to help, although I rarely need to contact them.
If the carers are going to be late because of changes, especially in the evening it would be good if the office could let me know. We tend to eat after the carers are finished. Thank you all for all the work you all do, it is greatly appreciated.
If the carers are going to be late because of changes, especially in the evening it would be good if the office could let me know. We tend to eat after the carers are finished. Thank you all for all the work you all do, it is greatly appreciated.
Reply from Carina Kirby, Care Manager at Carers at Home Waverley & GuildfordThank you for your lovey review.
We are pleased the carers bring some joy to your day when they come.
We apologise if sometimes the carers are a little late, but this is sometimes out of our hands and we are not aware. Once we know we will always endeavour to inform you so not to cause any inconvenience.
We are pleased the carers bring some joy to your day when they come.
We apologise if sometimes the carers are a little late, but this is sometimes out of our hands and we are not aware. Once we know we will always endeavour to inform you so not to cause any inconvenience.
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Review of
Carers at Home Waverley & Guildford
from Amanda H (Daughter of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Father has had carers twice a day for the last 2 years and they are all so lovely and kind. They do everything very well but most of all they really actually do care a lot for my Father. The office is brilliant, everyone always so helpful and very quick to respond and change things when I need. They
also think ahead and come up with great support if my Father needs extra help.
Occasionally timings do change last minute but that is usually due to carers being ill.
Thank you everyone for all you do for my Father.
Amanda
Occasionally timings do change last minute but that is usually due to carers being ill.
Thank you everyone for all you do for my Father.
Amanda
Reply from Carina Kirby, Office Manager at Carers at Home Waverley & GuildfordThank you for your review.
We have enjoyed working with your dad and yourself over the last two years and happy you are both pleased with the care provided.
Going forward if things need to be changed we are willing to look at this with you both again.
We have enjoyed working with your dad and yourself over the last two years and happy you are both pleased with the care provided.
Going forward if things need to be changed we are willing to look at this with you both again.
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Review of
Carers at Home Waverley & Guildford
from Rosie D (Wife of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I like to put a review for Carers at Home. My partner who is looked after has lovely carer who looks after my partner with care and attention . There is a wonderful bond of trust and care .
Thank you
Thank you
Reply from Carina Kirby, Care Manager at Carers at Home Waverley & GuildfordThank you for your review.
I am so happy we have found the right match for your husband and that things are going well.
I am so happy we have found the right match for your husband and that things are going well.
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Review of
Carers at Home Waverley & Guildford
from H R (Daughter of Client) published on 2 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers at Home cared for my mother for about 18months, visiting 3 times a day. They assisted her with personal care, preparing meals and administering medication. My mother was very happy with the care and the carers. She had regular carers which gave consistency and she said they were all very kind,
caring and respectful. They encouraged her independence where possible and always gave her choices, selecting what to wear each day and meals. The carers were excellent in reporting to the office or on-call any concerns. On one occasion when the carer arrived she found my mother on the floor, she immediately called an ambulance and notified the on-call person. The carer stayed with her until the paramedics arrived and waited until she was transferred to hospital. My mother said afterwards that the carer was very calm, kind and reassuring while they waited. Both she and the family are very grateful to Carers at Home for the excellent care she received.
Reply from Samuel and Katir, Owners at Carers at Home Waverley & GuildfordThank you for sharing such a thoughtful account of your mothers experience. Were truly glad to know she felt supported, respected, and encouraged in her independence throughout her time with us. Your kind words about the consistency and compassion of our carers mean a great deal to the whole team.
Were especially grateful for your recognition of how calmly and professionally the carer responded during a difficult moment ensuring your mothers safety is always our priority.
Thank you to you and your family for the trust you placed in us and for your generous feedback.
Were especially grateful for your recognition of how calmly and professionally the carer responded during a difficult moment ensuring your mothers safety is always our priority.
Thank you to you and your family for the trust you placed in us and for your generous feedback.
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Review of
Carers at Home Waverley & Guildford
from Neil H (Son of Client) published on 28 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers At Home have been providing care for our parents for the past five years. It started with two visits a day to now for the last three years full time live in care. A local British family run business, Carers At Home are an exceptionally professional caring and competent company from the owners
to the office team to the frontline carers, they are all extremely friendly and dedicated. We can whole heartedly recommend Carers At Home.
Reply from Sam and Katie, Owners at Carers at Home Waverley & GuildfordThank you for your wonderful review. It means a great deal to our whole team to know weve been able to support your parents with consistent, compassionate care. Were grateful for your trust over the past five years, and your recommendation truly means a lot to us.
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Awards / Recognitions (0)
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