Home Care Provider Owned by Pathways of Hope Ltd in West Sussex
8.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Sussex for Pathways of Hope Ltd are showing below.
View the details of all 2 locations (with 16 reviews) owned by Pathways of Hope Ltd
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Pathways of Hope Ltd Locations in West Sussex (1)
Pathways of Hope
8.7
14 reviews
Suite 2 and 3 Victoria Court, St Pancras, Chichester PO19 7GD
"On behalf of the resident's children, we are more than happy with Mum's care. Mum does have a special bond with a few carers but overall we…" Read all 14 reviews
At Pathways of Hope, care is centred on kindness, respect, and trust. Every individual is unique, and support is tailored to meet personal needs in a way that feels natural and reassuring. Services range from help with daily routines and medication… Read more about Pathways of Hope
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £22 / hour
- Live-in Care from £1,200 / week
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Pathways of Hope Ltd Reviews in West Sussex (14)
8.5
Pathways of Hope Ltd has a Group Review Score of 8.5 (8.536) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pathways of Hope Ltd must have a Review Score.
Review of
Pathways of Hope
from B H (Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I am satisfied.
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Value for Money
Review of
Pathways of Hope
from Lisa P (Daughter of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On behalf of the resident's children, we are more than happy with Mum's care. Mum does have a special bond with a few carers but overall we feel that Mum receives great care and attention.
Reply from Hilda Chehore, Director at Pathways of Hope
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Review of
Pathways of Hope
from M D (Husband of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care support has been very good indeed, the carers are friendly and cheerful, but don't seem too trusted in their duties by the management. They do long hours unlike the management but are not treated fairly in my opinion. When the management turns up on a spot check the carers should enter the
client's home together, but if they turn up unexpectedly on their own before or after the carers should knock the door before entering and introduce themselves. Unlike a recent occasion when they entered my home without knocking and not introducing themselves until prompted.
Reply from Hilda Chehore, Director at Pathways of Hope
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Value for Money
Review of
Pathways of Hope
from A P (Wife of Client) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers are kind, caring and helpful but as they travel by bus, they don't have enough time allotted between clients. As a result, it is difficult for them not to be late. They sometimes have to walk long distances on foot as the buses are not reliable. They sometimes have no travelling time included
in their timetable. That is one appointment at 15 to 15.30 then one at 15.30! Miles away.
Reply from Hilda Chehore, Director at Pathways of Hope
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Value for Money
Review of
Pathways of Hope
from M C (Client) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found the carers very helpful and kind at all times. They respect me and we get on well, having a laugh and chat at times. If I have any problems I ring the office and they advise me on what to do. They cook my dinners for me and clear up afterwards and don't leave until they have checked that
I have everything I want until they're back later. I have them 4 times daily. Very satisfied.
Reply from Hilda Chehore, Director at Pathways of Hope
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Review of
Pathways of Hope
from Jenny W (Daughter of Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Don't always listen to requests/needs. Mostly left body all uncovered during wash (no dignity). Don't understand food requests due to language barriers. Time restraints not long enough for meals or care before rushing off. Front left open and insecure on numerous occasions - safeguarding risk. When
medications change carers don't believe patient, even though she doesn't have dementia. She's to be involved and listened to in all matters.
Reply from Hilda Chehore, Director/Registered Manager at Pathways of Hope
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Review of
Pathways of Hope
from V B (Husband of Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are our friends.
Reply from Hilda Chehore, Director at Pathways of Hope
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Review of
Pathways of Hope
from J B (Client) published on 28 February 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff/carers are very nice, they make me feel at ease in all aspects of my care needs, it’s a pity that they can’t carry out basic first aid duties.
The office staff are nice too and most are carers themselves, they need to get problems solved quickly like cars, rotas, i.e. if a client asks for
The office staff are nice too and most are carers themselves, they need to get problems solved quickly like cars, rotas, i.e. if a client asks for
a time for the care team to start, they don’t want to start 15 minutes or longer, in some cases up to 4 hours, with sorry we are late, they might need changing or medication.
Reply from Hilda Chehore, Director at Pathways of Hope
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Review of
Pathways of Hope
from Jayne S (Daughter of Client) published on 26 December 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers that look after my mum are just lovely. It gives me great peace of mind knowing that they are going in to see to her needs and have a chat when I'm not able to. They are always happy and cheerful, and my mum looks forward to them coming in. Thank you!
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Review of
Pathways of Hope
from D L (Client) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have received excellent service from all. Carers are kind and efficient.
Reply from Hilda Chehore, Director at Pathways of Hope
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Review of
Pathways of Hope
from Barbara G (Client) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers are very polite even when dealing with me ob a grumpy day. Since moving to Hampshire, my care has improved and I am well looked after. Professional teams have made sure I have all the right equipment in place to help me in and out od bed and I now can stay in bed the whole night whereas before,
I slept most nights in my recliner chair. I feel so grateful for the care I receive that enables me to live at home with my family. Lif is good at 90 years old!
Reply from Hilda Chehore, Director at Pathways of Hope
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Review of
Pathways of Hope
from Thandi G (Client) published on 23 December 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Professional care with a smile and tender touch. Knowledgeable hoist management and put me at ease.
I look forward to making them part of my care team.
Neat appearance and good uniform all add to a team that work in harmony with the client.
I look forward to making them part of my care team.
Neat appearance and good uniform all add to a team that work in harmony with the client.
Reply from Hilda Chehore, Director at Pathways of Hope
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Review of
Pathways of Hope
from I R (Son of Client) published on 7 December 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father had carers in three times a day to attend to him. They were friendly staff and worked quickly. One issue we did have was sometime they would be delayed getting there, especially in the morning but this would be due to other clients overrunning. I can confirm this as when my father need additional
time they willingly spent it with him, this would have therefore had a knock-on affect with later clients.
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Review of
Pathways of Hope
from Craig W (Son of Client) published on 21 October 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Absolutely useless. Untrained staff who couldn't wait to leave to get to the next job. I don't blame the staff but they did not understand the basics of home care and were consistently late. Another example of companies cashing in on the home care sector with cheap, poorly trained labour.
Reply from Hilda Chehore, Director at Pathways of Hope
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Awards / Recognitions (0)
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