Home Care Provider Owned by Care Givers Ltd in Essex

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you so much for your kind words and for taking the time to share your experience. We're really pleased to hear that you've had a positive experience with our service and that our carers have been kind, caring, and attentive. Your feedback means a great deal to us and helps us continue providing the highest standard of care. If there's ever anything more we can do to support you, please don't hesitate to let us know. Care Givers Limited

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you for taking the time to share your honest feedback. We're sorry to hear that aspects of our service have not met your expectations, particularly in relation to hygiene, food safety and communication. Please accept our sincere apologies for the frustration and disappointment this has caused.Ensuring high standards of care, including strict adherence to hygiene and food safety procedures, is a priority for us. We take your concerns seriously and will be reviewing our staff training, rota consistency, and communication protocols to identify where improvements must be made. We will also ensure that all carers are fully aware of and follow the care briefs tailored to your needs.Your feedback is invaluable in helping us improve, and we would welcome the opportunity to speak with you directly to ensure your concerns are fully addressed and the standard of care you receive going forward is consistently high. Please don't hesitate to contact the office at your earliest convenience.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you so much for your kind and thoughtful words. We're absolutely delighted to hear that you feel respected, supported, and truly seen by your carers - that's exactly what we strive for in every visit.It's wonderful to know that our team's kindness, hard work, and understanding are making a positive difference in your daily life. Your feedback means a great deal to us and will be shared with the whole care team.Thank you again - we're honoured to be part of your care and are always here for you.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you so much for your kind feedback. We're really pleased to hear that you're happy with the regular carers, consistent visit times, and the quality of care provided.Your satisfaction means a great deal to us, and we'll continue working hard to maintain this standard. Please don't hesitate to reach out if there's ever anything more we can do to support you.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you for taking the time to share your feedback. We're pleased to hear that you've found the care to be appropriate and timely, and that some of our carers have provided an excellent service.We also appreciate your honesty regarding areas where there's room for improvement. We take this seriously and will continue to monitor the quality of care closely to ensure all carers meet the high standards we expect.Your feedback helps us to grow and improve, and we're grateful for your input. Please don't hesitate to reach out if there's anything more we can do to support you.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you for your feedback. We're really pleased to hear that you find the regular carers kind and helpful, building those trusting relationships is so important.We understand your preference for a consistent morning visit and fewer carers, and we appreciate how frustrating it can be to repeat your routine to new staff. While there are occasional scheduling challenges, we'll continue working hard to improve consistency in both timing and staffing wherever possible.Your comfort and routine matter to us, and your comments help us make the service better. Please don't hesitate to get in touch if there's anything more we can do to support you.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you for taking the time to share your experience so far. We're really pleased to hear that the carer has been gentle and helpful with your mother's personal care - that's exactly the kind of support we aim to provide.We completely understand your concerns about timing and how delays can cause worry, especially when you're not present. We'll review this internally and do our best to ensure clearer communication and more consistent arrival times to help put your mother at ease.We're also sorry to hear about the toast not being prepared, it is unacceptable! every small request matters, and we'll speak with the team to ensure that care is never rushed, even when time is tight. Thank you again for your feedback, it helps us grow and improve. Please feel free to get in touch with the office if there's anything more we can do to support you and your mother.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you so much for your kind words. We're really pleased to hear that you're happy with the standard of care and the respect shown by our carers, that means a great deal to us.We do apologise for the occasional communication issues from the office when you've needed to cancel. We'll review our internal processes to ensure messages are always passed on promptly to the relevant carers.Your feedback is greatly appreciated and helps us continue to improve our service. Please don't hesitate to reach out if there's anything more we can do for you.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you for your feedback - we're glad to hear that you generally have a good experience with your regular carers. We understand how important consistency and trust are in your care.We're very sorry to hear about the incident involving the flooding of your bathroom, clothes, and yourself. That's certainly not the standard of care we strive for, and we sincerely apologise for any distress this may have caused. We will look into this to ensure it doesn't happen again.Please do continue to let us know if anything isn't quite right - your comfort and safety are our top priorities, and your feedback helps us to improve.

Reply from Clementine Sanyaolu, Registered Manager at Care Givers LtdThank you so much for taking the time to share your feedback. We're really pleased to hear that your husband is receiving very good care and that he feels comfortable with our regular carers, building that trust is so important to us.We appreciate you highlighting the issue regarding new carers not always knowing where his medication is kept. We'll make sure this information is clearly updated and communicated across the team to prevent any future confusion.We also take note of your preference for female carers, and will continue doing our best to accommodate this to help your husband feel safe and supported.Thank you again for your kind words and helpful insights, they allow us to continually improve our service. Please don't hesitate to reach out if there's anything else we can do.