Lalis Direct Care Ltd

84 Uxbridge Road, London W13 8RA
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9.5 19 Reviews
  • Lalis Direct Care Ltd, London
Lalis Direct Care Ltd is a domiciliary care agency which provides a high standard of care for older people and those with mental and physical disabilities, enabling individuals to remain living in their own homes and within their community.

Services are designed around the needs of the service users and, with a multilingual team, various preferences and needs can be met.

Lalis Direct Care is there for you, to provide services at your door, hand in hand, to make life that bit easier.
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving
  • Laundry Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact Lalis Direct Care for further information.

Good to Know

Person in charge

  • Sado Ali Mursal (Manager)

Lalis Direct Care Ltd Reviews (19)

9.5

Lalis Direct Care Ltd has a Review Score of 9.5 (9.522) out of 10, based on 12 reviews in the last 2 years.
Over all time Lalis Direct Care Ltd has 19 reviews.

Overall Experience
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Date Published
  • 19
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Reviewer Connection to Lalis Direct Care Ltd
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Total of 19, showing 1-19
Review from P N (Wife of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lalis has provided care for my husband, Peter, since he came home after three months in hospital in August . The carers are knowledgeable, efficient, patient and understanding. Whenever we have an appointment or emergency they are always available to give advice and prepare us for what will happen
next. They give the whole family support, not just the client
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

The Lalis Direct Care team are delighted to read about your experience with us, thank you so much for taking the time to leave such a positive review! Our carers are very proud to provide services to support your much respected family, as always.

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Review from Robert B (Son-in-law of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ongoing care that my mother in law receives is 10/10. The girls are amazing, caring and very supportive. The care received is perfect and my mother in law is very happy, and so are we as a family. I would highly recommend lalis to anyone.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for your kindness towards the Lalis Direct Care team, taking the time to leave such a positive and encouraging review! We are truly grateful to receive feedback in respect of your family's overall experience. The carers are delighted to continue to provide support services and really look forward to seeing your mother-in-law each time they visit.

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Review from Surinder R (Son of Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unbelievably poor service from this provider. Previously numerous calls made which were all promised to be returned, but nothing was.
Yesterday my mother was taken to hospital because she had not taken her medicines for two days and as far as we can see no comments were made on the daily sheet that
the carer should complete to evidence they've been there. Nothing. Message sent to out of hours mobile service expecting a call but nothing so I called. They thanked me for the call and the so-called team leader had absolutely no idea. At the time of writing this two hours since I spoke to them and they promised to call back but again and nothing.
Previously, I asked the owner to give me a call but nothing so you can see where I'm going with this. I'm not sure this is a good company to care for people who need it and I will happily put a good message on here if things change.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Hi, we are restricted by a word limit - As to medication the council issued care plan states "None: Care worker is not involved in medication support. Customer is independent in taking their own medication." As to monitoring the care calls were logged on the ECM system. As to communication the same carers attended twice a day as scheduled and there was apt communication. Your call was answered. Enquiries are dealt with in order of priority and, for non-emergencies, still the aim is to do so as soon as possible within 24 hours. Your parent's care only started on 05/04/25 following your request to the council for a change from your previous care provider. The regular carers built a good relationship with your parent and it is regrettable that you have separately attempted to portray our staff and company in a negative light some 3 weeks later, by writing on a public website as opposed to, at the very least, first writing an email to us for efficient resolution of any perceived issues.

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Review from Connor C (Son of Client) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Leaving a positive review for this company, in particular for the work of two members of staff. They provide great regular care for my father, and they go out of their way to truly understand what is best for him. They always ensure that he has taken all his medication and are pro-active in their approach
(making sure that he does not run out of his medicine/ letting me know if he is running low). They treat my father like their family and my dad very much enjoys their company. Thank you again for all your hard work.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for taking the time to leave such a special and positive review for Lalis Direct Care, particularly with respect to our carers! It is a pleasure for our team who look forward to visiting your much respected father each time and we are all proud to provide services to support your truly valued family.

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Review from P J (Wife of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We think that the lads who work Monday to Thursday are good because they work as a team. The teams on Friday, Saturday and Sunday are good too. We would like to keep all of them, please. The care package that we have in place works well for us.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

We are so pleased to read your kind and positive review, which means so much to all of the Lalis Direct Care team, especially the carers. Thank you so much for taking the time to leave your review of Lalis Direct Care!

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Review from Ravi S (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our team of carers provided by Lalis are excellent, we couldn't ask for a better group. They've worked with us to make my father's care as smooth as possible and they often go above and beyond the call of duty. Special mention to five particular members of staff, all of whom are like family now. Would
also like to thank the manager, who has been exceptional in helping to organize her team.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

The Lalis Direct Care team are sincerely grateful and delighted to read your review, especially our carers who are always proud to provide services to support your much respected family. Thank you!

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Review from Ricky S (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Lalis are very good and treat my dad as their own family member with care and respect, work from the heart and also are hardworking. Giving the best care for my dad during his day-to-day needs. We couldn't ask for more.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for taking the time to leave such a positive review for Lalis Direct Care! We are so pleased to read about your experience and are proud to provide services to support your family with much respect, as always.

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Review from S L (Daughter of Client) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been allocated the same two carers for a while now which is good as it is absolutely necessary when looking after a 101-year-old to ensure caregivers are aware of the individual needs, continuity of care and allows rapport-building.
Caring and punctual carers - both listen to and are aware of
client likes and needs.
A special thank you to the carer who has been caring for my mother from when discharged from the hospital to now.
The admin staff also have been in contact to check and enquire on the care being given.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

We truly appreciate you taking the time to leave such a great review for Lalis Direct Care! It is sincerely a pleasure for our team to support your mother, who they respect very much. Thank you again for sharing your experience with us.

