Caring Hands East London

Imperial House, 41 York Road, Ilford IG1 3AD
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9.7 19 Reviews
  • Caring Hands East London, Ilford
Caring Hands East London Ltd offers home care services for anyone who needs it including people with dementia, eating disorders, physical disabilities and sensory impairments.

Staff offer flexible support services for people - anything from help once a week to 24 hours a day.

Whether it be cooking, cleaning, personal care, weekly shopping or a walk in the park, staff at Caring Hands are happy to help.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £16.68 – £35
  • Weekly Live-in Care Fees: £1300 – £2500

These prices are only a guideline, please contact Caring Hands East London to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sumera Rafiq (Registered Manager)

Caring Hands East London Reviews (19)

9.7

Caring Hands East London has a Review Score of 9.7 (9.689) out of 10, based on 15 reviews in the last 2 years.
Over all time Caring Hands East London has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caring Hands East London
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Total of 19, showing 1-19
Review from S P (Mother of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used the service for my son. The carer is very cheerful shes lovely with my son punctual and hands on and engaging. The co ordinator also very helpful keeps us updated with everything. Overall we have had positive experience.
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Review from S S (Daughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care Agency have been providing wonderful care for my mother who is elderly with dementia. The carers are very attentive and patient with my mum who in turn is very happy with her carers. They look after her well and attend to all her needs promptly. The Care Coordinator sorts out the Rota and
any ongoing queries quickly. She is nice and very approachable.
Reply from Mohammed Ahmed, Director at Caring Hands East London

Thank you for your feedback and we will make sure that the staff are made aware of this compliment from you. Thank you for choosing CaringHands East London Ltd.

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Review from Samina S (Daughter of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of our mums allocated carers from the agency is great - she looks after our mum very well, is very respectful, friendly and caring to my mum, ensuring mums wishes are taken into account in all aspects. The administration is also faultless and co-ordination of staff and managing the rota for the
care is very efficient.
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Review from N F (Mother of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care coordinator is a very respectable and responsible as well as being quick to help me and my daughter when needed. Shes a great coordinator and always us focussed on giving thr best services through the carers she sends to our house.
Also the complain officer who is also very professional and
great with management and resolving issues
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Review from L Y (Daughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Caring Hands enough for the incredible care they've provided. The carers are professional, compassionate, and always go the extra mile. A special thank you to the coordinator, who has been absolutely amazing-always approachable, organised, and genuinely caring. She made the whole process
smooth and reassuring. I highly recommend their services to anyone looking for trustworthy and high-quality care
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Review from R K (Friend of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been receiving care services from Caring Hands for my father over the past four and a half years, and our experience has been consistently excellent. The standard of care provided has been exemplary, and our family is extremely pleased with the support and attention given.


Our assigned carer

is always punctual, professional, and attentive. Any concerns or issues that arise are addressed promptly and resolved efficiently, which reflects the team's commitment to high-quality service.


I would also like to extend our sincere appreciation to the care coordinator. She has been exceptional in her role-always accessible, responsive, and willing to assist. Her ability to listen carefully, understand our concerns, and take swift action has made a significant difference in the quality of care we receive.


On behalf of our entire family, I would like to express our heartfelt thanks to Caring Hands, and in particular to Alishaba, for their continued professionalism, compassion,

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Review from Daniel L (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm happy with the service provided The carers are friendly and competent and the coordinator is always available Management calls regularly to cheque if everything's ok overall they are providing a good service
Reply from Mohammed Ahmed, Director at Caring Hands East London

We are glad to hear this from yourself and hope to continue in the same manner

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Review from Viola A (Mother of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the exceptional service provided by CARING HANDS, particularly due to the tireless efforts of their coordinator. She has been nothing short of amazing-consistently going above and beyond to ensure both service users and carers are well-supported.
Her dedication is evident
in every aspect of her work. She ensures that carers are punctual, professional, and fully committed to delivering the highest standard of care. What stands out most is her constant availability-no matter the issue, she's always there to listen and respond with practical solutions.
It's clear that she genuinely cares about both her staff and the individuals they support, creating a strong and reliable foundation for the entire agency. Her leadership brings a sense of trust and reassurance that's hard to come by.
Highly recommend this agency to anyone looking for compassionate, dependable, and well-coordinated care services.
Reply from Mohammed Ahmed, Director at Caring Hands East London

Thank you for your kind words and we hope to continue in this manner.

