What Type of Services does Merit Care Cheltenham offer?

Merit Care Cheltenham offers Home Care.

How many Carers does Merit Care Cheltenham employ?

Merit Care Cheltenham employs 66 carers.

Merit Care Cheltenham, 1st Floor, Unit 15A, Alstone Business Centre, Alstone Lane, Cheltenham, Gloucestershire GL51 8HF

Merit Care Cheltenham

1st Floor, Unit 15A, Alstone Business Centre, Alstone Lane, Cheltenham GL51 8HF

1.0 3 Reviews

Care Provided by Merit Care Cheltenham

Types of Home Care

Visiting Care
Live-in Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment

Funding & Fees

Our fees are subject to a full assessment.
Prices depends with individual needs.
Dom care services are charged hourly.
24 Hour live in care services are charged weekly.

Contact Merit Care Cheltenham to get a personalised quote.

Review from N P (Daughter of Client) published on 4 November 2025 Submitted via Website • Report

Overall Experience

Carer did not provide the care that was required.
He did not give my father a shower or even talk to him to convince him to have a shower. Did not show care or friendliness.
Instead he called a random boiler engineer who took £90 in cash from my mother and the boiler engineer said, the boiler will

break down again and call me again.
The carer job is to provide care to my dad, but instead he put my vulnerable 80 year old parents who's first language is not English at risk.
Since February 2025, they will not respond to my emails.

Reply from Merit Care Ltd, Quality Assurance Officer at Merit Care CheltenhamThis review is not correct and very misleading. Our carers only attended to this gentleman once which was on our first visit, on our arrival at the property, there was no heating in the house and it was very cold. There was no hot water either, as a result the gentleman declined to have a wash due to the cold home environment which was understandable. The carer tried to contact the next of kin but unfortunately they did not respond to the calls. The gentleman then asked the carer to help him by calling someone who could help which the carer did. The carer acted on the gentleman's best interest. The daughter then phoned the office complaining as to why an engineer had been called when they had cover and she wanted a full refund from the company, She was advised that attempts had been made to contact her 1st without success, she then advised us not to send anyone who was African/Caribbean and we advised her that we would not tolerate it. The emails were responded to.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Aileen R (Client) published on 20 July 2021 Submitted via Website • Report

Overall Experience

We find the carers from Merit Care very good and have no hesitation in recommending them.
They are always cheerful, kind and caring. They are most efficient at washing, changing and physically taking care of my husband who is now bed-bound, doubly incontinent and suffers with various health problems

- needing very careful moving and handling.
They have a way of making him feel special and usually lift his spirits, bringing a smile (or a laugh), to his face.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Louise L (Client) published on 20 July 2021 Submitted via Website • Report

Overall Experience

Merit Care are caring, helpful and encouraging people to keep their independence, no matter how small. They treat me with respect and if there is a problem you can talk to them. If its solvable it gets solved and if not the will work with a client to get it solved.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Merit Care Cheltenham Reviews (3)

1.0

Merit Care Cheltenham has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Merit Care Cheltenham has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Merit Care Cheltenham is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Merit Care Cheltenham is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for Merit Care Cheltenham is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.