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Review from K G (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have had the same carer for our mum for the last 10 days running, this is very important as she has dementia, the carer has been very kind and accepted anything we have asked of her.
She sat down next to my mum so as not to be talking down to her but at the same level.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for taking the time to leave an early review. We are especially delighted to see you are happy with our care staff and the considerations employed as part of our care services.

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Review from S S (Cousin of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful to the carer who is doing an excellent job. Previously my cousin did not let the carers do anything other than give him medication. This carer has for example given him a shave, cleared and cleaned the bathroom, changed his bed and cleared his bedroom.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for taking the time to write about your family's experience with Lalis Direct Care! The Lalis Direct Care team are always wholehheartedly happy to see positive progress, and are truly proud to achieve this together with your much respected cousin.

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Review from S F (Daughter of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been receiving home care for my mom for nearly 2 years. Excellent support from the management.
Our regular carers are very kind, considerate, very experienced, humble and cheerful.
They are on time and listen to my mom’s needs.
My mom is very comfortable with the carers.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

The Lalis Direct Care team are delighted to read about your experience and the carers are always proud to provide services to support your valued family. Thank you so much for taking the time to leave your review of Lalis Direct Care!

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Review from D S (Daughter of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lalis Direct Care have been amazing with the care of my mother, they saved her life and we were able to spend an extra 16 weeks with our mother.
My late mother felt very safe with the three carers who looked after her. I have nothing but good things to say about the company and the team of carers.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much, we truly appreciate you taking the time to write about your family's touching experience with Lalis Direct Care. Our team of carers remember your mother affectionately and we all wish you the best health and happiness.

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Review from Carly P (Daughter of Client) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t explain how amazing this company is, they have definitely become part of the family! The care they provide my mother with is exceptional, they go above and beyond and we are truly thankful for everything that they have done for us. My mum adores all of the girls just like her own! I would highly
recommend them to anyone who like me was worried about getting the extra support! The girls are amazing! 10/10 from us.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for taking the time to leave such a great review for Lalis Direct Care - we are so happy to hear about your family's experience! It is all sincerely a pleasure for our team who similarly treasure your mother and look forward to visiting her each time. Thank you again for your kind words.

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Review from Rosemarie T (Next of Kin) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to one member of staff who catered for my husband. It was only a short while, but the care and attention were given to the utmost importance of the job.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Dear Rosemarie, we really appreciate you taking the time to leave your kind review. Our carers remember your family fondly, and we all wish you the best of health and happiness.

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Review from P R (Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have been supported by the ladies at Lallies Support Carers since 16th May this year. I have found them to be an exceptional team. They were all very caring and gentle with him in his last stages of oesophageal cancer. I was truly amazed at the love and sympathy that they showed throughout
- for someone whom they had never met before. There were times when they chatted to my husband and had a little joke together which was lovely to see.
They took a lot of the physical caring off my shoulders giving me more time to have a rest, which helped me to carry on. They gave me good advice when they thought I should phone somebody and had a lot of practical knowledge and experience which I found I could rely on. They were very supportive to me as well as my husband.
I cannot speak too highly of these ladies. I will always be grateful to them and never forget them.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Our carers, who genuinely look forward to seeing your delightful family each time, will always hold such precious lovely memories. We really do appreciate you taking the time to leave your truly heartwarming review of the Lalis Direct Care team here. Your words mean the world to us.


We wish you and your family the best of health and happiness!

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Review from Caroline C (Daughter of Client) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer that comes is brilliant with my dad, always kind, compassionate and very patient with him. It puts our mind at ease knowing he is looked after well. Very good communication from the carer if there are any potential issues - thank you for your help and support.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

We are delighted to read about your experience with Lalis Direct Care, in particular the carer who is proud to assist your family as much as possible.
Thank you so much for taking the time to share your comments!

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Review from Marie K (Daughter of Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team of carers are very kind and caring and treats my mother with respect at all times. They understand her emotional needs and are able to adapt to encourage and support her needs, especially if she is having a particularly bad day.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Dear Marie, we appreciate you taking the time to leave such a great review for Lalis Direct Care!
It is a pleasure for our team to support your mother, who they respect very much and look forward to seeing.
Thank you for sharing your experience with us.

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Review from Jean B (Sister of Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since having care from January 2020, my brother's health and wellbeing have greatly improved. His carers are lovely ladies who really care about him. It puts my mind at ease knowing he is happy and looked after so well.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for taking the time to leave such a positive review for Lalis Direct Care!
The Lalis Direct Care team are so happy to read about your experience and are proud to provide services to support your lovely family, as always.

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Review from Ruqiya F (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who come to look after my dad are wonderful. Always kind, patient, smiling, and very compassionate. My dad always looks forward to their visits, it lightens his day. They are always willing to do extra work. Very professional. Their work means a lot to him. The office staff have always kept
us informed and completed regular reviews of his needs.
Reply from Sado Mursal, Manager at Lalis Direct Care Ltd

Thank you so much for taking the time to leave such a lovely review for Lalis Direct Care!
We are so pleased to read your kind and positive comments which mean so much to us as a team.
We are always delighted to provide services to support your family, who we respect and value very much.

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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Lalis Direct Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.522 for Lalis Direct Care Ltd is calculated as follows: ( (56 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 69 Ratings = 4.522
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lalis Direct Care Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Lalis Direct Care Ltd

What Type of Services does Lalis Direct Care Ltd offer?

Lalis Direct Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lalis Direct Care Ltd to verify any information. View our terms and conditions. Lalis Direct Care Ltd has an Enhanced Service - more info.