Home Care Provider Owned by MK Worldwide Ltd in Hertfordshire
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MK Worldwide Ltd Locations in Hertfordshire (1)
Lead Care
9.8
45 reviews
Unit 10 A, B, Knowl Piece Business Centre, Knowl Piece, Hitchin SG4 0TY
"My mother on discharge from hospice care needed to have live-in care in the community. It was a daunting process because you're…" Read all 45 reviews
At Lead Care, they know that home is where the heart is... They know that many people would prefer to receive care at home, rather than facing the uncertainty and upheaval of going into a care home. That’s why they will work with you to uphold the… Read more about Lead Care
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £26 / hour
- Live-in Care from £1,100 / week
Other Home Care Groups you may be interested in:
MK Worldwide Ltd Reviews in Hertfordshire (45)
Reviews posted for members of MK Worldwide Ltd
Review of
Lead Care
from Kevin M (Son of Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother on discharge from hospice care needed to have live-in care in the community.
It was a daunting process because you're effectively letting strangers into your home to care for your vulnerable loved one.
However the process was, smooth, easy and dealt with professionalism at all levels.
The
It was a daunting process because you're effectively letting strangers into your home to care for your vulnerable loved one.
However the process was, smooth, easy and dealt with professionalism at all levels.
The
management team personally overseeing who they can match people to you based on care needs, ensuring we had all the information we needed and even offering to have replacement people come in should the initial person didnt work for any reason.
The level of care from the lady who provided mum care in her final weeks of life was amazing, and she always gave 100% effort no matter the task.
I would highly recommend that if anyone uses this service to write down all personalised care needs as they can match you with the right carer in a hassle free way.
I was blown away by this service and eternally grateful for the care and support they provided my mum when she needed it.
Thank you Lead Care!
The level of care from the lady who provided mum care in her final weeks of life was amazing, and she always gave 100% effort no matter the task.
I would highly recommend that if anyone uses this service to write down all personalised care needs as they can match you with the right carer in a hassle free way.
I was blown away by this service and eternally grateful for the care and support they provided my mum when she needed it.
Thank you Lead Care!
Reply from Marina Katsarova, Director at Lead CareThank you ,Kevin ! We are so grateful for your kind words and appreciate sharing your experience .
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Review of
Lead Care
from Stuart B (Son of Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The live-in care extended to my mother goes beyond help with daily living, into friendships and companionship that ease and enrich her life as she, once very active, tries to cope and come to terms with the infirmities of old age. The understanding and patience of her carers not only help to make her
life comfortable but are invaluable in easing the loss of her much-loved husband. The attention to care and well-being has put my sister and I at ease for we both live elsewhere, unable to make frequent visits. Perhaps it was my mother herself who best expressed the quality of her care when she said, 'I'm happy here'.
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Review of
Lead Care
from Melissa F (Mother of Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very good with my daughter's personal care. She needs staff who will talk to her and make her engage which most do. They are very good when my daughter is unwell, which she has been over the last few months, which has made her depression worse. My daughter would like to know each week
who is coming and she would like a say in who's her main carer.
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Review of
Lead Care
from Simon H (Partner of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have had Lead Care for around three years now.
All I can say is how wonderful the carers we have had over this period are
They are caring - polite- friendly- everything!
The office staff is so professional and excellent a marvelous and friendly company.
The previous carer we had was a lovely
All I can say is how wonderful the carers we have had over this period are
They are caring - polite- friendly- everything!
The office staff is so professional and excellent a marvelous and friendly company.
The previous carer we had was a lovely
girl from Romania.
The current carer we have is a lovely girl from India so pleasant I hardly know she’s here! Gets on with caring and makes my partner so happy.
We are so lucky to have had such caring carers and both are a credit to Lead Care.
The current carer we have is a lovely girl from India so pleasant I hardly know she’s here! Gets on with caring and makes my partner so happy.
We are so lucky to have had such caring carers and both are a credit to Lead Care.
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Review of
Lead Care
from Carol S (Client) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The last few weeks have been very good as I am now having the same carer each visit three times daily, so have been very pleased with the care I receive. I'm always informed of the time of next visit and if having days off, who will be my carer for their time. Overall, very happy with my care.
