Caring Hands East London Ltd offers home care services for anyone who needs it including people with dementia, eating disorders, physical disabilities and sensory impairments.
Staff offer flexible support services for people - anything from help once a week to 24 hours a day.
Whether it be cooking, cleaning, personal care, weekly shopping or a walk in the park, staff at Caring Hands are happy to help.
Care Provided by Caring Hands East London
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 45 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £16.68 - £35
- Weekly Live-in Care Fees: £1,300 - £2,500
Contact Caring Hands East London to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Caring Hands East London Ltd
- Private Owned
Person in charge
- Sumera Rafiq (Registered Manager)
Caring Hands East London Reviews (29)
Caring Hands East London has a Review Score of 9.6 (9.597) out of 10, based on 22 reviews in the last 2 years.
Over all time Caring Hands East London has 29 reviews.
My mother's care has become worry free due to the quality and concern of her carers and the vigilance and support of her care coordinator. Their interest in her well being is ongoing and active so I don't have to feel like I'm alone in supporting her. Great team and even the management team, all the way to the owner know her name and issues and are helpful and knowledgeable too.
I am extremely satisfied with the service provided by Caring Hands. My carers are both very compassionate, caring, and responsible, they take good care of me! My coordinator is also brilliant and keeps me up to date if there are any changes with the care staff. He always responds to my texts and calls promptly even when I contact him in the middle of the night, which is impressive. Overall both my carers and coordinator are brilliant and I am satisfied with their service.
The care is amazing staff are brilliant taking care of my mother need a lot of support anything I need they support me best they can what I can ask they deliver best they can from coordinator Syed Zeeshan very happy services for my mother
Thank you very much we hope to be able to continue the care for your mum.
The care coordinator is the one I get in touch with when I have any issues regarding the timetable for my sister's carer. He is changing things around to accommodate my sister's needs. The care coordinator always contacts me for feedback on how the carer towards my sister is going.
Caring Hands are an excellent agency. They have been providing care for my mum for nearly 18 months. The main carers are caring, conscientious and thorough. They provide a high level of care. The care coordinator, along with the management, is responsive and helpful, with excellent communication. I am very appreciative of all of their help and support.
All the processes and procedures were explained thoroughly as possible and I am very happy to be in contact with the organisation. The managers and all other staff members demonstrated excellent knowledge and professionalism.
My father has now passed away and the company have followed up on me since. The services provided were very good with minimal disruptions. I would like to say a big thank you to everyone involved.
Hi Jamshed, once again sorry for your loss and hope every day makes it easier for you and your family. Take care.
Carers don’t come on time and the care coordinator does not contact me to inform me. Most times they can’t send another carer when the one carer lets them down. This leads to many hours left uncovered, and greatly affects my quality of life.
Very caring and helpful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 October 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Caring Hands East London.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Caring Hands East London.
Meet the Team (3)
Registered Care Manager to oversee all aspects of care for all clients, dealing directly with all professionals involved in all clients' care. Overlooking all departments.
Leading the assessment team and making sure that everyone has the correct information being relayed to the team for the best possible care and service,
Managing a team of 6 people, coordinating the day-to-day visits for all our clients. Checking in with social services and professionals involved with the care.
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