Care Legacy Ltd in North Yorkshire | 2 Home Care Providers

Review of
Care Legacy Lancaster
from Will S (Son of Client) published on 29 January 2026 Submitted via Website • Report

Overall Experience

We cannot say enough good things about this family run company. The care they have shown our mother has been outstanding. The carers treat her with dignity and respect, and they really go the extra mile to make sure she is well looked after. The support we have received as a family, from the whole

team, has been excellent, everyone is very knowledgeable about working with other care providers, such as gps, social services, occupational therapy, etc. and we are kept fully informed and updated. We cannot thank everyone enough and feel very glad we chose Care Legacy to look after our mother.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you so much for your kind review. It is our pleasure to care for your mum. I will be sure to pass your kind words onto our amazing team.

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Review of
Care Legacy Lancaster
from Tricia G (Daughter of Client) published on 26 January 2026 Submitted via Website • Report

Overall Experience

A kind ,caring and thoughtful team ,very understanding when Mum's behaviour was a little bizarre ,
"It's nothing we've not seen before "
I was confident that she was well looked after.
Mum always knew who was coming at the next visit ,even if she couldn't remember their name.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you so much for taking the time to leave such a lovely review. We are delighted to hear that your mum felt well supported and reassured by our team. Providing consistent, dignified and compassionate care is extremely important to us, and your kind words will be shared with the staff involved. Thank you again for your trust and for recommending our service.

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Review of
Care Legacy Lancaster
from C J (Granddaughter of Client) published on 15 January 2026 Submitted via Website • Report

Overall Experience

First of since my grandmother has been receiving visits from care legacy my grandma's belongings have been going missing this was reported to the safeguarding team. Then on the 2nd of January my grandmother was found on the floor by a care assistant he phoned the family and we where there within 5 minutes

when we arrived at her house the care assistant was stood outside in the garden with my grandmother still on the floor when we as a family got there my grandmother was still on the floor it would appear she had been on the floor all night. My grandmother was cold hyperthermia had set in my grandmother was half under her bed no attempt had be made by the care assistant to move the bed or try and make my grandmother more comfortable did not even give her a blanket to try and warm her up he just stood outside. My grandmother has an infection in her legs and previously the care staff would wash cream and apply dressing as part of her care however due to changing this is not done.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for taking the time to share your feedback. We recognise that this was a distressing situation for your family and we are sorry to hear that you feel unhappy with the service provided. For clarity, the care package in place was a non-nursing domiciliary service, consisting of one scheduled visit per day for meal support only. This service did not include wound care, dressing changes or other clinical interventions, which require nursing provision. On 2 January, during a scheduled visit, our care staff found the service user on the floor and immediately contacted emergency services. Staff followed live guidance from paramedics, including advice not to move the service user, and the situation was escalated to our office team, who informed the family in line with our procedures. Concerns raised regarding household items were reviewed at the time in line with our procedures, and no evidence was identified to indicate items had been removed or misused by staff.

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Review of
Care Legacy Lancaster
from J W (Client) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Next Thursday May 22nd - the arrangement with the hospital had with Care Legacy ends. I have been so pleased with the care I have received over the past 3 weeks, so I have decided to stay with Care Legacy, as I feel they are the best, and at the moment, I do still need a lot of help. Thank you.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your kind words we are over the moon that you have decided to continue on with care services from us.

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Review of
Care Legacy Lancaster
from M K (Daughter of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

I am the daughter of their client.My mum found it very difficult to accept a care team into her home, but they made her feel comfortable and safe with them. They became a vital role in keeping my mum at home for her final months which she wanted. They quickly became good friends and mum valued their

support and friendship. As her daughter I could not of wanted a better team to care for her. They made me feel safe that when I wasn't there she was looked after with dignity and respect.. mum wasn't the easiest to care for but she accepted them the first day and enjoyed their visits. On the day of mums decline they controlled everything, and that night she passed in her own bed as she wanted thankyou to their care and support. I personally can not recommend them highly enough . Even after her death they still where there for me with support. Thankyou so much for making the last few months easier.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your kind wards. It was our privileged to have looked after your mum in her final months she was a lovely lady. Take care of yourself

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Review of
Care Legacy Richmond and Hambleton
from A O (Friend of Client) published on 27 June 2025 Submitted via Website • Report

Overall Experience

Care Legacy restored m my faith in Home Care Services. Nothing is too much trouble and is never about the money. They have a more caring approach of doing things and have managed to get the client to do things when others have not. They respect the client and the clients home and keep it has homely

as they can. My friend has a great rapport with his caters brought on by having the same carers on a daily basis. They keep me well informed about my friend and don't mind me contacting them however trivial it is. They go above and beyond the call of duty I would highly recommend Care Legacy

Reply from Matthew Booth, Director at Care Legacy Richmond and HambletonThank you for your kind words, We are thrilled to hear these wonderful comments and will surely pass these onto the care staff.

