Nothing is ever too much trouble from the office staff, carers and management.
Penelope M (Client)
She honestly looks forward to seeing them and they always cheer her up. To me that is priceless.
Toni G (Granddaughter of Client)
The carers are amazing, caring, helpful, understanding, patient
Sandra K (Wife of Client)
The cost of care depends on the type of support you need, how often you need it, and where you live. We offer everything from short daily visits to full 24-hour Live-in Care. For those with more complex needs, we can also arrange for two carers to attend at the same time.
Live-in Care is often a cost-effective alternative to moving into a care home, while still allowing you to enjoy independence in the comfort of your own home. Costs for Live-in Care may vary depending on the level of support required, but unlike many providers, our fees remain consistent wherever you live across the South of England.
All our services are tailored to you. Our fees always include a personalised care plan, designed around your needs, preferences, and budget. We keep this plan under regular review, so your care adapts as your circumstances change.
We aim to make arranging care simple and stress-free. From your very first call, your local team will guide you step by step to design a care package that works for you.
Your home. Your care. Your choice.
These prices are only a guideline, please contact Third Hand Care to find out the exact price for your requirements.
Third Hand Care has a Review Score of 9.7 (9.706) out of 10, based on 19 reviews in the last 2 years.
Over all time Third Hand Care has 40 reviews.
5.0 out of 5
We appreciate the positive feedback and are glad to know that the care and support provided have met expectations.
5.0 out of 5
5.0 out of 5
Thank you for your wonderful feedback! It's always our goal to create a positive and comfortable experience.
5.0 out of 5
Thank you so much for your kind words. As the Nominated Individual, I am delighted to hear that our staff's caring attitude and sense of humour made such a positive impression. We appreciate your feedback and remain committed to maintaining the highest standard of care and respect for everyone we support.
4.0 out of 5
Thank you for your kind words! Your feedback is greatly appreciated and motivates us to continue our work with even more enthusiasm.
4.0 out of 5
Thank you for sharing your positive experience. We appreciate your feedback and look forward to continuing to provide you with excellent care.
4.0 out of 5
Thank you so much for your kind words. We are delighted to hear that our carers are making such a positive difference for you. It's our priority to provide support that truly makes a world of good, and knowing we have helped in this way means a lot to our team. Please don't hesitate to reach out if there's anything further we can do to support you.
4.0 out of 5
Thank you for your positive feedback regarding our carer team. We appreciate your praise for especially in handling delicate tasks such as catheter changes and managing double incontinence. Maintaining strict hygiene routines is a top priority, and we are glad our team met your expectations. Thank you for acknowledging their efforts.
5.0 out of 5
5.0 out of 5
4.0 out of 5
Thank you so much for taking the time to share your experiences with our care service. We are thrilled to hear that your interactions with our care team have been so positive and filled with joy and laughter. It is always our goal to provide not just support, but also companionship and a pleasant atmosphere for our clients. Your feedback is incredibly valuable to us, as it reaffirms the importance of our work and the approach we take in training our staff to ensure they deliver care with kindness and respect. Thank you once again for your kind words and for allowing us the opportunity to be a part of your life.
5.0 out of 5
Thank you for your kind words! We are thrilled to hear about your positive experience and our team's dedication to respect and care. Your feedback motivates us to continue exceeding expectations.
5.0 out of 5
Thank you for your kind words! We're delighted to provide you with the care you deserve.
5.0 out of 5
Thank you for your recommendation and understanding. We are committed to providing top care and addressing any issues promptly. Your trust is our priority.
5.0 out of 5
Thank you for your kind words. We are delighted to hear about your positive experience and your mother's care. Your appreciation motivates our team to continue providing excellent service.
5.0 out of 5
5.0 out of 5
Thank you for your positive review and valuable suggestion about providing carer names in advance. We are committed to enhancing our services and will incorporate this feedback for better care.
3.0 out of 5
I deeply appreciate your feedback and trust in our care services. I apologise for the concerns you have raised about a few carers. We take this seriously and are committed to addressing them urgently.
I am sorry for incidents like the door being left open and inadequate care time. We will investigate these matters thoroughly.
Most of our carers provide satisfactory care, and we value their dedication. Please share any other concerns for improvement.
Your feedback drives positive change, and I would like to discuss this further. Please suggest a convenient time for a call or meeting through the contact card on site.
