Home Care Providers Owned by Care To You Healthcare Ltd in East Sussex

We wish the whole team well.

After a short stay in hospital my wife was discharged with a care package. Not knowing anything about care companies we just went with the flow! Don't know if we were lucky but the carers we have seen since May have been absolutely marvellous. Kind,considerate and.....caring. We have not had one we would not like to see again! Angels all. The only let down is having no knowledge of the rota therefore having to phone every few days to find out. Getting the app sorted should be paramount. That is my only winge!!

Overall, extremely happy.

All of the carers that we have had are extremely well trained, respectful and bring a dose of sunshine into our home. I cannot fault the service and want to thank you all!!

The communication was excellent and we'd definitely use again and would also recommend.

A very efficient & caring service. Staff are always polite & caring with time to spare.

Care To You have been providing my care services for several months now. Initially there were one or two teething problems however once I expressed my concerns a meeting with management was arranged since which time the ongoing service has been excellent. The carers themselves have always been good, very attentive and all with cheerful dispositions. I would have no hesitation in recommending Care To You.

My son has been using the services of care to you Healthcare Ltd for some time now. The management and all of the care staff that visit him have all been thoroughly professional. He looks forward to there daily visits and I personally feel better knowing that he has a set of great care givers. I can highly recommend this agency and thank them for all the help they continue to give.

Many thanks.

Mum has 4 visits a day plus we have twice weekly respite visits. All the carers are polite, respectful, caring and professional. A couple of them are absolutely outstanding with their care. The carers that visit regularly have put mum at ease as they really have got to know her. I have no concerns as Mum is being looked after so well. All the staff strive to do their best and provide the best care they can and I really appreciate that.

Really happy with the service very attentive and make me feel wanted and respected in my home. The management keep in touch and are on hand night and day, giving me a great feeling of security when I feel vulnerable

My family have never before had to use this service but I have to say they are amazing. My daughter has connected with the staff so well. The staff are friendly, patient, and almost feels like they are part of my family. I could not wish for any better. They care for the whole family not just my disabled daughter. I am very grateful for them.

After a 5 week stay in hospital, I had to get a care plan in place so my mum could come home. I was very impressed straight away by the comprehensive plan put in place to take care of my mums medical and personal needs. She has now has carers in 3 times a day for the last 4 months. I cannot praise the staff enough for their kindness and attention to detail to make sure my mum is safe and comfortable. I would highly recommend you to anyone who is in need of care for their loved ones. My mum was against having care but now looks forward to seeing your lovely staff! They always have time for a chat! Many thanks

I have no problems with the care that I receive from the team and I am very grateful for what they do.

The best care company I've had the pleasure to have worked with. I have one regular carer who goes well beyond anything I ask of him and to be honest I am proud to call him my friend. The manager is excellent and runs a tight ship as well as being very understanding and helpful. I have dealt with a lot of care providers over the years and Care To You is by far the best and honestly I'd be lost without them.

I had a very good review. Answered all the questions I asked. I am very happy with the service I receive from my carers. They are all very friendly and helpful.

My 97-year-old mum was independent and strong until about nine months ago. She then started to show her age and needed more and more help. Then following two stints in hospital a package of care was put in place. I cannot speak highly enough of this agency. Every carer was kind, compassionate, respectful and gave really useful feedback. The office always responded quickly and we felt safe in their hands. Yes, they were late sometimes but that is only because of so many people being discharged into care. Mum has now moved to a nursing home and they supported us all the way. I would really recommend them.

My wife is just 65 years and has Multiple Sclerosis and is unable to perform normal daily functions without assistance. So we put our faith in this company when the manager agreed they could meet our needs and criteria! Despite personal meetings with the supervisor stating evening care visit times, we felt totally ignored. It was requested that the earliest time for the third and final call of the day was 8 pm (20.00 hours), it was a rare occasion when that happened. That call was any time between 5.30 pm (17.30 hours) and 11.45 pm (23.45 hours). When asked why the answer was always the same parrot fashioned “tell the office, we have been told to call now, look (shows mobile phone), it’s on our rota to call now!”, I think even the staff were embarrassed at the situation. We finally gave a week's notice to the manager which was accepted. We were then amazed when the supervisor called back saying your care will finish tomorrow (Sunday), how unprofessional was that? We parted company.

Poor Quality. Times can vary by three hours and carers never stay for the time they are being paid for. I think the main problem lies with the supervisors and management. I also find that the supervisor talks over one when they are trying to raise a concern.