Nasya Health

103 Main Street, Hensingham, Whitehaven CA28 8QD
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2.0 1 Review
  • Nasya Health, Whitehaven
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Younger Adult Care (18-65)

Good to Know

Group/Owner

Person in charge

  • Heidi Msipa (Manager)
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Nasya Health Reviews (1)

2.0

Nasya Health has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Nasya Health has 1 review.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 1
Date Published
  • 1
  • 0
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  • 1
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Reviewer Connection to Nasya Health
  • 1
Total of 1, showing 1-1
Review from T C (Daughter of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Nasya was appointed for 4 visits one day a week for respite starting at 10:30 am with roughly 3 hours between visits. First 2 weeks I stayed to ensure both my mother and the carers were confident with one another (my mother is a hoist transfer patient). We were happy with the care provided. On the third
week, I spoke to them to check it would be a carer who had previously visited. They confirmed this so I went to visit family, a 3-hour drive. I received a call at 10:30 am to say they were running late. I said that was fine, wrongly assuming they may be another half hour. Fortunately, I had given mum her breakfast, her medication and she had been washed and toileted before I left. I arrived at my destination at 1:30 pm to find no carers had attended. I called them and insisted someone go immediately. They turned up at 2:45 pm, and then did not return again until 8:15 pm. Sending carers who had not been to mum before, struggled to use a hoist and said they had never used a bed pan. Never again!
Reply from Heidi Msipa, Manager at Nasya Health

Thank you for your detailed feedback. We're glad to hear that you were initially satisfied with the care provided by Nasya and that your mother was comfortable with the carers during the first two weeks. We understand how important it is for you to feel confident in the care your mother receives, especially given her specific needs. We apologise for the issues you experienced on the third week. The delay and the unfamiliarity of the carers with your mother's care routine were frustrating and concerning. Your experience highlights the importance of consistent and timely service, and we will use this feedback to improve our scheduling and training processes. We appreciate your trust in our service and are committed to making necessary improvements to prevent such situations in the future. Thank you again for bringing this to our attention, and please feel free to reach out directly if you have any further concerns.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 2.0 (2.000)

Overview of Review Score

The Review Score of 2.0 (2.000) out of 10 for Nasya Health is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.000 for Nasya Health is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 5 Ratings = 2
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nasya Health is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Nasya Health

What Type of Services does Nasya Health offer?

Nasya Health offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nasya Health to verify any information. View our terms and conditions. Nasya Health has an Basic Service - more info.