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Review from J M (Friend of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Hands East London agency is very professional, the care givers are given excellent training. They are highly skilled. The team work and spirit is highly appreciated. My thanks to the coordinator and the caregiver for rendering flexible and genuine care to the client. Highly professional with
lots of empathy and compassionate service.
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Review from O M (Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I spoke to the managers about my health problems and what care I needed during an assessment and they completely disregarded that information. Then they gave me a carer that was not capable of doing anything that I needed her to do. I would ask the carer to do something and she would simply not do it.
Sometimes I wondered if she understood English. She did. She simply did not do what I asked. She would huff and seem fed-up with me, and would not do it. This made me feel guilty for asking her to do, what I had paid her to do! I am paying for this with my own money because the NHS has abandoned me, yet again. I asked her to wash my hair a certain way, she didn't want to. She kept pulling it roughly and causing more breakage than necessary. I asked her if she has experienced wheeling people to places, using public transport, planning and following journeys, setting up the wheelchair, etc., and she said "yes" but did none of it.
Reply from Mohammed Ahmed, Director at Caring Hands East London

Hi O M, Thank you for bringing this to our attention. We will be looking into this claim of yours. But what upsets me is that you never bought this up earlier before going out to your excursion. if you had informed the coordinator that you're not happy with the carer we would have changed them for you, but instead you have come straight onto here. We will as mentioned look into this claim of yours and get back to you.

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Review from Annette H (Daughter of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's care has become worry free due to the quality and concern of her carers and the vigilance and support of her care coordinator. Their interest in her well being is ongoing and active so I don't have to feel like I'm alone in supporting her. Great team and even the management team, all the
way to the owner know her name and issues and are helpful and knowledgeable too.
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Review from Salmaan S (Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the service provided by Caring Hands. My carers are both very compassionate, caring, and responsible, they take good care of me! My coordinator is also brilliant and keeps me up to date if there are any changes with the care staff. He always responds to my texts and calls
promptly even when I contact him in the middle of the night, which is impressive. Overall both my carers and coordinator are brilliant and I am satisfied with their service.
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Review from Andre P (Son of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is amazing staff are brilliant taking care of my mother need a lot of support anything I need they support me best they can what I can ask they deliver best they can from coordinator Syed Zeeshan very happy services for my mother
Reply from Mohammed Ahmed, Director at Caring Hands East London

Thank you very much we hope to be able to continue the care for your mum.

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Review from A H (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Hands are an excellent agency. They have been providing care for my mum for nearly 18 months. The main carers are caring, conscientious and thorough. They provide a high level of care. The care coordinator, along with the management, is responsive and helpful, with excellent communication. I
am very appreciative of all of their help and support.
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Review from S P (Sister of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the service my sister is getting. I have no complaints about anything. My sister is used to the carer, and the carer knows how to handle my sister's everyday needs. Getting my sister ready when it's time to go to the day centre.
The care coordinator is the one I get in touch
with when I have any issues regarding the timetable for my sister's carer. He is changing things around to accommodate my sister's needs. The care coordinator always contacts me for feedback on how the carer towards my sister is going.
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Review from Harjot D (Client) published on 14 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very professional and apply great care and diligence in their work. They are highly experienced and provided the utmost detailed information and training to their staff.
All the processes and procedures were explained thoroughly as possible and I am very happy to be in contact with
the organisation. The managers and all other staff members demonstrated excellent knowledge and professionalism.
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Review from Jamshed K (Son of Client) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now passed away and the company have followed up on me since. The services provided were very good with minimal disruptions. I would like to say a big thank you to everyone involved.
Reply from Mohammed Ahmed, Director at Caring Hands East London

Hi Jamshed, once again sorry for your loss and hope every day makes it easier for you and your family. Take care.

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Review from Sue J (Client) published on 12 April 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Carers don’t come on time and the care coordinator does not contact me to inform me. Most times they can’t send another carer when the one carer lets them down. This leads to many hours left uncovered, and greatly affects my quality of life.
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Review from Rosemary B (Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and helpful.
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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Caring Hands East London is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.689 for Caring Hands East London is calculated as follows: ( (80 Excellents x 5) + (4 Goods x 4) + (6 Very Poors x 1) ) ÷ 90 Ratings = 4.689
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Hands East London is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Caring Hands East London

What Type of Services does Caring Hands East London offer?

Caring Hands East London offers Home Care.

How many Carers does Caring Hands East London employ?

Caring Hands East London employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Hands East London to verify any information. View our terms and conditions. Caring Hands East London has an Enhanced Service - more info.