Caring Hands East London has a Review Score of 9.7 (9.667) out of 10, based on 14 reviews in the last 2 years. Over all time Caring Hands East London has 18 reviews.
Review from S S (Daughter of Client) published on 22 July 2025
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Reply from Mohammed Ahmed, Director at Caring Hands East London
Thank you for your feedback and we will make sure that the staff are made aware of this compliment from you. Thank you for choosing CaringHands East London Ltd.
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Treated with Dignity
Value for Money
Review from Samina S (Daughter of Client) published on 16 July 2025
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Treated with Dignity
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Review from N F (Mother of Client) published on 11 July 2025
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Treated with Dignity
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Review from L Y (Daughter of Client) published on 11 July 2025
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Treated with Dignity
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Review from R K (Friend of Client) published on 11 July 2025
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Our assigned carer
I would also like to extend our sincere appreciation to the care coordinator. She has been exceptional in her role-always accessible, responsive, and willing to assist. Her ability to listen carefully, understand our concerns, and take swift action has made a significant difference in the quality of care we receive.
On behalf of our entire family, I would like to express our heartfelt thanks to Caring Hands, and in particular to Alishaba, for their continued professionalism, compassion,
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Review from Daniel L (Client) published on 30 May 2025
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Reply from Mohammed Ahmed, Director at Caring Hands East London
We are glad to hear this from yourself and hope to continue in the same manner
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Review from Viola A (Mother of Client) published on 30 May 2025
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Reply from Mohammed Ahmed, Director at Caring Hands East London
Thank you for your kind words and we hope to continue in this manner.
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Review from J M (Friend of Client) published on 21 January 2025
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Review from O M (Client) published on 13 January 2025
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Reply from Mohammed Ahmed, Director at Caring Hands East London
Hi O M, Thank you for bringing this to our attention. We will be looking into this claim of yours. But what upsets me is that you never bought this up earlier before going out to your excursion. if you had informed the coordinator that you're not happy with the carer we would have changed them for you, but instead you have come straight onto here. We will as mentioned look into this claim of yours and get back to you.
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Review from Annette H (Daughter of Client) published on 6 November 2024
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Review from Salmaan S (Client) published on 25 June 2024
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Review from Andre P (Son of Client) published on 11 June 2024
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Reply from Mohammed Ahmed, Director at Caring Hands East London
Thank you very much we hope to be able to continue the care for your mum.
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Review from A H (Daughter of Client) published on 20 March 2024
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Review from S P (Sister of Client) published on 20 March 2024
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Review from Harjot D (Client) published on 14 January 2023
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Review from Jamshed K (Son of Client) published on 2 September 2022
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Reply from Mohammed Ahmed, Director at Caring Hands East London
Hi Jamshed, once again sorry for your loss and hope every day makes it easier for you and your family. Take care.
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Review from Sue J (Client) published on 12 April 2019
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Review from Rosemary B (Client) published on 13 September 2017
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Treated with Dignity
Value for Money
The Review Score of 9.7 (9.667) out of 10 for Caring Hands East London is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Caring Hands East London is calculated as follows: ( (74 Excellents x 5) + (4 Goods x 4) + (6 Very Poors x 1) ) ÷ 84 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caring Hands East London is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Oct 2023
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