Relax Care in Cardiff | 1 Home Care Provider

Review of
Relax Care Cardiff
from Diana H (Daughter of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience

My mum has had Relax Care caring for her for approx 2 years. I cannot speak highly enough of them. She is treated with respect as they attend to her needs. They are always courteous and friendly .
If I have any need to speak the Relax care, I know that I can call them at any time and they keep me updated

too. The App means that I know how mum is even though I don't see her.
They are a great team and I'm glad we have them looking after my mum.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your thoughtful and heartfelt feedback. It truly means the world to us to know that we've been able to support your mum in a way that brings peace of mind to you and your family.We're incredibly proud of our team for their respectful, reliable, and person-centred care. It's lovely to hear that you feel reassured by the communication and support we provide - and we're glad the app helps keep you connected, even from a distance.It has been our privilege to support your mum over the past two years, and we're grateful for the trust you've placed in Relax Care. Your kind words will be shared with the entire team - they'll be so pleased to know their work is appreciated.

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Review of
Relax Care Cardiff
from J S (Daughter of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience

Staff and manager are really friendly, helpful, amazing and always understanding if we need to change time day or anything and they really look after my mum really good and take really care of my mum and always support her if she need hlep with anything

I would like to say thanks you all for being

amazing and support my mum at her home.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your kind words and lovely feedback. We are truly grateful that you've taken the time to share your experience. It means a great deal to us to know that you feel supported and that your mum is being well looked after.We're proud of our care team for the compassion, flexibility, and dedication they show each day, and your comments are a real reflection of the values we strive for at Relax Care. It's our privilege to support her in her home, and we'll be sure to pass your message on to all the staff involved in her care.Thank you again for your trust and appreciation - it genuinely makes a difference.

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Review of
Relax Care Cardiff
from Andrea O (Daughter of Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience

When my mother had her POC approved, as a family we were a little apprehensive about others providing care for her. However, from the moment we met with the Registered Manager our worries disappeared. From the introduction visit as part of his assessment to present he has been compassionate, professional

and committed to ensuring that mum receives the best care.
The care team allocated to her have the same qualities and this I feel truly demonstrates a culture of professionalism and a desire to deliver high quality care.
The Registered manager maintains regular contact with me and I find the communication system such a reassuring way of me keeping up to date with mums support.
Last month the carer carried out his Regulation 73 visit and his engagement with mum was really lovely. I felt he was listening to her and taking on board all the feedback she had
The team of carers are kind, caring and mum feels safe and happy in their care.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your heartfelt review. It means a great deal to us that your family felt reassured from the very beginning of our involvement. We understand how difficult it can be to place trust in others when it comes to a loved one's care, so hearing that you've experienced compassion, professionalism, and commitment from both myself and our care team is truly appreciated.We're proud to have built a team that not only delivers high standards of care but also upholds the values that matter most-kindness, empathy, and genuine connection. I'm also really pleased to hear that the communication system is providing you with reassurance and that the Regulation 73 visit felt meaningful and engaging for your mum.Thank you again for your trust and kind words. It's a privilege to support your mum, and we remain committed to ensuring she continues to feel safe, valued, and well cared for.

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Review of
Relax Care Cardiff
from Peter D (Son of Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

Very happy with the quality of care provided by the Relax carers coming in to help my mother over the past year. Even thou my mother's hard of hearing and language barrier presented an obstacle the visiting carer staff worked professionally to carry out their tasks to my mother's satisfaction. The Registered

Manager and his office team have been helpful aswell. Making adjustments to the carer when needed.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your kind words and thoughtful feedback.We are truly grateful to hear that you're happy with the quality of care our team has provided for your mother over the past year. We understand that communication challenges can sometimes create barriers, so it's reassuring to know that our carers have been able to work professionally and respectfully to meet your mother's needs.As a team, we are committed to providing person-centred care that adapts to each individual's circumstances, and we're pleased to know the support from both our carers and office staff has made a positive difference. Thank you again for your continued trust in Relax Care. It's a privilege to support your mother.Warm regards, Registered Manager, Relax Care

