Home Care Provider Owned by Temple Mead Care Ltd in West Midlands
Only the locations & reviews in West Midlands for Temple Mead Care Ltd are showing below.
View the details of all 2 locations (with 5 reviews) owned by Temple Mead Care Ltd
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Temple Mead Care Ltd Locations in West Midlands (1)
Elite Care 24/7 Birmingham
5 reviews
Suite 4, 156 Hockley Hill, Birmingham B18 5AN
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Temple Mead Care Ltd Reviews in West Midlands (5)
Reviews posted for members of Temple Mead Care Ltd
Review of
Elite Care 24/7 Birmingham
from Penelope D (Partner of Client) published on 11 October 2019 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Consistently bad service, the carers are lovely and a credit to the company, but are regularly sent alone when 2 carers are required. Carers are expected to make journeys between service users homes to totally unrealistic times frames. Management is very poor and it is often difficult to contact them.
Despite a formal complaint being made in writing, no response has been received, not even an acknowledgement and the complaint handler does not return telephone calls. The only reason to remain a service user of this company is the dedication of the care staff. I will be making a referral to the Care Quality Commission and Social Services.
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Value for Money
Review of
Elite Care 24/7 Birmingham
from James (Partner of Client) published on 7 August 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my other half's health has declined, he requires hoisting with 2 care staff. We can't praise the staff enough for all the help and support they have given him and ensuring he remains independent and active. There were a few teething issues at first but once we had spoken to the office it was all
resolved immediately.
If a carer is running late they will ring us to inform us and the other carer will just get on with preparing stuff and other things they can do alone until the other staff arrives. If my other half doesn't require hoisting and the carer is running late, I'll tell the other carer to let them know they don't need to come as they can do other jobs alone without hoisting. We understand that the bus services are not reliable but the care staff always keep us updated. I can't fault this company at all. Highly recommend.
If a carer is running late they will ring us to inform us and the other carer will just get on with preparing stuff and other things they can do alone until the other staff arrives. If my other half doesn't require hoisting and the carer is running late, I'll tell the other carer to let them know they don't need to come as they can do other jobs alone without hoisting. We understand that the bus services are not reliable but the care staff always keep us updated. I can't fault this company at all. Highly recommend.
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Review of
Elite Care 24/7 Birmingham
from Aaran (Grandson of Client) published on 7 August 2018 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Consistently bad service, the carers are lovely but are regularly sent alone when 2 carers are required. Carers are expected to make a 30-minute drive in less than 10 minutes. Management is very poor and is often arrogant and rude when contacted.
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Review of
Elite Care 24/7 Birmingham
from Michelle T (Relative of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care company, looked after my grandparents. They had a great team of carers which looked after my grandparents with dignity and respect.
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Review of
Elite Care 24/7 Birmingham
from Sally S (Daughter of Client) published on 3 June 2016 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers were excellent, treated my dad with dignity and respect. Never used a home care company before and wasn't too keen on the idea in the beginning but Temple Mead Care has changed my opinion of care at home. Thanks again
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