Home Care Providers Owned by Care Givers Ltd

Thank you again for taking the time to share your experience. Read less

With thanks from all the team. Read less

Thank you so much for your kind words and for taking the time to share your experience. We're really pleased to hear that you've had a positive experience with our service and that our carers have been kind, caring, and attentive. Your feedback means a great deal to us and helps us continue providing the highest standard of care. If there's ever anything more we can do to support you, please don't hesitate to let us know. Care Givers Limited Read less

Thank you for taking the time to share your honest feedback. We're sorry to hear that aspects of our service have not met your expectations, particularly in relation to hygiene, food safety and communication. Please accept our sincere apologies for the frustration and disappointment this has caused.Ensuring high standards of care, including strict adherence to hygiene and food safety procedures, is a priority for us. We take your concerns seriously and will be reviewing our staff training, rota consistency, and communication protocols to identify where improvements must be made. We will also ensure that all carers are fully aware of and follow the care briefs tailored to your needs.Your feedback is invaluable in helping us improve, and we would welcome the opportunity to speak with you directly to ensure your concerns are fully addressed and the standard of care you receive going forward is consistently high. Please don't hesitate to contact the office at your earliest convenience. Read less

Thank you so much for your kind and thoughtful words. We're absolutely delighted to hear that you feel respected, supported, and truly seen by your carers - that's exactly what we strive for in every visit.It's wonderful to know that our team's kindness, hard work, and understanding are making a positive difference in your daily life. Your feedback means a great deal to us and will be shared with the whole care team.Thank you again - we're honoured to be part of your care and are always here for you. Read less

Thank you for taking the time to share your feedback. We're pleased to hear that you've found the care to be appropriate and timely, and that some of our carers have provided an excellent service.We also appreciate your honesty regarding areas where there's room for improvement. We take this seriously and will continue to monitor the quality of care closely to ensure all carers meet the high standards we expect.Your feedback helps us to grow and improve, and we're grateful for your input. Please don't hesitate to reach out if there's anything more we can do to support you. Read less

Thank you for your feedback. We're really pleased to hear that you find the regular carers kind and helpful, building those trusting relationships is so important.We understand your preference for a consistent morning visit and fewer carers, and we appreciate how frustrating it can be to repeat your routine to new staff. While there are occasional scheduling challenges, we'll continue working hard to improve consistency in both timing and staffing wherever possible.Your comfort and routine matter to us, and your comments help us make the service better. Please don't hesitate to get in touch if there's anything more we can do to support you. Read less

Thank you for taking the time to share your experience so far. We're really pleased to hear that the carer has been gentle and helpful with your mother's personal care - that's exactly the kind of support we aim to provide.We completely understand your concerns about timing and how delays can cause worry, especially when you're not present. We'll review this internally and do our best to ensure clearer communication and more consistent arrival times to help put your mother at ease.We're also sorry to hear about the toast not being prepared, it is unacceptable! every small request matters, and we'll speak with the team to ensure that care is never rushed, even when time is tight. Thank you again for your feedback, it helps us grow and improve. Please feel free to get in touch with the office if there's anything more we can do to support you and your mother. Read less