Reply from Marina Katsarova, Director at Lead CareThank you Carol. We do our best to provide continuity of care. We truly appreciate your kind words.
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Overall Experience
5.0 out of 5
5.0 out of 5
The carers are kind and gentle. They are supportive and ready to help. I get along very well with them. A big thank you to the carers and Lead Care.
Reply from Marina Katsarova, Director at Lead CareThank you for your kind words and for taking the time to share your experience with us. I've passed your kind words on to the team. If you ever need anything extra, please don't hesitate to contact our office - the manager and office staff will be happy to assist.
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Review of
Lead Care
from Christine S (Daughter of Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been extremely happy with the service that Lead Care provided for my dad a few years ago and now for my mum.
The carers are all very friendly, kind and caring to mum. She has regular carers 3 times a day and they arrive at regular times. They are always cheerful and even find the time to have
The carers are all very friendly, kind and caring to mum. She has regular carers 3 times a day and they arrive at regular times. They are always cheerful and even find the time to have
a little chat with her which she loves.
If I need to call the manager to make any changes or discuss anything, she always deals with anything promptly and is always very friendly and extremely helpful. I would definitely recommend Lead Care to anyone.
If I need to call the manager to make any changes or discuss anything, she always deals with anything promptly and is always very friendly and extremely helpful. I would definitely recommend Lead Care to anyone.
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Review of
Lead Care
from Jill T (Daughter of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really happy with the care my dad receives. Always keep me updated with any concerns about my dad's health.
Always treat my dad with the utmost care to make sure he is safe, which helps him to stay in his own home.
Always treat my dad with the utmost care to make sure he is safe, which helps him to stay in his own home.
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Review of
Lead Care
from Jayne C (Daughter of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lead Care is a really good care company, from management to carer they are all very helpful. There has never been a missed visit. As I live 2 hours away it is real peace of mind for me, the app is really good too. I do not have a negative thing to say about Lead Care.
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Review of
Lead Care
from Susan B (Daughter of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care for my mother has always been excellent, but support to both myself and my mother over the last six months has been outstanding since she had a fall resulting in a broken hip. This fall has weakened her considerably, she has poor mobility and requires 24-hour care. The carers are very professional,
polite and caring towards my mother and she looks forward to seeing them every day.
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Review of
Lead Care
from A F (Daughter of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager was very helpful in sorting an invoice out for me also all the staff are very warm caring and helpful to my dad!
Nothing is too much trouble for them even if you change things!
Thank you Lead Care!
Nothing is too much trouble for them even if you change things!
Thank you Lead Care!
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Review of
Lead Care
from B R (Son of Client) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Well-managed care provider, always available if needed. Clients are treated respectfully while providing care and support. The staff arrive as expected taking time to engage with the client and taking a real interest in the client through discussion. Would recommend Lead Care.
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Review of
Lead Care
from Shirley M (Client) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Had very good care given in the past few months.
Kind, very helpful and very grateful.
Kind, very helpful and very grateful.
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Review of
Lead Care
from W M (Client) assisted by family/friend published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lead Care provides a reliable and caring service four times a day. Nothing is too much trouble, and communication between Lead Care and the client and my family is very good. I would not be able to remain in my home without the carers.
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Review of
Lead Care
from J W (Client) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been cared for by Lead Care for over two years and can only speak very well of them. They come four times a day and are always cheerful which makes you feel good. They are always kind in all they do. I couldn't wish for a better care team.
Reply from Marina Katsarova, Director at Lead CareThank you for your review. We are delighted to hear we're doing well!
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Review of
Lead Care
from R K (Friend of Client) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All in order!
Thanks for all your continued service.
Thanks for all your continued service.
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Overall Experience
4.0 out of 5
4.0 out of 5
Very happy with Lead Care. As the name, they are very caring and helpful.
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Review of
Lead Care
from Penny D (Daughter of Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have been very impressed with the care provided by her live-in carer. This has enabled Mum to spend the last few months in her own home surrounded by her home comforts. Since breaking her hip in January, the care she has received has been wonderful.
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Overall Experience
5.0 out of 5
5.0 out of 5
I have been treated well with great care and my dignity is always respected. My care has been delivered and my wishes are always paramount. I could not expect any better care if it was my own family.
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Awards / Recognitions (0)
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