Caring Hands East London

Imperial House, 41 York Road, Ilford IG1 3AD
Review Us
9.7 23 Reviews
  • Caring Hands East London, Ilford
Caring Hands East London Ltd offers home care services for anyone who needs it including people with dementia, eating disorders, physical disabilities and sensory impairments.

Staff offer flexible support services for people - anything from help once a week to 24 hours a day.

Whether it be cooking, cleaning, personal care, weekly shopping or a walk in the park, staff at Caring Hands are happy to help.
Show Caring Hands East London on the Map

Care Provided by Caring Hands East London

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £16.68 – £35
  • Weekly Live-in Care Fees: £1300 – £2500

These prices are only a guideline, please contact Caring Hands East London to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sumera Rafiq (Registered Manager)

Caring Hands East London Reviews (23)

9.7

Caring Hands East London has a Review Score of 9.7 (9.664) out of 10, based on 19 reviews in the last 2 years.
Over all time Caring Hands East London has 23 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 1
  • 1
Date Published
  • 23
  • 12
  • 15
  • 19
  • 4
Reviewer Connection to Caring Hands East London
  • 7
  • 6
  • 4
  • 2
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from Jamshed K (Son of Client) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now passed away and the company have followed up on me since. The services provided were very good with minimal disruptions. I would like to say a big thank you to everyone involved.
Reply from Mohammed Ahmed, Director at Caring Hands East London

Hi Jamshed, once again sorry for your loss and hope every day makes it easier for you and your family. Take care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue J (Client) published on 12 April 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Carers don’t come on time and the care coordinator does not contact me to inform me. Most times they can’t send another carer when the one carer lets them down. This leads to many hours left uncovered, and greatly affects my quality of life.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary B (Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Caring Hands East London is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Caring Hands East London is calculated as follows: ( (93 Excellents x 5) + (14 Goods x 4) + (6 Very Poors x 1) ) ÷ 113 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Hands East London is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Hands East London to verify any information. View our terms and conditions. Caring Hands East London has an Enhanced Service - more info.