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Home Care Provider Owned by Nasya Health in Cumbria

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  • Home Care Provider Owned by Nasya Health in Cumbria

Only the locations & reviews in Cumbria for Nasya Health are showing below.

View the details of all 2 locations (with 1 reviews) owned by Nasya Health

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Nasya Health Locations in Cumbria (1)

1 Home Care Provider owned by Nasya Health in Cumbria
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Nasya Health Reviews in Cumbria (1)

Reviews posted for members of Nasya Health

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Nasya Health

from T C (Daughter of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Nasya was appointed for 4 visits one day a week for respite starting at 10:30 am with roughly 3 hours between visits. First 2 weeks I stayed to ensure both my mother and the carers were confident with one another (my mother is a hoist transfer patient). We were happy with the care provided. On the third
week, I spoke to them to check it would be a carer who had previously visited. They confirmed this so I went to visit family, a 3-hour drive. I received a call at 10:30 am to say they were running late. I said that was fine, wrongly assuming they may be another half hour. Fortunately, I had given mum her breakfast, her medication and she had been washed and toileted before I left. I arrived at my destination at 1:30 pm to find no carers had attended. I called them and insisted someone go immediately. They turned up at 2:45 pm, and then did not return again until 8:15 pm. Sending carers who had not been to mum before, struggled to use a hoist and said they had never used a bed pan. Never again!
Reply from Heidi Msipa, Manager at Nasya HealthThank you for your detailed feedback. We're glad to hear that you were initially satisfied with the care provided by Nasya and that your mother was comfortable with the carers during the first two weeks. We understand how important it is for you to feel confident in the care your mother receives, especially given her specific needs. We apologise for the issues you experienced on the third week. The delay and the unfamiliarity of the carers with your mother's care routine were frustrating and concerning. Your experience highlights the importance of consistent and timely service, and we will use this feedback to improve our scheduling and training processes. We appreciate your trust in our service and are committed to making necessary improvements to prevent such situations in the future. Thank you again for bringing this to our attention, and please feel free to reach out directly if you have any further concerns.
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