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Review of
Relax Care Cardiff
from Christine H (Mother of Client) published on 23 May 2024

Submitted via Website • Report

Overall Experience

We were very happy with the carer who came to look after our son while we were on holiday. She was pleasant and polite and did everything our son asked her to do while in our home. We would not hesitate to use Relax Care again.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you so much for your wonderful feedback! We are delighted to hear that you were very happy with the care provided to your son while you were on holiday. Our team strives to ensure that all our carers are not only skilled but also pleasant and polite, so it's gratifying to know that your experience reflected this. We are thrilled that our carer met all of your son's needs and made him feel comfortable and well-supported. Your kind words and confidence in our services mean a lot to us, and we look forward to the opportunity to assist you again in the future.

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Review of
Relax Care Cardiff
from K W (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

Very good, no problems,

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your kind review. We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're glad to know that everything is going smoothly for you. Should you ever need anything in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help.

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Review of
Relax Care Cardiff
from Deborah C (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

I think the girls are very kind and helpful and will do all that I require. I am having difficulty understanding them due to their language and pronunciation and they speak so quietly and I have a slight hearing impairment. They roll their words into each sentence. I am very grateful to have them and

appreciate their care and commitment. Thank you.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for sharing your feedback with us. We truly value your insights. We understand the importance of open, clear, and honest communication in the care we provide. Rest assured, we'll prioritise this aspect within your care provision. Our Community Care Leads will work closely with you and the team to explore more suitable and effective communication methods tailored to your needs. Your acknowledgement of our team's dedication means a great deal to us. Should you have any further suggestions or requirements, please feel free to reach out.

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Review of
Relax Care Cardiff
from C S (Daughter of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Excellent staff care and service. Carers are always polite and reliable making mum's life in her own home as easy as possible. Overall the Relax Care team are very helpful. The main thing is mum is happy with her care.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you so much for taking the time to share your experience with Relax Care. We're thrilled to receive such positive feedback and we greatly appreciate your kind words. It's wonderful to hear that our carers have been able to make your mum's life at home as comfortable and easy as possible. Providing excellent care with kindness and reliability is a top priority for us and we're glad that our team has been able to meet your expectations in this regard. We understand how important it is for your mum to feel happy and well-cared for, and we're grateful for the opportunity to provide her with the support she needs. Your satisfaction and your mum's well-being are our top priorities and we're committed to continually improving our services to ensure that we meet your needs and expectations. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

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Review of
Relax Care Cardiff
from G W (Daughter of Client) assisted by family/friend published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service, no problems with the care received by Mum from the care staff. Office staff are very helpful and efficient. Nice that senior carers stay involved with the clients. Excellent communication between all staff and family.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for sharing your positive experience with Relax Care. We're glad to hear that your mum received excellent service and that our staff provided helpful and efficient care. We strive to maintain strong communication and involvement between our staff and clients, and we appreciate your recognition of our efforts. Your satisfaction is our priority, and we look forward to continuing to serve you and your family in the future. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

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Review of
Relax Care Cardiff
from Iris P (Client) published on 4 July 2023

Submitted via Postal Card • Report

Overall Experience

As soon as staff became sufficient, the same three carers, who are very good, became regular and we are now friends. The management is excellent, as shows in the carers' practices. Nothing seems to worry them. Can always contact if needed.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your heartfelt review of Relax Care. We greatly appreciate your kind words. The fact that the same three excellent carers have become regulars and friends speaks volumes about their dedication and the quality of care they provide. Our management team is exceptional, ensuring that our carers maintain high standards in their practices. We're always here for you whenever you need us. Your participation in our first-ever video shoot was invaluable, and you were a superstar. We're grateful for your trust and friendship as we strive to provide compassionate and reliable care. Thank you for being a valued part of the Relax Care family.

