Home Care Providers Owned by NV Care Ltd in Kent
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NV Care Ltd Locations in Kent (2)
Accessible Care - Maidstone
8.0
30 reviews
Unit 8, Priory Gate, 29 Union Street, Maidstone ME14 1PT
"Couldn't have asked for a more professional, caring company to look after my grandmother. She had dementia and deteriorated to end of life.…" Read all 30 reviews
Accessible Care is a provider of home care services in Maidstone, Kent, helping people live at home as independently as possible. The staff team has a wealth of experience within the care industry, ranging from residential care, hospital and community… Read more about Accessible Care - Maidstone
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £19.90 / hour
Accessible Care (Bellerophon House)
Bellerophon House, Doust Way, Rochester ME1 1FG
- Care Provided
- Dementia
Other Home Care Groups you may be interested in:
NV Care Ltd Reviews in Kent (30)
Reviews posted for members of NV Care Ltd
Review of
Accessible Care - Maidstone
from Holly H (Granddaughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Couldn't have asked for a more professional, caring company to look after my grandmother. She had dementia and deteriorated to end of life. The carers were so helpful, friendly, comforting and compassionate. The office staff were very helpful for all enquiries. My nan would call them her girls, and
look forward to there friendly visits 3 times a day. She mainly had the same carers, which was great for continuity as she could remember there names/faces. My nans care package was reviewed regularly and kept up to date with her changes of needs. Would definitely recommend this company to anyone.
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Review of
Accessible Care - Maidstone
from Christine S (Daughter of Client) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carer can do more with Mum than I ever could. She is wonderful. Mum really likes the carer and misses her when she leaves. So if Mum is happy with the carer, so am I. Carer works really hard and is Mum's favourite.
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Review of
Accessible Care - Maidstone
from M B (Client) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are caring and always make me smile, there is nothing left undone that they can't help with.
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Review of
Accessible Care - Maidstone
from H J (Client) assisted by family/friend published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Generally, the carers are very good at performing their care as required by me. Sometimes the office fails to inform me of changes to the schedule, especially on the day.
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Review of
Accessible Care - Maidstone
from L R (Daughter of Client) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good service overall. We use the service to supplement the care we give, this works well for us with the level of care our parents need at the moment.
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Review of
Accessible Care - Maidstone
from R S (Wife of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very pleased with the care we receive.
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Review of
Accessible Care - Maidstone
from S B (Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Generally very good, sometimes I get a late carer which I don't like.
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Review of
Accessible Care - Maidstone
from J P (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Having been with Accessible Care for two years in May. Having moved in that time still in care. The carers I have experienced have varied but on the whole have, all been most kind and I enjoy meeting them as they are half-hour social life while being washed and dressed. Saving my husband one job. Being
house bound I do need this help. I like a regular time so I can keep to my routine when getting up. Overall the service is just what I need. Thank you.
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Review of
Accessible Care - Maidstone
from G N (Husband of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good service, very good staff. Very satisfied.
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Review of
Accessible Care - Maidstone
from J S (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Everything ok so far, thank you.
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Review of
Accessible Care - Maidstone
from J B (Husband of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Most carers are very friendly and helpful and generally on time within the given margins.
Having the same two ladies as much as possible is a great help, both to me and the patient, my wife, getting to know them. This helps a lot especially as my wife is blind as well as suffering from dementia etc,
Having the same two ladies as much as possible is a great help, both to me and the patient, my wife, getting to know them. This helps a lot especially as my wife is blind as well as suffering from dementia etc,
she chats to them in her own way, also the carers benefit, they get to know the best way to attend to their patient and how to deal with their moods.
For example, sometimes I've had to assist new carers and tell them which creams to use and where to apply them. Perhaps they have been let out in the field too soon, maybe the training programme should be revised.
I never give full marks, as an ex-quality manager I always think there's always room for improvement.
For example, sometimes I've had to assist new carers and tell them which creams to use and where to apply them. Perhaps they have been let out in the field too soon, maybe the training programme should be revised.
I never give full marks, as an ex-quality manager I always think there's always room for improvement.
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Review of
Accessible Care - Maidstone
from L P (Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Being a client of Accessible Care for a few years now and I am well-known among the staff care and get along well with the carers, generally, I have a good experience 90% of the time. However I do think there is some room for improvement, I would like to see more communication between the office and
the client like courtesy text or call if late or if they are coming early. Secondly, I see a lot of stress in some of the carers either because they have too many calls, no travel time and no timely lunch breaks, this only adds to their stress. Lastly, I have noticed that there are many new staff that have not seemed to be correctly trained meaning I have had to train them myself in pressure-related wounds as lots of people will be in the position of having bed sores. I think this is very important. Also, I think that new staff do not have long enough to observe on the job before being sent alone.
Overall they do a great job I just wanted to have some good criticism for improvement!
Overall they do a great job I just wanted to have some good criticism for improvement!
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Review of
Accessible Care - Maidstone
from P H (Client) assisted by family/friend published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers are very helpful and caring. They are extremely polite and thoughtful. They are very gentle and adaptable.
Reply from Chantelle Mackenzie, Registered Manager at Accessible Care - Maidstone
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Review of
Accessible Care - Maidstone
from T W (Husband of Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very helpful and understanding. Their experience with other patients has been been very helpful with our problems. We have seen many carers over time and everyone has been a pleasure to have assist us. Although 'Accessible' are the only carers we have seen, I would still highly recommend.
Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone
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Review of
Accessible Care - Maidstone
from L E (Wife of Client) published on 17 April 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers are very caring but always pushed for time, e.g. if a previous client has needed extra care and support, it makes the carer late.
Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone
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Review of
Accessible Care - Maidstone
from S J (Sister of Client) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always been totally satisfied with the service my brother receives from Accessible Care. The carers are extremely efficient and very kind, caring and motivating in their carrying out of the essential tasks that are required for my brothers personal care. We consider ourselves very fortunate to have
this wonderful team of carers helping him.
Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone
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Review of
Accessible Care - Maidstone
from L C (Client) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers and office workers are very nice, helpful and treat me with respect.
They always do everything I need, are always kind and patient.
They always help with my particular needs.
They always do everything I need, are always kind and patient.
They always help with my particular needs.
Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone
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Review of
Accessible Care - Maidstone
from G S (Client) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have been using Accessible Care for sometime now and always feel comfortable with the staff.
Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone
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Review of
Accessible Care - Maidstone
from Keith R (Husband of Client) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife and I are extremely pleased with our morning carers. All the carers have good communication skills and are both very professional and helpful. If I declared that they are almost close to being family friends; that is not to support familiarity, they are all very polite and courteous at all times.
Well done team! Communication from the office is always timely, helpful and appropriate.
Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone
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Review of
Accessible Care - Maidstone
from Jennifer P (Client) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All my carers have been very good and I have complete confidence in them. My only concern is that they do not have enough travelling time and as some clients take longer than others, they do not always have time for a break during the day, which I feel they need.
Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone
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Awards / Recognitions (0)
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