Complete Service Solutions Ltd in West Yorkshire | 2 Home Care Providers

Review of
Local Homecare Leeds
from Kathleen K (Wife of Client) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

The carers were second to none. Absolutely wonderful. Took great care of my husband. Exceptional service provided.

Reply from Funbi, Manager at Local Homecare LeedsIt was a great pleasure to serve and provide care to your husband. Absolutely wonderful family and indeed a honour for us.

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Review of
Local Homecare Leeds
from Julie M (Wife of Client) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

The carers who attended my husband during his terminal illness were absolutely brilliant. Caring and professional not only to my husband but to me and my family I couldn't have kept Jack at home if it wasn't for their visits.

Reply from Safah, Care Coordinator at Local Homecare LeedsWe thank you for your appreciation and kind words. It truly means a great deal to us to know that our carers were able to support both Jack and your family during such a difficult time. We feel privileged to have been part of his care and to have helped you keep him at home, where he was most comfortable. Your gratitude will be shared with the team - they will be deeply touched to hear how much their support meant to you. Please accept our sincere condolences and warmest wishes to you and your family.

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Review of
Local Homecare Leeds
from Dawn G (Daughter of Client) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

The carers took wonderful care of my Dad. The management stayed in constant communication with us to check how we were. Carers are very professional. A good team overall.

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Review of
Local Homecare Leeds
from M C (Son of Client) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

The carers and management really helped my mum live independently. Constantly checked in when she went into hospital. Overall good staff.

Reply from Anita Khaira, Director at Local Homecare LeedsThank you for your feedback. It was a great privilege caring for mum.

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Review of
Local Homecare Leeds
from Joyce A (Daughter of Client) published on 14 March 2025 Submitted via Website • Report

Overall Experience

I couldn't be more grateful for the exceptional care my mum receives from Local Homecare. The moment the care staff arrived they showed a level of warmth and professionalism that immediately put us at ease. The attention to detail and genuine concern for her well-being was evident in everything they

did. The management team provided exceptional support, ensuring everything ran smoothly and always put the well-being of my mum above eveything with professionalism and care.

Reply from Safah Khushboo, Care Coordinator at Local Homecare LeedsThank you so much for your kind words! We are truly grateful for the trust you've placed in us to care for your mum. Our team works hard to provide the best possible care, and it's wonderful to hear that the warmth, professionalism, and attention to detail were apparent in every aspect of her care. We're so pleased to know that both the staff and management team have met your expectations. Your feedback means the world to us, and we will continue to prioritise your mum's well-being with the utmost care and dedication.

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Review of
Local Homecare Leeds
from Dawn H (Daughter of Client) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

My mum really enjoys the cleaner. We have her every month and she does an excellent service we love her.
The only thing I would say is that I now come in to book her for the next month, as in the past we have rung to book the appointment but they have either not been booked or missed entirely. This

has really upset my mum so now I come in to book the service.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare LeedsThank you so much for your feedback. We took your feedback on board and the new manager has immediately changed the procedure and now you've been calling in to make bookings and we send you confirmation emails. Feedback helps us improve our processes and we do thank you for telling us and hope you are happy with the changes implemented.

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Review of
Local Homecare Leeds
from John M (Son of Client) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Some fantastic carers! It's just a shame the fantastic care received by individual carers gets often overshadowed by management's very obvious lack of experience leaving a cancer patient who also suffers with various other disabilities, vulnerable and abandoned.
The professional incompetence of the

"office" lead to their being no care or inconsistent care on several occasions and when we attempted to hold them to account they responded by making up lies of being threatened and excuses instead of taking responsibility ultimately making the ultimate cop out by terminating their woefully inadequate service.
For the second and final time we have forwarded our experience to CQC whose current rating of "requires improvement" won't be changing any time soon. Fortunately for us we had the foresight to record all calls, save all emails and these have been forwarded too.
I wish anybody using their woefully inadequate service the very best of luck. They're going to need it.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare LeedsThank you for taking the time to leave a review. We understand that sometimes, despite every effort to provide the best service possible, some working relationships do not work out. In this instance, we are confident that we did our best to meet your needs, but unfortunately, it wasn't sufficient, which led to our decision to end the service. We can categorically and confidently state that a lot of the claims made in your review are in our opinion false. However, we also understand that this could be a matter of differing perspectives. We are immensely proud of the quality of our carers, who are highly trained, compassionate, and dedicated to providing the best care for our clients. We are also confident in our revamped management team, who are committed to delivering a professional and supportive service. We sincerely regret that your experience did not reflect the level of service we strive to provide, and we wish you and your mum all the best moving forward. Local Homecare.

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Review of
Local Homecare Leeds
from J C (Friend of Client) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are very caring and helpful and kind to my friend.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare LeedsThank you for your wonderful review. We're so pleased to hear that your friend has experienced such caring and kind support from our team. Our staff works hard to provide the best care and its heartwarming to know they've made a positive impact. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Local Homecare Leeds
from J L (Client) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

It's been fine. Staff are brilliant. Management's fine. Happy with care. Definitely recommend.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare LeedsThank you for sharing your positive feedback. We're so glad to hear that you're satisfied with the care, as well as the service from our staff and management. Your recommendation is truly appreciated and we'll continue to strive to provide excellent service. If there's anything else we can assist with, please feel free to let us know.

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Review of
Local Homecare Leeds
from B j (Father of Client) published on 10 May 2024 Submitted via Website • Report

Overall Experience

All the staff are very punctual. Good manners. All wear personal protective equipment. All seem to adhere to the care plan which is so important. The company is easy to contact at any time and would recommend them. We have had other companies in the past and Local Homecare are the best.

