from T C (Daughter of Client) published on 29 August 2024
Submitted via Website • Report
Overall Experience1.0 out of 5
Nasya was appointed for 4 visits one day a week for respite starting at 10:30 am with roughly 3 hours between visits. First 2 weeks I stayed to ensure both my mother and the carers were confident with one another (my mother is a hoist transfer patient). We were happy with the care provided. On the third
week, I spoke to them to check it would be a carer who had previously visited. They confirmed this so I went to visit family, a 3-hour drive. I received a call at 10:30 am to say they were running late. I said that was fine, wrongly assuming they may be another half hour. Fortunately, I had given mum her breakfast, her medication and she had been washed and toileted before I left. I arrived at my destination at 1:30 pm to find no carers had attended. I called them and insisted someone go immediately. They turned up at 2:45 pm, and then did not return again until 8:15 pm. Sending carers who had not been to mum before, struggled to use a hoist and said they had never used a bed pan. Never again!
Reply from Heidi Msipa, Manager at Nasya Health
Thank you for your detailed feedback. We're glad to hear that you were initially satisfied with the care provided by Nasya and that your mother was comfortable with the carers during the first two…read more
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