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Merit Care Ltd Locations (2)
Merit Care Cheltenham
1.0
3 reviews
1st Floor, Unit 15A, Alstone Business Centre, Alstone Lane, Cheltenham GL51 8HF
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Merit Care - Wiltshire
56 Pure Offices, Kembray Park, Swindon SN2 8BW
- Care Provided
- Dementia
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Merit Care Ltd Reviews (3)
Reviews posted for members of Merit Care Ltd
Review of
Merit Care Cheltenham
from N P (Daughter of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Carer did not provide the care that was required.
He did not give my father a shower or even talk to him to convince him to have a shower. Did not show care or friendliness.
Instead he called a random boiler engineer who took £90 in cash from my mother and the boiler engineer said, the boiler will
He did not give my father a shower or even talk to him to convince him to have a shower. Did not show care or friendliness.
Instead he called a random boiler engineer who took £90 in cash from my mother and the boiler engineer said, the boiler will
break down again and call me again.
The carer job is to provide care to my dad, but instead he put my vulnerable 80 year old parents who's first language is not English at risk.
Since February 2025, they will not respond to my emails.
The carer job is to provide care to my dad, but instead he put my vulnerable 80 year old parents who's first language is not English at risk.
Since February 2025, they will not respond to my emails.
Reply from Merit Care Ltd, Quality Assurance Officer at Merit Care CheltenhamThis review is not correct and very misleading. Our carers only attended to this gentleman once which was on our first visit, on our arrival at the property, there was no heating in the house and it was very cold. There was no hot water either, as a result the gentleman declined to have a wash due to the cold home environment which was understandable. The carer tried to contact the next of kin but unfortunately they did not respond to the calls. The gentleman then asked the carer to help him by calling someone who could help which the carer did. The carer acted on the gentleman's best interest. The daughter then phoned the office complaining as to why an engineer had been called when they had cover and she wanted a full refund from the company, She was advised that attempts had been made to contact her 1st without success, she then advised us not to send anyone who was African/Caribbean and we advised her that we would not tolerate it. The emails were responded to.
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Value for Money
Review of
Merit Care Cheltenham
from Aileen R (Client) published on 20 July 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We find the carers from Merit Care very good and have no hesitation in recommending them.
They are always cheerful, kind and caring. They are most efficient at washing, changing and physically taking care of my husband who is now bed-bound, doubly incontinent and suffers with various health problems
They are always cheerful, kind and caring. They are most efficient at washing, changing and physically taking care of my husband who is now bed-bound, doubly incontinent and suffers with various health problems
- needing very careful moving and handling.
They have a way of making him feel special and usually lift his spirits, bringing a smile (or a laugh), to his face.
They have a way of making him feel special and usually lift his spirits, bringing a smile (or a laugh), to his face.
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Value for Money
Review of
Merit Care Cheltenham
from Louise L (Client) published on 20 July 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Merit Care are caring, helpful and encouraging people to keep their independence, no matter how small. They treat me with respect and if there is a problem you can talk to them. If its solvable it gets solved and if not the will work with a client to get it solved.
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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Frequently Asked Questions about Merit Care Ltd
How many Agencies does Merit Care Ltd own?
Merit Care Ltd own 2 Agencies.
Which Merit Care Ltd Agencies have the highest review score?
Merit Care Cheltenham & Merit Care - Wiltshire has the highest review score.
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