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Review of
Relax Care Cardiff
from Sioned J (Daughter of Client) published on 31 May 2023

Submitted via Website • Report

Overall Experience

They’re very prompt every day. Very attentive and extremely friendly. They take an interest in things. They usually remember how mum likes things, eg preferred mug for tea. They’re also very patient doing tasks eg washing and dressing. Mum enjoys their company and often talks about them.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your wonderful feedback regarding the care provided by Relax Care for your mother. We are delighted to hear that your mother has found our team to be prompt, attentive, and friendly.
We take great pride in building strong relationships with our clients and ensuring that their preferences and needs are met. It warms our hearts to know that our carers are remembering important details like your mother's preferred mug for tea, these little elements being so important to a person-centred approach to care.
Our team's patience and dedication during tasks such as washing and dressing are important aspects of providing comprehensive care. We are pleased to hear that your mother enjoys their company and frequently talks about them.
Thank you for entrusting your mother's care to us. We will continue to prioritize her comfort, happiness, and overall well-being. If there is anything else we can do to enhance her experience, please don't hesitate to let us know.

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Review of
Relax Care Cardiff
from B R (Client) published on 31 May 2023

Submitted via Website • Report

Overall Experience

Good and reliable. Nearly always on time and very friendly and efficient. Overall, I have no complaints and hold the staff in the highest regard for their manner and work rate. Very friendly and caring.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your kind feedback regarding the care provided by our Community Care Team. We are delighted to hear you are happy with the service we provide.
Our team takes pride in being friendly and efficient, ensuring that we provide the highest level of care to all our clients. We appreciate your regard for our staff's manner and work rate, as their dedication and professionalism are of utmost importance to us.
We are grateful for your feedback on your positive experience and the trust you have placed in us. Rest assured, we will continue to maintain our friendly and caring approach, prioritising your well-being and satisfaction.
If there is anything else we can do to further enhance your experience, please don't hesitate to reach out. Thank you for choosing Relax Care.

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Review of
Relax Care Cardiff
from John M (Son-in-law of Client) published on 31 May 2023

Submitted via Website • Report

Overall Experience

The service provided to my father-in-law has been excellent. He has often remarked how nice the carers are and he appears very relaxed in their company. He has never complained about any aspect of the care he has received which means that we are reassured that he is in good hands and getting the care

he needs. Occasionally a change in time of attendance has been requested by the care provider and we have always been consulted to ensure that this was agreeable. We have been kept in the loop regarding his care and if any further help is required. Very happy with care provided and the level of contact maintained.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your positive feedback! We're thrilled to hear your father-in-law receives excellent care from our community care givers. We appreciate your kind remarks about our carers and your confidence in their company. Your reassurance, open communication, and satisfaction mean a lot to us. We'll continue to provide exceptional care and maintain regular contact. Thank you for choosing Relax Care!

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Review of
Relax Care Cardiff
from K N (Daughter of Client) published on 26 May 2023

Submitted via Website • Report

Overall Experience

My mother has been a client of Relax Care for over a year. During this time Mum has been treated as a person and respected. Whereas before she did very little with herself and family members had to be on hand to care for her. As the previous agency didn't supply the same amount of care. Now Mum enjoys

life. The carers have patience with her. Even sitting playing games or in the garden with Mum. Relax Care has just made a promotion video of Mum and a carer. I recommend that you watch it.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your heartfelt review, we are thrilled to hear that your mother has experienced such positive changes since becoming our client over a year ago. Our dedicated team takes pride in treating each client as an individual and providing the respect and care they deserve.
It brings us great joy to know that your mother now enjoys life and engages in various activities. Our carers genuinely value the time spent with her, whether it's playing games or enjoying the outdoors. We believe in fostering meaningful connections and creating a nurturing environment.
We appreciate you recommending that others watch the promotional video featuring your mother. She is a true superstar and we very much appreciate her involvement in the project.
Thank you once again for choosing Relax Care. We are honoured to be a part of your mother's journey and will continue to provide the compassionate care she deserves.

