1st Floor, Unit 15A, Alstone Business Centre, Alstone Lane, Cheltenham GL51 8HF
Care Provided
- Live-in Care
- Dementia
- Visiting Care
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Home Care Providers Owned by Merit Care Ltd in Gloucestershire
Home Care Providers Owned by Merit Care Ltd
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Merit Care Ltd Locations in Gloucestershire (1)
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Merit Care Ltd Reviews in Gloucestershire (4)
Reviews posted for members of Merit Care Ltd.
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Review of Merit Care Cheltenham from S L (Daughter of Client) published on 18 May 2026 Submitted via Website•
Overall Experience
My father was looked after by three lovely carers - continuity is the best for older people. They all carried out their duties over and above and were respectful at all times. Nothing was too much for either of them - I had actually written a check sheet for them - there was no need they did everything without me suggesting it! Experience was the subtle difference as they knew what they should be doing for safety, health reasons and also for Dad for his personal being eg. talking to him on arrival (even though he was so hard of hearing) asking about his day etc. The last duty call that was made was carried out amazingly and with such compassion - he could have done no more. If you are looking for a Care Home I would recommend them. Thanks given to all staff.
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Review of Merit Care Cheltenham from N P (Daughter of Client) published on 4 November 2025 Submitted via Website•
Overall Experience
Carer did not provide the care that was required.
He did not give my father a shower or even talk to him to convince him to have a shower. Did not show care or friendliness.
Instead he called a random boiler engineer who took £90 in cash from my mother and the boiler engineer said, the boiler will break down again and call me again.
The carer job is to provide care to my dad, but instead he put my vulnerable 80 year old parents who's first language is not English at risk.
He did not give my father a shower or even talk to him to convince him to have a shower. Did not show care or friendliness.
Instead he called a random boiler engineer who took £90 in cash from my mother and the boiler engineer said, the boiler will break down again and call me again.
The carer job is to provide care to my dad, but instead he put my vulnerable 80 year old parents who's first language is not English at risk.
Since February 2025, they will not respond to my emails.
↩Reply from Merit Care Ltd, Quality Assurance Officer at Merit Care Cheltenham
This review is not correct and very misleading. Our carers only attended to this gentleman once which was on our first visit, on our arrival at the property, there was no heating in the house and it was very cold. There was no hot water either, as a result the gentleman declined to have a wash due...
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Review of Merit Care Cheltenham from Aileen R (Client / Service User) published on 20 July 2021 Submitted via Website•
Overall Experience
We find the carers from Merit Care very good and have no hesitation in recommending them.
They are always cheerful, kind and caring. They are most efficient at washing, changing and physically taking care of my husband who is now bed-bound, doubly incontinent and suffers with various health problems - needing very careful moving and handling.
They are always cheerful, kind and caring. They are most efficient at washing, changing and physically taking care of my husband who is now bed-bound, doubly incontinent and suffers with various health problems - needing very careful moving and handling.
They have a way of making him feel special and usually lift his spirits, bringing a smile (or a laugh), to his face.
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Review of Merit Care Cheltenham from Louise L (Client / Service User) published on 20 July 2021 Submitted via Website•
Overall Experience
Merit Care are caring, helpful and encouraging people to keep their independence, no matter how small. They treat me with respect and if there is a problem you can talk to them. If its solvable it gets solved and if not the will work with a client to get it solved.
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Treated with Dignity
Value for Money
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