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Lalis Direct Care Ltd Locations (2)
Lalis Direct Care Ltd
9.6
20 reviews
84 Uxbridge Road, London W13 8RA
"All the staff are very friendly and helpful and look after my Mum very well. She has the same carers all the time which is very…" Read all 20 reviews
Lalis Direct Care Ltd is a domiciliary care agency which provides a high standard of care for older people and those with mental and physical disabilities, enabling individuals to remain living in their own homes and within their community. Services… Read more about Lalis Direct Care Ltd
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Lalis Direct Care Hillingdon
Hayes Business Studios, College Way, Coldharbour Lane, Hayes UB3 3BB
- Care Provided
- Dementia
Other Home Care Groups you may be interested in:
Lalis Direct Care Ltd Reviews (20)
Reviews posted for members of Lalis Direct Care Ltd
Review of
Lalis Direct Care Ltd
from M R (Daughter of Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are very friendly and helpful and look after my Mum very well. She has the same carers all the time which is very reassuring. We are very pleased with the service being provided by Lalis Direct Care.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Review of
Lalis Direct Care Ltd
from P N (Wife of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lalis has provided care for my husband, Peter, since he came home after three months in hospital in August . The carers are knowledgeable, efficient, patient and understanding. Whenever we have an appointment or emergency they are always available to give advice and prepare us for what will happen
next. They give the whole family support, not just the client
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Review of
Lalis Direct Care Ltd
from Robert B (Son-in-law of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The ongoing care that my mother in law receives is 10/10. The girls are amazing, caring and very supportive. The care received is perfect and my mother in law is very happy, and so are we as a family. I would highly recommend lalis to anyone.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Review of
Lalis Direct Care Ltd
from Surinder R (Son of Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Unbelievably poor service from this provider. Previously numerous calls made which were all promised to be returned, but nothing was.
Yesterday my mother was taken to hospital because she had not taken her medicines for two days and as far as we can see no comments were made on the daily sheet that
Yesterday my mother was taken to hospital because she had not taken her medicines for two days and as far as we can see no comments were made on the daily sheet that
the carer should complete to evidence they've been there. Nothing. Message sent to out of hours mobile service expecting a call but nothing so I called. They thanked me for the call and the so-called team leader had absolutely no idea. At the time of writing this two hours since I spoke to them and they promised to call back but again and nothing.
Previously, I asked the owner to give me a call but nothing so you can see where I'm going with this. I'm not sure this is a good company to care for people who need it and I will happily put a good message on here if things change.
Previously, I asked the owner to give me a call but nothing so you can see where I'm going with this. I'm not sure this is a good company to care for people who need it and I will happily put a good message on here if things change.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Value for Money
Review of
Lalis Direct Care Ltd
from Connor C (Son of Client) published on 3 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Leaving a positive review for this company, in particular for the work of two members of staff. They provide great regular care for my father, and they go out of their way to truly understand what is best for him. They always ensure that he has taken all his medication and are pro-active in their approach
(making sure that he does not run out of his medicine/ letting me know if he is running low). They treat my father like their family and my dad very much enjoys their company. Thank you again for all your hard work.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Review of
Lalis Direct Care Ltd
from P J (Wife of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We think that the lads who work Monday to Thursday are good because they work as a team. The teams on Friday, Saturday and Sunday are good too. We would like to keep all of them, please. The care package that we have in place works well for us.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Review of
Lalis Direct Care Ltd
from Ravi S (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our team of carers provided by Lalis are excellent, we couldn't ask for a better group. They've worked with us to make my father's care as smooth as possible and they often go above and beyond the call of duty. Special mention to five particular members of staff, all of whom are like family now. Would
also like to thank the manager, who has been exceptional in helping to organize her team.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Review of
Lalis Direct Care Ltd
from Ricky S (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers from Lalis are very good and treat my dad as their own family member with care and respect, work from the heart and also are hardworking. Giving the best care for my dad during his day-to-day needs. We couldn't ask for more.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Value for Money
Review of
Lalis Direct Care Ltd
from S L (Daughter of Client) published on 25 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Have been allocated the same two carers for a while now which is good as it is absolutely necessary when looking after a 101-year-old to ensure caregivers are aware of the individual needs, continuity of care and allows rapport-building.
Caring and punctual carers - both listen to and are aware of
Caring and punctual carers - both listen to and are aware of
client likes and needs.
A special thank you to the carer who has been caring for my mother from when discharged from the hospital to now.
The admin staff also have been in contact to check and enquire on the care being given.
A special thank you to the carer who has been caring for my mother from when discharged from the hospital to now.
The admin staff also have been in contact to check and enquire on the care being given.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Value for Money
Review of
Lalis Direct Care Ltd
from K G (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have had the same carer for our mum for the last 10 days running, this is very important as she has dementia, the carer has been very kind and accepted anything we have asked of her.
