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Third Hand Care

5 Abbey Business Park, Monks Walk, Farnham GU9 8HT
Third Hand Care Logo
Third Hand Care logo
Nothing is ever too much trouble from the office staff, carers and management.Penelope M(Client / Service User)
Third Hand Care, Farnham
She honestly looks forward to seeing them and they always cheer her up. To me that is priceless.Toni G(Granddaughter of Client/Service User)
Third Hand Care, Farnham
The carers are amazing, caring, helpful, understanding, patientSandra K(Wife of Client/Service User)
Third Hand Care, Farnham

Third Hand Care, based in Farnham, specialises in delivering high-quality, personalised home care services. Registered with the Care Quality Commission (CQC), the organisation underscores its commitment to exceptional care standards. The dedicated team at Third Hand Care takes great pride in their stellar reputation within the community for trustworthiness and excellence.

Focusing on client independence, Third Hand Care crafts customised care plans that align with individual lifestyles and specific needs. In...  

Care Provided by Third Hand Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1,500

The cost of care depends on the type of support you need, how often you need it, and where you live. We offer everything from short daily visits to full 24-hour Live-in Care. For those with more complex needs, we can also arrange for two carers to attend at the same time.

Live-in Care is often a cost-effective alternative to moving into a care home, while still allowing you to enjoy independence in the comfort of your own home. Costs for Live-in Care may vary depending on the level of support required, but unlike many providers, our fees remain consistent wherever you live across the South of England.

All our services are tailored to you. Our fees always include a personalised care plan, designed around your needs, preferences, and budget. We keep this plan under regular review, so your care adapts as your circumstances change.

We aim to make arranging care simple and stress-free. From your very first call, your local team will guide you step by step to design a care package that works for you.

Your home. Your care. Your choice.

The price(s) shown are provided by the agency. Contact Third Hand Care for full pricing details and T&Cs.

Contact Third Hand Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Rodgers Phiri (Managing Director)

Third Hand Care Reviews (42)

9.5

Third Hand Care has a Review Score of 9.5 (9.487) out of 10, based on 13 reviews in the last 2 years. Over all time Third Hand Care has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Molly R (Daughter of Client) published on 2 March 2020 Submitted via Website
Overall Experience

My Mum has been receiving care from Third Hand since August 2019. Mum is very happy with the care she receives as are the whole family. The carers are very pleasant and helpful to Mum. I would have no hesitation in recommending them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Arshwell M (Daughter of Client) published on 23 October 2018 Submitted via Postal Card
Overall Experience

Very helpful and excellent service

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 August 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Monday 10 Jun 2024Third Hand Care is thrilled to announce that Shaoleen, one of our exemplary team leaders has achieved her NVQ 3 in Adult Social Care. Shaoleen began her journey with us...

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Third Hand Care.

Meet the Team (4)

Rodgers Phiri Job Title: Nominated Individual Joined: 2014
Rodgers Phiri
Rodgers: Founder, CEO, and a Lifelong Learner

As the Founder and CEO of Third Hand Healthcare Ltd, Rodgers brings over 20 years of professional experience and a deep passion for improving community living. Under his leadership, the company recently celebrated its 10th anniversary; a significant milestone that underscores its impact and commitment to excellence in care.

Rodgers’ dedication to continuous learning is evident in his recent achievement of the NCFE CACHE Level 2 Certificate in Understanding Autism, which enhances his ability to address diverse client needs with sensitivity and expertise. This complements his completion of the prestigious Oxford Executive Leadership Program, further enriching his strategic vision and commitment to exceptional service.

Our Mission: Better Off at Home

Guided by the belief that individuals are truly “Better Off at Home,” we focus on delivering companionship-centred care. By encouraging, supporting, and empowering our clients, we aim to help them live independently, joyfully, and with dignity in the comfort of their own homes.

Why I Care

Personal experiences have shown me the transformative power of high-quality care at-home. Watching a loved one struggle reinforced my commitment to ensuring that families have access to the care, compassion, and support they need. At Third Hand Healthcare, we are driven to deliver the same level of care and joy that I would wish for my own family.

Role & Responsibilities

As CEO, I am dedicated to:

Strategic Vision: Driving our mission of ensuring every client is “Better Off at Home.”
Quality Assurance: Upholding the highest standards of care and service.
Community Engagement: Advocating for positive change and fostering meaningful connections within our community.

Qualifications & Experience

MBA
BSc in Marketing Management
BSc in Administration
ISMM Diploma
NCFE CACHE Level 2 Certificate in Understanding Autism (2024)
Oxford Executive Leadership Program

Throughout my professional journey, I have gained invaluable experience across multiple sectors where service quality is paramount. These insights have shaped Third Hand Healthcare into the trusted, client-focused organisation it is today.

Our Promise

"Our promise is simple yet profound: to deliver the level of care, reliability, and joy that we would want for our own families."

