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Caring Hands East London Ltd Locations (4)

4 Home Care Providers owned by Caring Hands East London Ltd
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Caring Hands East London
Imperial House, 41 York Road, Ilford IG1 3AD 
9.6 29 reviews
Caring Hands East London, Ilford, London
"Have been very happy so far with Caring Hands. Charlotte and the management team have been excellent and very helpful and constantly…"   Read all 29 reviews
  • Visiting Care from £16.68 / hour
  • Live-in Care from £1,300 / week

Caring Hands East London Ltd offers home care services for anyone who needs it including people with dementia, eating disorders, physical disabilities and sensory impairments. Staff offer flexible ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
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Caring Hands East London Ltd Reviews (29)

Reviews posted for members of Caring Hands East London Ltd

Overall Experience
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Reviewer Connection to Caring Hands East London Ltd
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Review of

Caring Hands East London

from A B (Daughter of Client) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been very happy so far with Caring Hands. Charlotte and the management team have been excellent and very helpful and constantly checking the care plan is working and going well. The group chat is a great way of communicating and Alishbah, the coordinator is always available and responds quickly
to any queries.
The carers are kind and respectful and do all tasks required well.
Reply from Mohammed Ahmed, Director at Caring Hands East LondonThank you for your feedback which will help in every way to improve our services.
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Review of

Caring Hands East London

from Hooi L (Mother of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am Jessica's mom, Jessica was diagnosed with autistic and non verbal since 21/2 years old. Jessica has been using the service since Jan2026. Our care coordinator is Alishbah, who always response our needs within minutes and very helpful. She always gave us advance notice of any changes in the care.
Jessica current carer is Sumi. She come every weekends to give me some breaks. She is a very humble, kind and helpful person. She is very patient with Jessica which is very important for a severe autistic girl like her. Just want to say thank you to both Alishbah and Sumi. Appreciate!
Reply from Mohammed Ahmed, Director at Caring Hands East LondonThank you for the kind words for Alishba and Sumi. I hope their input does make a good difference for Jessica and gives you the time you need for yourself when Sumi is around.
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Review of

Caring Hands East London

from Tariq S (Son of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, I needed a carer at short notice for my elderly Mother for an hour, shortly after phoning Caring Hands the carer arrived in about 30 minutes to attend to Mum.
The carer was brilliant she a had very helpful and compassionate attitude and the person I spoke to who organised the carer
was very helpful and professional.
I will definitely use this company again when needed!
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Review of

Caring Hands East London

from Janet W (Daughter of Client) published on 24 November 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
She doesn't understand when I send her messages on the social media group. if there is a problem with carers, even when I speak to her on the phone, she doesn't seem to understand what I am trying to say to her.. getting back to me when she needs to to give me an update is very slow. if carers are running
late, I have to message her to find out what is the reason why they are late.
Reply from Mohammed Ahmed, Director at Caring Hands East LondonHi Janet Thank you pointing these out once again and giving a true reflection of your feelings. its not the first time we have been down this road. I would suggest to also reflect what the care staff are going through and they themself have made things clear as to how they feel. Please pop in this time and so we can have a chat to solve the issue again.
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Review of

Caring Hands East London

from Geraldine R (Mother of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care coordinator & agency are outstanding if there is any problem it is always quickly resolved . The staff are very good and alway help if there is an issue . All in all good agency . My daughter feels save with the carer as she has no speech but with her facile expresses it says she feels save
with them .
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Review of

Caring Hands East London

from Navid Z (Father of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed by the way cordinator dealt with queries in professional way and even reassured us that if we have any further issues please contact me or office who would help efficiently to resolve any issues.
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Review of

Caring Hands East London

from Samirah P (Mother of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had another coordinator this month as usual coordinator was on leave. She was also very pr9ofessional and always reachable she was very pleasant. Carer ad always very helpful and always happy, makes my son very happy
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Review of

Caring Hands East London

from M A (Mother of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm writing to express my appreciation for the high standard of care and support that you provide. The carer and Condinator has consistently demonstrated professionalism, empathy and dedication in all aspects of their work.
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Review of

Caring Hands East London

from Giulia M (Mother of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My coordinator Ashmal is very good.. prompt, caring , polite and will help me immediately if I have a problem .. I am very happy to have Ashmal as our coordinator , she is very polite and ove had no problems with either the company or my carers...
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Review of

Caring Hands East London

from Zaheer A (Ex Family Member) published on 6 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found Caring Hand East London to be a very professional, honest, and reliable agency. The staff are cooperative, supportive, and highly professional in their approach. The trainer, in particular, is extremely knowledgeable and skilled, which makes the learning experience excellent. I am very
happy with the service and would highly recommend Caring Hand East London.
Zaheer
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Review of

Caring Hands East London

from I H (Daughter of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's care coordinator generally communicates well, sends rotas on time, and is approachable when issues arise. She is supportive overall, and while arranging cover can sometimes be challenging, she does her best to manage it and this is an area for further improvement. The management team is
generally good and supportive, though more direct communication and involvement would be beneficial.
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Review of

