Office 20, Paulton House, Old Mills, Paulton, Bristol BS39 7SX
- Older Person Care
- Younger Adult Care
- Long Term
- Short Term
- Visiting Care
- Live-in Care
- Dementia Care
- 24 Hour Care
- Overnight Care (Sleeping)
- Overnight Care (Waking)
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Home Care Providers Owned by Spire Homecare 2016 Ltd in Bath & North East Somerset
Home Care Providers Owned by Spire Homecare 2016 Ltd
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Spire Homecare 2016 Ltd Locations in Bath & North East Somerset (1)
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Spire Homecare 2016 Ltd Reviews in Bath & North East Somerset (5)
Reviews posted for members of Spire Homecare 2016 Ltd.
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Review of Spire Homecare (Midsomer) from Sharon A (Stepdaughter of Client) published on 14 October 2021 Submitted via Website•
Overall Experience
My stepfather received excellent care from all carers who visited him. He was treated with respect and great kindness which certainly helped make the end of his life more comfortable. I found all office staff to be helpful and supportive. I would not hesitate to recommend this care agency.
My stepfather received excellent care from all carers who visited him. He was treated with respect and great kindness which certainly helped make the end of his life more comfortable. I found all office staff to be helpful and supportive. I would not hesitate to recommend this care agency.
↩Reply from Pam Dunn, Operations Director at Spire Homecare (Midsomer)
Thank you so much for your kind words. It was a pleasure to provide care and support to your stepfather.
Review of Spire Homecare (Midsomer) from M J (Daughter of Client) published on 31 July 2020 Submitted via Website•
Overall Experience
Very unpleasant office staff towards myself and my family. Always tried to cause conflict for my family members who had concerns about the lack of care plan being updated along with a lack of knowledge of my mothers care needs. Ignored her expression of females only for personal care. She expressed...
Very unpleasant office staff towards myself and my family. Always tried to cause conflict for my family members who had concerns about the lack of care plan being updated along with a lack of knowledge of my mothers care needs. Ignored her expression of females only for personal care. She expressed she wanted to leave this care home, only to receive a phone call the same day and they terminated her care. She was faced with being taken into a care home that same day. They have no compassion or dignity and no respect. Failed to chart her water intake. Failed to notify myself and family when she was becoming very ill through COVID. They ignored carers expressing concerns. Refused to do anything to improve helping her needs. Would not recommend end of life care from this company. Staff fight against each other and complain to her about the next client they are going to. She was with this company for ten years and we have seen over the years how bad this company is run. Please choose wisely for professional care, not just the talk they claim they do.
↩Reply from Pam Dunn, Operations Director at Spire Homecare (Midsomer)
We feel that this review has only been written to try to harm Carewatch Bath’s reputation. We provided care for this service user for 10 years, and the relationship between the client and staff was very good. Unfortunately, the family got increasingly more aggressive towards our office staff...
We feel that this review has only been written to try to harm Carewatch Bath’s reputation. We provided care for this service user for 10 years, and the relationship between the client and staff was very good. Unfortunately, the family got increasingly more aggressive towards our office staff because we followed the wishes of the client and not them. The family would not accept that it was the client's right to make decisions, even if they were opposed to the family’s wishes. Any medical intervention that was organised by us was with the client's consent and not reported to the family if we were requested not to do so by the client. The care package became untenable due to family demands and abusive phone calls. We have a zero-tolerance to abuse at Carewatch Bath and that includes towards our staff. This was a regrettable situation for the client and the staff and we worked with social services to support the client until a new care provider was commissioned.
Review of Spire Homecare (Midsomer) from Mandy P (Niece of Client) published on 20 August 2019 Submitted via Website•
Overall Experience
Wonderful carers who treated my aunt with dignity and respect. Thoughtful and considerate on every visit, they really cared.
Wonderful carers who treated my aunt with dignity and respect. Thoughtful and considerate on every visit, they really cared.
Review of Spire Homecare (Midsomer) from Judith P (Client / Service User) published on 3 January 2017 Submitted via Review Postal Card•
Overall Experience
Excellent service
Excellent service
Review of Spire Homecare (Midsomer) from J W (Client / Service User) published on 8 December 2015 Submitted via Review Postal Card•
Overall Experience
I am very happy with the staff and quality care that I receive. Having to use a hoist my carers are very well trained and respect my dignity and wishes. The office and senior staff keep me informed of any changes and work well with other professionals to keep me well and as independent as possible...
I am very happy with the staff and quality care that I receive. Having to use a hoist my carers are very well trained and respect my dignity and wishes. The office and senior staff keep me informed of any changes and work well with other professionals to keep me well and as independent as possible in my own home.
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