Third Hand Healthcare Ltd in Surrey | 1 Home Care Provider

Review of
Third Hand Care
from Renee S (Wife of Client) published on 14 November 2025 Submitted via Website • Report

Overall Experience

We have been using Third hand Carers for almost a year now and I cannot thank them enough for the excellent care they provide for my husband. All the carers are well trained, professional and extremely friendly and kind. We look forward to their daily visits as they are very helpful and caring. Most

of them go above and beyond what is asked of them and they never seem to hurry to leave even though we know how busy they are. They take their time and are always patient.
The carers are also very punctual and reliable and if there is a problem the office lets us know immediately. I find the management team very helpful and obliging.
I cannot recommend them highly enough.

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Review of
Third Hand Care
from G S (Husband of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent. No complaints.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareWe appreciate the positive feedback and are glad to know that the care and support provided have met expectations.

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Review of
Third Hand Care
from Wendy K (Client) published on 19 March 2025 Submitted via Website • Report

Overall Experience

I have been with Third Hand Care for about 18 mths.
It's one of the best companies I've had for personal care. I have no faults with them,
The carers are extremely cheerful, always smiling and if you feeling down they do there very best to cheer you up.
The carers I get is excellent,
I have

also started having a carer to assist with shopping. It's very helpful as I can't do much in my wheelchair and hubby is thankful of the extra help with the lifting shopping.

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Review of
Third Hand Care
from D S (Client) published on 21 January 2025 Submitted via Postal Card • Report

Overall Experience

I have been very happy with your staff who are helping me in my home. They are well trained and we have quite a friendly and sometimes assuring relationship.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your wonderful feedback! It's always our goal to create a positive and comfortable experience.

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Review of
Third Hand Care
from A M (Client) assisted by family/friend published on 2 January 2025 Submitted via Postal Card • Report

Overall Experience

Excellent work.
Caring and polite.
Sense of humour.
Treated with dignity and respect.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you so much for your kind words. As the Nominated Individual, I am delighted to hear that our staff's caring attitude and sense of humour made such a positive impression. We appreciate your feedback and remain committed to maintaining the highest standard of care and respect for everyone we support.

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Review of
Third Hand Care
from S L (Wife of Client) published on 2 December 2024 Submitted via Postal Card • Report

Overall Experience

Always friendly, helpful and happy. Very caring staff.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your kind words! Your feedback is greatly appreciated and motivates us to continue our work with even more enthusiasm.

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Review of
Third Hand Care
from Aubrey S (Client) published on 2 December 2024 Submitted via Postal Card • Report

Overall Experience

All the carers are good, I have no issues.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for sharing your positive experience. We appreciate your feedback and look forward to continuing to provide you with excellent care.

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Review of
Third Hand Care
from D L (Client) published on 13 November 2024 Submitted via Postal Card • Report

Overall Experience

The carers do me a world of good.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you so much for your kind words. We are delighted to hear that our carers are making such a positive difference for you. It's our priority to provide support that truly makes a world of good, and knowing we have helped in this way means a lot to our team. Please don't hesitate to reach out if there's anything further we can do to support you.

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Review of
Third Hand Care
from John S (Husband of Client) published on 22 July 2024 Submitted via Website • Report

Overall Experience

Carer team was punctual, diligent and courteous. All the carers were kind and considerate in treating a fragile, 87-year-old female patient. I have nothing but praise for them. The carers were well-trained and were familiar with the method for changing the catheter and protective pads of a patient with

double incontinence. They adhered to a strict hygiene routine at all times.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your positive feedback regarding our carer team. We appreciate your praise for especially in handling delicate tasks such as catheter changes and managing double incontinence. Maintaining strict hygiene routines is a top priority, and we are glad our team met your expectations. Thank you for acknowledging their efforts.

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Review of
Third Hand Care
from H F (Client) published on 13 July 2024 Submitted via Postal Card • Report

Overall Experience

The nurses have all been helpful and willing to carry out my care. They leave when everything is tidy and clean. They always ask about my medication.

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Review of
Third Hand Care
from Philip M (Client) published on 13 July 2024 Submitted via Postal Card • Report

Overall Experience

Very good and excellent.

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Review of
Third Hand Care
from William E (Client) published on 31 May 2024 Submitted via Postal Card • Report

Overall Experience

You send a variety of cares, some female and some male, always very cheerful and kind, who assist me to have a shower, for one hour on Tuesday AM, getting me into the shower, sponging my back and feet and helping me out and drying. They take me to my dressing room and put cream on my feet. I also have

a footbath on a Friday.
It is always a pleasant experience. I tell them about my life and we have some laughter.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you so much for taking the time to share your experiences with our care service. We are thrilled to hear that your interactions with our care team have been so positive and filled with joy and laughter. It is always our goal to provide not just support, but also companionship and a pleasant atmosphere for our clients. Your feedback is incredibly valuable to us, as it reaffirms the importance of our work and the approach we take in training our staff to ensure they deliver care with kindness and respect. Thank you once again for your kind words and for allowing us the opportunity to be a part of your life.