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Review of
Care Legacy Richmond and Hambleton
from Raymond M (Client) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

Having suddenly lost walking mobility, I was introduced to care at home. I have been more than satisfied with he carers and the support they have offered at all times.

Reply from Matthew Booth, Director at Care Legacy Richmond and HambletonThank you for your lovely review, We are happy to hear that you are more than satisfied with your care. I will be sure to pass this onto the care team.

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Review of
Care Legacy Lancaster
from Alison F (Niece of Client) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Care Legacy have been providing daily care to my Aunt for over 2 years and throughout that time have been reliable, proactive and extremely professional. I live over 300 miles away so to know that they are providing the high level of support and care that they do, has been invaluable to my peace of

mind. They have regularly gone above and beyond their daily responsibilities to ensure that she attends appointments as her memory declines. Their intervention is enabling my Aunt to remain safely in her own home, which has always been her wish. Both carers and management have been excellent.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your kind words, it's our pleasure. We are happy to hear such lovely comments.

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Review of
Care Legacy Lancaster
from K P (Daughter of Client) published on 17 April 2025 Submitted via Website • Report

Overall Experience

Since Care Legacy took over looking after both my parents, I can't praise them enough, from the carers who help them daily and treat them with kindness and respect, to the managers who have always been available for any help and advice I have needed as a daughter.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your lovely review. It is our pleasure to be able to provide support to your parents.

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Review of
Care Legacy Lancaster
from C D (Daughter of Client) published on 28 March 2025 Submitted via Website • Report

Overall Experience

The care, respect and attention Care Legacy has given to Mum over the last 12 months has been amazing. I honestly don't think mum would be in the place where she is today without them. She is happy, settled and healthy to the point where she can be independent but under the watchful eye of a very professional

organisation. From the moment Mum came out of hospital last year Care Legacy has been working with her to ensure she has everything she needs to make life comfortable and enjoyable on a day to day basis. They are always there, reliable, professional and always on the end of a phone when you need them. It's not a nice thought but I know we can depend on them in the future when things might not be going so well and every member of the team will ensure she is well looked after at all times.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your kind words. I will be sure to pass your lovely wards onto our care team.

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Review of
Care Legacy Lancaster
from Jennifer W (Daughter of Client) published on 28 March 2025 Submitted via Website • Report

Overall Experience

Care Legacy, one staff member and his team have been looking after my mother for just over 12 months and I can't praise them enough. They are such a kind, caring professional, team who I know really care about their clients. It is such a comfort to know that someone is regularly calling to support

mum with her needs. She loves to see them and talks about them as her friends rather than carers. I can't recommend them enough.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your kind words. I will pass your kind words onto the team.

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Review of
Care Legacy Lancaster
from Deana T (Daughter of Client) published on 19 March 2025 Submitted via Website • Report

Overall Experience

Care Legacy stepped in at short notice to help care for my Dad, his condition deteriorated rapidly and they were able to adapt the level of care accordingly with no stress or hassle, the care they provided was excellent, all the carers treated my Dad with such respect in his last few weeks and were

a great support to myself during such a difficult time. I cannot recommend them highly enough.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your lovely words. It was our pleasure to care for your Dad. Thank you

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Review of
Care Legacy Lancaster
from D F (Wife of Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

Care Legacy are very genuine and caring people who have the welfare of their patients at heart. They couldn’t do enough for us in the time they cared for my husband. I would strongly recommend them to anyone who needs some care.

Reply from Debra Choolun, Registered Manager at Care Legacy LancasterThank you so much for taking the time to send us a review. It was certainly a pleasure.

