Caring Hands East London

I spoke to the managers about my health problems and what care I needed during an assessment and they completely disregarded that information. Then they gave me a carer that was not capable of doing anything that I needed her to do. I would ask the carer to do something and she would simply not do it. Sometimes I wondered if she understood English. She did. She simply did not do what I asked. She would huff and seem fed-up with me, and would not do it. This made me feel guilty for asking her to do, what I had paid her to do! I am paying for this with my own money because the NHS has abandoned me, yet again. I asked her to wash my hair a certain way, she didn't want to. She kept pulling it roughly and causing more breakage than necessary. I asked her if she has experienced wheeling people to places, using public transport, planning and following journeys, setting up the wheelchair, etc., and she said "yes" but did none of it.

My mother's care has become worry free due to the quality and concern of her carers and the vigilance and support of her care coordinator. Their interest in her well being is ongoing and active so I don't have to feel like I'm alone in supporting her. Great team and even the management team, all the way to the owner know her name and issues and are helpful and knowledgeable too.

I am extremely satisfied with the service provided by Caring Hands. My carers are both very compassionate, caring, and responsible, they take good care of me! My coordinator is also brilliant and keeps me up to date if there are any changes with the care staff. He always responds to my texts and calls promptly even when I contact him in the middle of the night, which is impressive. Overall both my carers and coordinator are brilliant and I am satisfied with their service.

The care is amazing staff are brilliant taking care of my mother need a lot of support anything I need they support me best they can what I can ask they deliver best they can from coordinator Syed Zeeshan very happy services for my mother

The care coordinator is the one I get in touch with when I have any issues regarding the timetable for my sister's carer. He is changing things around to accommodate my sister's needs. The care coordinator always contacts me for feedback on how the carer towards my sister is going.

Caring Hands are an excellent agency. They have been providing care for my mum for nearly 18 months. The main carers are caring, conscientious and thorough. They provide a high level of care. The care coordinator, along with the management, is responsive and helpful, with excellent communication. I am very appreciative of all of their help and support.

All the processes and procedures were explained thoroughly as possible and I am very happy to be in contact with the organisation. The managers and all other staff members demonstrated excellent knowledge and professionalism.

My father has now passed away and the company have followed up on me since. The services provided were very good with minimal disruptions. I would like to say a big thank you to everyone involved.

Carers don’t come on time and the care coordinator does not contact me to inform me. Most times they can’t send another carer when the one carer lets them down. This leads to many hours left uncovered, and greatly affects my quality of life.

Very caring and helpful.