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Review of
Third Hand Care
from D M (Client) published on 7 February 2024 Submitted via Postal Card • Report

Overall Experience

Always treated with respect and dignity, always friendly and always with respect. The carer is always polite and goes above and beyond giving respect.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your kind words! We are thrilled to hear about your positive experience and our team's dedication to respect and care. Your feedback motivates us to continue exceeding expectations.

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Review of
Third Hand Care
from V C (Client) published on 7 February 2024 Submitted via Postal Card • Report

Overall Experience

I have no complaints - all the girls and boys who look after me have shown me kindness and caring and I'm very happy with the care they provide. Thank you.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your kind words! We're delighted to provide you with the care you deserve.

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Review of
Third Hand Care
from Catherine P (Client) published on 5 February 2024 Submitted via Postal Card • Report

Overall Experience

This company tries very hard to deliver excellent care and I have to say they usually do. On the odd occasion, things go wrong, it is dealt with swiftly. I would definitely recommend this company.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your recommendation and understanding. We are committed to providing top care and addressing any issues promptly. Your trust is our priority.

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Review of
Third Hand Care
from M M (Daughter of Client) published on 5 February 2024 Submitted via Postal Card • Report

Overall Experience

The care we have received is excellent overall. My mother is treated with kindness and dignity. Management and staff always do their best to help with queries and requests. Everyone is very professional and friendly. Thank you so much!

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your kind words. We are delighted to hear about your positive experience and your mother's care. Your appreciation motivates our team to continue providing excellent service.

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Review of
Third Hand Care
from I S (Friend of Client) published on 23 January 2024 Submitted via Postal Card • Report

Overall Experience

Third Hand Care have been supporting my son for several months now. They have worked hard at getting to know him and his needs and are now considered family friends. They are always punctual, helpful and willing to support him in whatever he does from dance classes to swimming. The office staff communicate

well and are always helpful and friendly in dealing with them. We trust them implicitly with our son and the respite they provide is immeasurable.

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Review of
Third Hand Care
from B H (Client) published on 22 January 2024 Submitted via Postal Card • Report

Overall Experience

I have no hesitation in praising the exceptionally high standard of the carers provided and the overall support service. The carers are most encouraging always cheerful, kind and gentle in particularly helping me to get into bed and out, using the zimmer frame, also helping me to dress and help with

personal hygiene including using a commode. They help and encourage me and are present when I do my physio exercises. The carers arrive promptly subject to the weather and the traffic. They do try to get back to me to let me know if they will be late. One small point it would be helpful to have their names before they are due to arrive.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you for your positive review and valuable suggestion about providing carer names in advance. We are committed to enhancing our services and will incorporate this feedback for better care.

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Review of
Third Hand Care
from J H (Daughter of Client) published on 3 January 2024 Submitted via Postal Card • Report

Overall Experience

Unfortunately, we've noticed a deterioration in the level of care that a couple of carers provide. I want to stress that this is not all of them but 2 specifically. 3 or 4 times I have come home after the carer has attended to Mum and the back door has been left wide open. There is one particular carer

who only spends 10 minutes washing Mum and I know that this isn't sufficient time. Blood is left under Mum's fingernails where she's had a nosebleed. There are other issues that I will raise separately. But again I wish to stress the majority of carers are great and we enjoy seeing them and the care they give.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareI deeply appreciate your feedback and trust in our care services. I apologise for the concerns you have raised about a few carers. We take this seriously and are committed to addressing them urgently.
I am sorry for incidents like the door being left open and inadequate care time. We will investigate these matters thoroughly.
Most of our carers provide satisfactory care, and we value their dedication. Please share any other concerns for improvement.
Your feedback drives positive change, and I would like to discuss this further. Please suggest a convenient time for a call or meeting through the contact card on site.
Thank you for your feedback, and we are dedicated to ensuring exceptional care for your loved one.

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Review of
Third Hand Care
from Julianne R (Wife of Client) published on 13 December 2023 Submitted via Website • Report

Overall Experience

We have been supported by carers from Third Hand Care for over a year now. Each and every carer who enters our home is warm, friendly, and compassionate. It is an absolute delight to see their interactions with my brain-injured husband. Even on his dark days when he is frustrated with his dependence

on others, they are professional and patient. We have used other agencies who were good but don’t come close to the consistent standard of care shown by third-hand care. They are excellent and I would thoroughly recommend them to anyone needing home support.

Reply from Rodgers Phiri, Nominated Individual at Third Hand CareThank you so much for taking the time to share your heartfelt review of Third Hand Care. It truly warms our hearts to hear about your positive experience with our caregivers. We are grateful for the opportunity to be a part of your lives and look forward to continuing to provide the best possible care for your husband.

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Home Care Provider Owned by Third Hand Healthcare Ltd in Surrey

Third Hand Healthcare Ltd Locations in Surrey (1)

Third Hand Healthcare Ltd Reviews in Surrey (41)

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