Thank you for your feedback, and we are dedicated to ensuring exceptional care for your loved one.
5.0 out of 5
Thank you so much for taking the time to share your heartfelt review of Third Hand Care. It truly warms our hearts to hear about your positive experience with our caregivers. We are grateful for the opportunity to be a part of your lives and look forward to continuing to provide the best possible care for your husband.
5.0 out of 5
May I say you always gave that recognition and respected that..treating both client and relative as individuals. We were so touched you attended dad’s funeral so kind and respectful of you.
Mum and I cannot recommend you wonderful people enough. Thank you again from the bottom of our hearts, we will remain forever grateful.
Love and best wishes to you all.
Thank you for your heartfelt words. It's our utmost priority to provide compassionate and individualised care, and we are deeply honoured to have been there for your father and your family during such a pivotal time. Your appreciation means the world to our team. Our thoughts remain with you and your family, and we are always here should you need us. Warmest wishes and gratitude, Third Hand Care Team.
The Review Score of 9.7 (9.706) out of 10 for Third Hand Care is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Third Hand Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Rodgers: Founder, CEO, and a Lifelong Learner
As the Founder and CEO of Third Hand Healthcare Ltd, Rodgers brings over 20 years of professional experience and a deep passion for improving community living. Under his leadership, the company recently celebrated its 10th anniversary; a significant milestone that underscores its impact and commitment to excellence in care.
Rodgers’ dedication to continuous learning is evident in his recent achievement of the NCFE CACHE Level 2 Certificate in Understanding Autism, which enhances his ability to address diverse client needs with sensitivity and expertise. This complements his completion of the prestigious Oxford Executive Leadership Program, further enriching his strategic vision and commitment to exceptional service.
Our Mission: Better Off at Home
Guided by the belief that individuals are truly “Better Off at Home,” we focus on delivering companionship-centred care. By encouraging, supporting, and empowering our clients, we aim to help them live independently, joyfully, and with dignity in the comfort of their own homes.
Why I Care
Personal experiences have shown me the transformative power of high-quality care at-home. Watching a loved one struggle reinforced my commitment to ensuring that families have access to the care, compassion, and support they need. At Third Hand Healthcare, we are driven to deliver the same level of care and joy that I would wish for my own family.
Role & Responsibilities
As CEO, I am dedicated to:
Strategic Vision: Driving our mission of ensuring every client is “Better Off at Home.”
Quality Assurance: Upholding the highest standards of care and service.
Community Engagement: Advocating for positive change and fostering meaningful connections within our community.
Qualifications & Experience
MBA
BSc in Marketing Management
BSc in Administration
ISMM Diploma
NCFE CACHE Level 2 Certificate in Understanding Autism (2024)
Oxford Executive Leadership Program
Throughout my professional journey, I have gained invaluable experience across multiple sectors where service quality is paramount. These insights have shaped Third Hand Healthcare into the trusted, client-focused organisation it is today.
Our Promise
"Our promise is simple yet profound: to deliver the level of care, reliability, and joy that we would want for our own families."
Melinda: Leading with Compassion and Excellence in Care
With over 25 years of dedicated experience in social care, Melinda serves as the Registered Manager at Third Hand Healthcare Ltd, bringing her deep connection to the Waverley and Rushmoor communities where she has lived for more than two decades. Since joining Third Hand Healthcare in 2021, Melinda has played a pivotal role in elevating our services to new heights, cementing our reputation as a leading provider of care in the South East of England.
Our Mission: Better Off at Home
Aligned with our mission to ensure individuals are "Better Off at Home," Melinda leads with a focus on providing safe, reliable, and high-quality care. Her dedication to a companionship-centred approach empowers our clients to live independently, while enhancing their quality of life with joy and fulfillment.
Role & Responsibilities
As the Registered Manager, Melinda’s primary responsibilities include:
Leadership & Service Growth: Overseeing the development of our services to ensure they remain safe, effective, and responsive to the needs of our clients. Under her leadership, Third Hand Healthcare has grown significantly, becoming a trusted name in the South East.
Quality Assurance: Maintaining the highest standards of care and continuously improving the safety and reliability of our services.
Community Engagement: Building strong relationships within the community and ensuring that our services have a meaningful, positive impact.
Staff Training and Development: Equipping our care team with comprehensive training and support to provide exceptional care.