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Review of
Care Legacy Lancaster
from Lynn S (Daughter-in-law of Client) published on 14 March 2024 Submitted via Website • Report

Overall Experience

I can honestly say Care Legacy are truly amazing. I highly recommend them.
We are so lucky to have found a company that shows so much kindness, compassion, care and dedication to their clients.
They are a highly professional team with years of experience. The level of care that they provide is very

hard to find. You can see this is not just a job to them they really do care from the heart.
Whilst looking after my father-in-law they showed him nothing but kindness they were very patient with him always putting his mind at ease and maintaining his dignity at all times. They always made him laugh with their banter and little jokes it made his day.
He used to look forward to seeing them It was as if he forgot about his illness and could just be himself for a little while which was lovely to see as he was in so much pain every day.
I will be forever grateful to Care Legacy for giving him the best care possible. I cannot thank them enough for their dedication to him.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for your kind words it really does mean a lot to us.

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Review of
Care Legacy Lancaster
from Elaine C (Wife of Client) published on 21 February 2024 Submitted via Website • Report

Overall Experience

My experience with Care Legacy has been excellent. The team came into our home to care for my husband, they were very professional, reliable, respectful and knowledgable. Very supportive to both my husband and myself, nothing was too much trouble, they clearly love their job and their enthusiasm was

very evident and uplifting. They were friendly, funny and a pleasure to have in our home at what is a trying time. They have the ability to make you feel at ease, less stressed. Whilst we only had them for a short time, they started as strangers that came into our home, but very soon felt like friends we have known for ages. They are a credit to their profession.

Reply from Debra Choolun, Registered Manager at Care Legacy LancasterThank you for taking the time to leave us a very heartfelt review. It was our great pleasure.

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Review of
Care Legacy Lancaster
from S Q (Client) published on 18 October 2023 Submitted via Postal Card • Report

Overall Experience

Care Legacy are a newish agency in the area and are family run. From the initial assessment, to the care, it all seems professional. The care staff are kind, courteous and show dignity to me.

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Review of
Care Legacy Lancaster
from Catherine F (Granddaughter of Client) published on 11 September 2023 Submitted via Website • Report

Overall Experience

Great service by Care Legacy. The whole team has been a huge help and relief of stress regarding my grandmother's ever-increasing need for assistance with daily tasks. Very kind and helpful with difficult situations and a pleasure to have in place. Thank you to the whole team!

Reply from Debra Choolun, Registered Manager at Care Legacy LancasterThank you so much for taking the time to write us a lovely review. I will ensure the team are aware of your kind words.

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Review of
Care Legacy Lancaster
from C B (Son of Client) published on 5 September 2023 Submitted via Website • Report

Overall Experience

Dad required more and more help as he approached the end of his life. Care Legacy could not have been any more helpful in providing extra care at short notice and always with compassion, professionalism and humour, something Dad always appreciated. I cannot speak highly enough of how they got Dad, and

us, through increasingly difficult times.

Reply from Debra Choolun, Registered Manager at Care Legacy LancasterThank you so much for taking the time to write us a review, it was a great pleasure knowing your dad and providing the care he so deserved.

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Review of
Care Legacy Lancaster
from S C (Daughter-in-law of Client) published on 5 September 2023 Submitted via Website • Report

Overall Experience

Care Legacy was very approachable from the first phone call; they took the time to understand my mother-in-law's needs and provided the care to support her and us, ensuring the correct care was provided. There was always someone available to speak to, and we were kept fully informed of any issues. The

staff were friendly, reliable and very approachable.

Reply from Debra Choolun, Registered Manager at Care Legacy LancasterThank you for taking the time to write us a review.

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Review of
Care Legacy Lancaster
from Deborah B (Daughter of Client) published on 12 July 2023 Submitted via Website • Report

Overall Experience

Care Legacy treats my parents with kindness, respect and dignity.
Both of my parents have dementia and mobility issues which is a worry but I feel confident that they are well looked after. It is also important to keep to a routine and having the same carers alternating helps build relationships between

them and my parents and also myself.
Care Legacy is a wonderful team.

Reply from Matthew Booth, Director at Care Legacy LancasterThank you for taking the time to complete a review for us. It is our pleasure to be able to offer care and support to your parents.

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Home Care Providers Owned by Care Legacy Ltd in North Yorkshire

Care Legacy Ltd Locations in North Yorkshire (2)

Care Legacy Ltd Reviews in North Yorkshire (27)

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Richmond and Hambleton

Care Legacy Richmond and Hambleton

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

Care Legacy Lancaster

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