Caring Hands East London

from Y G (Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alishbah Care co-ordinator.
I would like to express my gratitude for the quality of service given by this care provider.
Not only are the carers hard working , friendly and diligent in the duties but the staff always present a professional, responsive and respectful manner when dealing with any issues
or problems that arise. I can honestly say I am very pleased to have this company as my care providers.
am extremely happy with the service received from
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Review of

Caring Hands East London

from S S (Daughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care Agency have been providing wonderful care for my mother who is elderly with dementia. The carers are very attentive and patient with my mum who in turn is very happy with her carers. They look after her well and attend to all her needs promptly. The Care Coordinator sorts out the Rota and
any ongoing queries quickly. She is nice and very approachable.
Reply from Mohammed Ahmed, Director at Caring Hands East LondonThank you for your feedback and we will make sure that the staff are made aware of this compliment from you. Thank you for choosing CaringHands East London Ltd.
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Review of

Caring Hands East London

from Samina S (Daughter of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of our mums allocated carers from the agency is great - she looks after our mum very well, is very respectful, friendly and caring to my mum, ensuring mums wishes are taken into account in all aspects. The administration is also faultless and co-ordination of staff and managing the rota for the
care is very efficient.
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Review of

Caring Hands East London

from N F (Mother of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care coordinator is a very respectable and responsible as well as being quick to help me and my daughter when needed. Shes a great coordinator and always us focussed on giving thr best services through the carers she sends to our house.
Also the complain officer who is also very professional and
great with management and resolving issues
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Review of

Caring Hands East London

from L Y (Daughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Caring Hands enough for the incredible care they've provided. The carers are professional, compassionate, and always go the extra mile. A special thank you to the coordinator, who has been absolutely amazing-always approachable, organised, and genuinely caring. She made the whole process
smooth and reassuring. I highly recommend their services to anyone looking for trustworthy and high-quality care
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Review of

Caring Hands East London

from R K (Friend of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been receiving care services from Caring Hands for my father over the past four and a half years, and our experience has been consistently excellent. The standard of care provided has been exemplary, and our family is extremely pleased with the support and attention given.


Our assigned carer

is always punctual, professional, and attentive. Any concerns or issues that arise are addressed promptly and resolved efficiently, which reflects the team's commitment to high-quality service.


I would also like to extend our sincere appreciation to the care coordinator. She has been exceptional in her role-always accessible, responsive, and willing to assist. Her ability to listen carefully, understand our concerns, and take swift action has made a significant difference in the quality of care we receive.


On behalf of our entire family, I would like to express our heartfelt thanks to Caring Hands, and in particular to Alishaba, for their continued professionalism, compassion,

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Review of

Caring Hands East London

from Daniel L (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm happy with the service provided The carers are friendly and competent and the coordinator is always available Management calls regularly to cheque if everything's ok overall they are providing a good service
Reply from Mohammed Ahmed, Director at Caring Hands East LondonWe are glad to hear this from yourself and hope to continue in the same manner
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Review of

Caring Hands East London

from J M (Friend of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Hands East London agency is very professional, the care givers are given excellent training. They are highly skilled. The team work and spirit is highly appreciated. My thanks to the coordinator and the caregiver for rendering flexible and genuine care to the client. Highly professional with
lots of empathy and compassionate service.
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Review of

Caring Hands East London

from O M (Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I spoke to the managers about my health problems and what care I needed during an assessment and they completely disregarded that information. Then they gave me a carer that was not capable of doing anything that I needed her to do. I would ask the carer to do something and she would simply not do it.
Sometimes I wondered if she understood English. She did. She simply did not do what I asked. She would huff and seem fed-up with me, and would not do it. This made me feel guilty for asking her to do, what I had paid her to do! I am paying for this with my own money because the NHS has abandoned me, yet again. I asked her to wash my hair a certain way, she didn't want to. She kept pulling it roughly and causing more breakage than necessary. I asked her if she has experienced wheeling people to places, using public transport, planning and following journeys, setting up the wheelchair, etc., and she said "yes" but did none of it.
Reply from Mohammed Ahmed, Director at Caring Hands East LondonHi O M, Thank you for bringing this to our attention. We will be looking into this claim of yours. But what upsets me is that you never bought this up earlier before going out to your excursion. if you had informed the coordinator that you're not happy with the carer we would have changed them for you, but instead you have come straight onto here. We will as mentioned look into this claim of yours and get back to you.
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Frequently Asked Questions about Caring Hands East London Ltd

Costs for home care providers owned by Caring Hands East London Ltd

Average costs for home care provided by Caring Hands East London Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Caring Hands East London Ltd, based on 1 out of their 4 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £16.68
Live-in Care (weekly) £1,300
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Caring Hands East London Ltd own?

Caring Hands East London Ltd own 4 Agencies.

Which Caring Hands East London Ltd Agencies have the highest review score?

Caring Hands East London, Caring Hands Derby & Caring Hands Bristol has the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Hands East London Ltd to verify any information. View our terms and conditions. Caring Hands East London Ltd has a Basic Service – more info.