Melinda's Promise
"My promise is to lead with integrity and to ensure that every client receives the level of care, service, and compassion that I would want for my own family. Your safety and well-being are at the heart of everything we do."
Skills & Qualifications
Diploma in Business Management
Diploma in Health and Social Care Management
City & Guilds Certification
Extensive experience across various sectors, enriching her approach to delivering quality care services.
Melinda’s leadership has been instrumental in shaping Third Hand Healthcare into a leading care provider in the South East of England. Her commitment to safety, service excellence, and community involvement makes her an invaluable part of our team.
Debbie: Clinical Lead Nurse
Debbie joined Third Hand Healthcare Ltd in November 2024, bringing over three decades of invaluable experience in nursing and healthcare. Her career spans diverse roles across care homes, acute hospital settings, and critical care, making her an exceptional leader dedicated to ensuring safe and high-quality care. Debbie’s commitment to patient well-being, mentorship, and professional development has been a driving force in her journey, shaping her into the compassionate and skilled Clinical Lead she is today.
Our Mission: Better Off at Home
Aligned with our mission of ensuring individuals are “Better Off at Home,” Debbie’s leadership focuses on delivering safe, effective, and patient-centred care. Her extensive expertise in clinical governance and mentorship empowers our team to provide clients with the highest standard of care while maintaining their independence and dignity in their own homes.
Role & Responsibilities
As Clinical Lead Nurse, Debbie is responsible for:
Clinical Leadership: Overseeing clinical standards to ensure all care is safe, effective, and meets regulatory requirements.
Training and Development: Mentoring carers to enhance their skills, achieve certifications, and deliver high-quality care.
Quality Assurance: Implementing processes to maintain and improve care standards across all services.
Specialist Expertise: Supporting the team with her knowledge in complex care areas, including neurological, critical care, and stroke management.
Skills & Qualifications
Debbie’s career has been enriched by a wide range of professional qualifications and hands-on experience, including:
NVQ Level 2 in Caring
Diploma in Nursing (University of Surrey, 2005)
Advanced Stroke Care Certification
Mentorship Level 2 (2004)
A1 Assessor’s Course
Venepuncture and Cannulation
IV Drug Administration
Male and Female Catheterisation
Her background spans specialised roles in stroke care, diabetic management, critical care, and leadership positions in multidisciplinary teams.
Debbie’s Promise
“My promise is to lead with integrity, compassion, and expertise to ensure the care we provide is safe, effective, and delivered with the utmost respect. I am committed to supporting our team in creating a service that brings comfort and joy to our clients and their families.”
A Lifelong Commitment to Care
Debbie’s leadership ensures that Third Hand Healthcare continues to grow as a trusted, leading provider of care in the South East of England. Her dedication to excellence, mentorship, and community impact is at the heart of everything she does.
Mam Busso: Care Coordinator
Mam Busso’s journey at Third Hand Healthcare Ltd is a testament to the company’s commitment to professional growth and development. Starting as a Carer, she progressed through the ranks to Senior Carer, Team Leader, and Field Officer, before becoming a Care Coordinator in 2024. Her dedication, hands-on experience, and leadership make her an integral part of our team.
Our Mission: Better Off at Home
Mam Busso plays a crucial role in ensuring our mission of making individuals “Better Off at Home” is upheld by coordinating care services that are safe, reliable, and tailored to individual needs. Her experience in frontline care allows her to understand both the client and staff perspectives, ensuring a well-rounded approach to care delivery.
Role & Responsibilities
As a Care Coordinator, Mam Busso is responsible for:
Scheduling & Coordination: Ensuring efficient staff deployment to provide seamless, person-centred care.
Supporting & Mentoring Staff: Assisting carers with training, guidance, and professional development.
Client & Family Liaison: Communicating with clients and their families to ensure quality service.
Operational Oversight: Managing daily care operations and ensuring compliance with company policies.
Skills & Qualifications
Extensive hands-on experience from carer to leadership roles.
Currently completing NVQ in Health and Social Care to further enhance her expertise.
Strong communication and team leadership skills.
A passion for delivering compassionate and effective care.
Mam Busso’s Promise
“My promise is to ensure every client receives safe, consistent, and compassionate care, while supporting our team to grow and excel in their roles.”
Mam Busso’s rise through the company demonstrates Third Hand Healthcare’s commitment to staff development, and her leadership helps ensure we remain a leading care provider in the South East of England.
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