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Review of
Relax Care Cardiff
from S P (Daughter of Client) published on 22 May 2023

Submitted via Website • Report

Overall Experience

The whole team at Relax Care have been a godsend for myself, nothing is too much trouble they will try and help in any way they can and if not they will help point you to someone who can. The carers are friendly, engaging, professional and are extremely caring to my mum even when she is in a very challenging

mood, they understand the complexities of my mum's mental and physical health more so than her medical professionals as they have worked closely with her and myself over this last year and I would recommend the team to anyone.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

We are incredibly grateful for your heartfelt review. The entire team at Relax Care is humbled by your kind words and appreciates the opportunity to provide assistance.
It brings us immense satisfaction to know that we have been able to be of support to you. Our dedicated team is committed to going above and beyond, ensuring that nothing is too much trouble. We genuinely strive to assist in any way we can, and if needed, we are always ready to connect you with other resources.
Our carers take pride in their friendly, engaging, and professional approach. They understand the complexities of your mum's mental and physical health, even during challenging moments. Working closely with both your mum and yourself over the past year has allowed us to develop a deep understanding and provide the utmost care.
Your recommendation means the world to us. It is our privilege to serve you, and we are committed to maintaining the highest standards of care.

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Review of
Relax Care Cardiff
from Anissa A (Mother of Client) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

My daughter started using home care in November 2022. She has amazing carers (or personal assistants) who we think very highly of. Our experience has been perfect. Staff are caring, understanding and patient. My daughter is always ready at the door, she is so excited waiting for the staff to arrive.

We are very happy with Relax Care and would highly recommend them.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your wonderful feedback about Relax Care. We're thrilled to hear that our amazing carers provide caring, understanding, and patient support to your daughter. It brings us joy to know that she eagerly awaits their arrival. We appreciate your trust and high recommendation of our services. We will continue to provide excellent care and support. Thank you for choosing Relax Care.

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Review of
Relax Care Cardiff
from Helen G (Daughter-in-law of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

Very pleased with the service provided. Carers are excellent they look after my mother-in-law with care and dignity and give her the support she needs. I am kept very well informed of her care and when necessary contacted to discuss her care.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for taking the time to share your positive experience with Relax Care. We are thrilled to hear that you are pleased with the care that we are providing for your mother-in-law.
Our team takes great pride in providing compassionate and dignified care tailored to the unique needs of each of our clients. We understand how important it is to keep family members informed of their loved one's care, and we strive to maintain open communication with our client's families.
We are grateful for your trust in us and are committed to continuing to provide excellent care for your mother-in-law. If there is anything we can do to further improve your experience with Relax Care, please don't hesitate to let us know.
Thank you again for your kind words and for choosing Relax Care.

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Review of
Relax Care Cardiff
from Carol S (Mother of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

We are very happy with this care provider. My daughter loves going out on the days she goes and loves the staff who take her out. She has done a lot of what she used to do, she goes bowling, jump, technique quest, cinema and on walks etc.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Carol, on behalf of Relax Care, we would like to express our sincere gratitude for your kind words and positive review. We are thrilled to hear that your daughter is enjoying her time with us and that she loves the activities we provide.
Our team takes great pride in creating a fun and engaging environment for our clients, and it brings us joy to hear that your daughter has been able to participate in activities that she enjoys. We believe that activities and outings are essential for improving our client's quality of life, and we strive to offer a range of options that cater to their interests.
We appreciate your trust in us and look forward to continuing to provide excellent care for your daughter. If there is anything we can do to further improve your experience with Relax Care, please do not hesitate to let us know.
Thank you again for your positive review.

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Review of
Relax Care Cardiff
from June K (Daughter of Client) published on 14 May 2023

Submitted via Website • Report

Overall Experience

They are amazing and try and help you if there is a problem. The carers are good, they do their job well. The managers and boss are great, they sort out problems right away and they do sometimes tell you if there is a change in staff.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

June, thank you for your positive feedback on your experience with Relax Care. We are thrilled to hear that our carers have been doing an excellent job and that you find our managers and boss great.
At Relax Care, we strive to provide exceptional care and support to our clients and their families, and we're pleased to hear that our team has been able to assist you with any issues that may have arisen. We also understand the importance of keeping you informed about any changes in staffing and are committed to maintaining open communication with our clients and their families.

We appreciate your trust in us and are committed to continuing to provide the highest quality of care possible. If there's anything else we can do to further improve your experience with Relax Care, please don't hesitate to let us know.

Thank you again for your kind words.

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