Reply from Emily Walker, Registered Manager at Local Homecare LeedsThank you so much for your review. We are so pleased you are happy with the care.

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Review of
Local Homecare Leeds
from V M (Daughter of Client) published on 14 December 2023 Submitted via Website • Report

Overall Experience

Local Homecare answered my call late on a Friday when no one else did. I needed to put some emergency care in place. They were round the next day to set up. The person who took the calls was beyond kind. I called many times and she was so patient and supportive.
The manager was thorough and reassuring.

She gave us all kinds of ideas on how to make life easier. She went above and beyond by putting us in touch with the local neighbourhood team.
All the members of staff who visited were cheerful and professional. I would highly recommend this provider.

Reply from Anita Khaira, Director at Local Homecare LeedsThank you for your lovely review. It's great to hear that you are happy with the service we provide.

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Review of
Local Homecare Leeds
from Pamela R (Daughter of Client) published on 7 September 2023 Submitted via Postal Card • Report

Overall Experience

The girls are very helpful and pleasant and engage with my mother. They are very understanding and chat with her. We are very satisfied with the service overall.

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Review of
Local Homecare Leeds
from Valerie C (Client) published on 3 July 2023 Submitted via Website • Report

Overall Experience

A friendly and knowledgeable firm. The carers are most kind and helpful and soon put one at ease. I was so pleased to have their backup when I broke my leg. They did not push but saw how much I could do and assisted. A great help to me when I needed it

Reply from Anita Khaira, Director at Local Homecare LeedsThank you so much for your kind review, we are so pleased that you have healed well, it was a pleasure to meet you and to help you with your recovery.

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Review of
Local Homecare Leeds
from J W (Daughter of Client) published on 10 February 2023 Submitted via Website • Report

Overall Experience

All the carers have gone above and beyond in recent weeks to help my father cope with his many ongoing health problems and my mother who has worsening dementia, giving the rest of the family much needed peace of mind. They have always been treated with dignity and respect. Sadly my father has just

passed away and my mother is now in a care home, but having the right care at home has allowed my parents to stay at home together for as long as possible

Reply from Anna Urwin, Registered Manager at Local Homecare LeedsThank you for your kind words, we were all saddened by the passing of your father - he was a real character! I am glad that your mother has settled into her care home, and that we were fortunate enough to know and care for them both.

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Review of
Local Homecare Leeds
from Jonathan K (Client) published on 1 February 2023 Submitted via Website • Report

Overall Experience

I am very happy with how the service is going. Spent time for walks all around surrounding areas, Yeadon and Bramhope. Regularly go to Pets at Home to buy birdseed, post office, Marks and Spencer.
Am planning to use the sessions to go back to the gymnasium.

Reply from Anna Urwin, Registered Manager at Local Homecare LeedsThank you for the review, we are delighted that you are happy with the service.

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Review of
Local Homecare Leeds
from Elizabeth C (Daughter of Client) published on 30 January 2023 Submitted via Website • Report

Overall Experience

Provided an excellent service to my mum and family. Always helpful and caring, nothing was ever too much trouble. We used this company for six months before our mum went into full time care. The Registered Manager stands out in our family. Highly recommend.

Reply from Anna Urwin, Registered Manager at Local Homecare LeedsThank you for your kind words, looking after your mum was a privilege and a joy.

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Review of
Local Homecare Leeds
from Joseph M (Client) published on 24 May 2022 Submitted via Website • Report

Overall Experience

The Management is excellent and the carers are all top class and very reliable. Any questions or concerns I have had have been dealt with promptly and effectively. The carers always go the extra mile and always treat me with dignity and respect.

Reply from Natasha Whitfield, Registered Manager at Local Homecare LeedsThank you so much for this amazing review, we are so glad you are so happy with the service provided to yourself.

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Review of
Local Homecare Leeds
from Jessie I (Client) published on 3 February 2022 Submitted via Postal Card • Report

Overall Experience

The care has been first class.

Reply from Natasha Whitfield, Registered Manager at Local Homecare LeedsThank you for your kind review, at Local Homecare we always do everything we can to ensure we are delivering the highest standard of care at all times.

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Review of
Local Homecare Leeds
from Sue K (Client) published on 14 January 2022 Submitted via Postal Card • Report

Overall Experience

I was very worried due to the size however they are not only 100% reliable but go the extra mile. They are kind, caring, and totally professional. I am impressed. Excellent Manager.

Reply from Natasha Whitfield, Registered Manager at Local Homecare LeedsThank you so much for your kind words. Local Homecare aim to provide the best care possible, we are so glad that we are able to provide a level of care you are happy with.

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Review of
Local Homecare Leeds
from J M (Daughter of Client) published on 7 December 2021 Submitted via Website • Report

Overall Experience

We have only been using Local Homecare for a couple of weeks for mum, (the girls come to make her lunch and sit with her for an hour and same again at tea time ) we have been very satisfied with the care she has received so far from her “dinner girls” as she calls them.

Reply from Natasha Whitfield, Registered Manager at Local Homecare LeedsThank you so much for your kind words and we are very happy to hear that you and your mum are happy with our amazing team of carers.

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Home Care Providers Owned by Complete Service Solutions Ltd in West Yorkshire

Complete Service Solutions Ltd Locations in West Yorkshire (2)

Complete Service Solutions Ltd Reviews in West Yorkshire (41)

Reviews posted for members of Complete Service Solutions Ltd

Local Homecare Leeds

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Local Homecare Leeds

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