She sat down next to my mum so as not to be talking down to her but at the same level.
She sat down next to my mum so as not to be talking down to her but at the same level.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Value for Money
Review of
Lalis Direct Care Ltd
from S S (Cousin of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very grateful to the carer who is doing an excellent job. Previously my cousin did not let the carers do anything other than give him medication. This carer has for example given him a shave, cleared and cleaned the bathroom, changed his bed and cleared his bedroom.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Review of
Lalis Direct Care Ltd
from S F (Daughter of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Been receiving home care for my mom for nearly 2 years. Excellent support from the management.
Our regular carers are very kind, considerate, very experienced, humble and cheerful.
They are on time and listen to my mom’s needs.
My mom is very comfortable with the carers.
Our regular carers are very kind, considerate, very experienced, humble and cheerful.
They are on time and listen to my mom’s needs.
My mom is very comfortable with the carers.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Treated with Dignity
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Value for Money
Review of
Lalis Direct Care Ltd
from D S (Daughter of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lalis Direct Care have been amazing with the care of my mother, they saved her life and we were able to spend an extra 16 weeks with our mother.
My late mother felt very safe with the three carers who looked after her. I have nothing but good things to say about the company and the team of carers.
My late mother felt very safe with the three carers who looked after her. I have nothing but good things to say about the company and the team of carers.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Value for Money
Review of
Lalis Direct Care Ltd
from Carly P (Daughter of Client) published on 13 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can’t explain how amazing this company is, they have definitely become part of the family! The care they provide my mother with is exceptional, they go above and beyond and we are truly thankful for everything that they have done for us. My mum adores all of the girls just like her own! I would highly
recommend them to anyone who like me was worried about getting the extra support! The girls are amazing! 10/10 from us.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Value for Money
Review of
Lalis Direct Care Ltd
from Rosemarie T (Next of Kin) published on 13 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to say a massive thank you to one member of staff who catered for my husband. It was only a short while, but the care and attention were given to the utmost importance of the job.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Treated with Dignity
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Value for Money
Review of
Lalis Direct Care Ltd
from P R (Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband and I have been supported by the ladies at Lallies Support Carers since 16th May this year. I have found them to be an exceptional team. They were all very caring and gentle with him in his last stages of oesophageal cancer. I was truly amazed at the love and sympathy that they showed throughout
- for someone whom they had never met before. There were times when they chatted to my husband and had a little joke together which was lovely to see.
They took a lot of the physical caring off my shoulders giving me more time to have a rest, which helped me to carry on. They gave me good advice when they thought I should phone somebody and had a lot of practical knowledge and experience which I found I could rely on. They were very supportive to me as well as my husband.
I cannot speak too highly of these ladies. I will always be grateful to them and never forget them.
They took a lot of the physical caring off my shoulders giving me more time to have a rest, which helped me to carry on. They gave me good advice when they thought I should phone somebody and had a lot of practical knowledge and experience which I found I could rely on. They were very supportive to me as well as my husband.
I cannot speak too highly of these ladies. I will always be grateful to them and never forget them.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Value for Money
Review of
Lalis Direct Care Ltd
from Caroline C (Daughter of Client) published on 26 June 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carer that comes is brilliant with my dad, always kind, compassionate and very patient with him. It puts our mind at ease knowing he is looked after well. Very good communication from the carer if there are any potential issues - thank you for your help and support.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Treated with Dignity
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Value for Money
Review of
Lalis Direct Care Ltd
from Marie K (Daughter of Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The team of carers are very kind and caring and treats my mother with respect at all times. They understand her emotional needs and are able to adapt to encourage and support her needs, especially if she is having a particularly bad day.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Treated with Dignity
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Value for Money
Review of
Lalis Direct Care Ltd
from Jean B (Sister of Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since having care from January 2020, my brother's health and wellbeing have greatly improved. His carers are lovely ladies who really care about him. It puts my mind at ease knowing he is happy and looked after so well.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Treated with Dignity
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Value for Money
Review of
Lalis Direct Care Ltd
from Ruqiya F (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers who come to look after my dad are wonderful. Always kind, patient, smiling, and very compassionate. My dad always looks forward to their visits, it lightens his day. They are always willing to do extra work. Very professional. Their work means a lot to him. The office staff have always kept
us informed and completed regular reviews of his needs.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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Frequently Asked Questions about Lalis Direct Care Ltd
How many Agencies does Lalis Direct Care Ltd own?
Lalis Direct Care Ltd own 2 Agencies.
Which Lalis Direct Care Ltd Agencies have the highest review score?
Lalis Direct Care Ltd & Lalis Direct Care Hillingdon has the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lalis Direct Care Ltd to verify any information. View our terms and conditions. Lalis Direct Care Ltd has a Basic Service – more info.