Melinda Appleyard Job Title: Registered Manager Joined: 2021
Melinda Appleyard
Melinda: Leading with Compassion and Excellence in Care

With over 25 years of dedicated experience in social care, Melinda serves as the Registered Manager at Third Hand Healthcare Ltd, bringing her deep connection to the Waverley and Rushmoor communities where she has lived for more than two decades. Since joining Third Hand Healthcare in 2021, Melinda has played a pivotal role in elevating our services to new heights, cementing our reputation as a leading provider of care in the South East of England.

Our Mission: Better Off at Home

Aligned with our mission to ensure individuals are "Better Off at Home," Melinda leads with a focus on providing safe, reliable, and high-quality care. Her dedication to a companionship-centred approach empowers our clients to live independently, while enhancing their quality of life with joy and fulfillment.

Role & Responsibilities

As the Registered Manager, Melinda’s primary responsibilities include:

Leadership & Service Growth: Overseeing the development of our services to ensure they remain safe, effective, and responsive to the needs of our clients. Under her leadership, Third Hand Healthcare has grown significantly, becoming a trusted name in the South East.

Quality Assurance: Maintaining the highest standards of care and continuously improving the safety and reliability of our services.

Community Engagement: Building strong relationships within the community and ensuring that our services have a meaningful, positive impact.

Staff Training and Development: Equipping our care team with comprehensive training and support to provide exceptional care.

Melinda's Promise

"My promise is to lead with integrity and to ensure that every client receives the level of care, service, and compassion that I would want for my own family. Your safety and well-being are at the heart of everything we do."

Skills & Qualifications

Diploma in Business Management
Diploma in Health and Social Care Management
City & Guilds Certification

Extensive experience across various sectors, enriching her approach to delivering quality care services.

Melinda’s leadership has been instrumental in shaping Third Hand Healthcare into a leading care provider in the South East of England. Her commitment to safety, service excellence, and community involvement makes her an invaluable part of our team.

Debbie Vincent Job Title: RGN Clinical Lead Joined: 2024
Debbie Vincent
Debbie: Clinical Lead Nurse

Debbie joined Third Hand Healthcare Ltd in November 2024, bringing over three decades of invaluable experience in nursing and healthcare. Her career spans diverse roles across care homes, acute hospital settings, and critical care, making her an exceptional leader dedicated to ensuring safe and high-quality care. Debbie’s commitment to patient well-being, mentorship, and professional development has been a driving force in her journey, shaping her into the compassionate and skilled Clinical Lead she is today.

Our Mission: Better Off at Home

Aligned with our mission of ensuring individuals are “Better Off at Home,” Debbie’s leadership focuses on delivering safe, effective, and patient-centred care. Her extensive expertise in clinical governance and mentorship empowers our team to provide clients with the highest standard of care while maintaining their independence and dignity in their own homes.

Role & Responsibilities

As Clinical Lead Nurse, Debbie is responsible for:

Clinical Leadership: Overseeing clinical standards to ensure all care is safe, effective, and meets regulatory requirements.
Training and Development: Mentoring carers to enhance their skills, achieve certifications, and deliver high-quality care.
Quality Assurance: Implementing processes to maintain and improve care standards across all services.

Specialist Expertise: Supporting the team with her knowledge in complex care areas, including neurological, critical care, and stroke management.

Skills & Qualifications

Debbie’s career has been enriched by a wide range of professional qualifications and hands-on experience, including:

NVQ Level 2 in Caring
Diploma in Nursing (University of Surrey, 2005)
Advanced Stroke Care Certification
Mentorship Level 2 (2004)
A1 Assessor’s Course
Venepuncture and Cannulation
IV Drug Administration
Male and Female Catheterisation

Her background spans specialised roles in stroke care, diabetic management, critical care, and leadership positions in multidisciplinary teams.

Debbie’s Promise

“My promise is to lead with integrity, compassion, and expertise to ensure the care we provide is safe, effective, and delivered with the utmost respect. I am committed to supporting our team in creating a service that brings comfort and joy to our clients and their families.”

A Lifelong Commitment to Care

Debbie’s leadership ensures that Third Hand Healthcare continues to grow as a trusted, leading provider of care in the South East of England. Her dedication to excellence, mentorship, and community impact is at the heart of everything she does.

Mam Busso Jack Job Title: Care Coordinator Joined: 2020
Mam Busso Jack
Mam Busso: Care Coordinator

Mam Busso’s journey at Third Hand Healthcare Ltd is a testament to the company’s commitment to professional growth and development. Starting as a Carer, she progressed through the ranks to Senior Carer, Team Leader, and Field Officer, before becoming a Care Coordinator in 2024. Her dedication, hands-on experience, and leadership make her an integral part of our team.

Our Mission: Better Off at Home

Mam Busso plays a crucial role in ensuring our mission of making individuals “Better Off at Home” is upheld by coordinating care services that are safe, reliable, and tailored to individual needs. Her experience in frontline care allows her to understand both the client and staff perspectives, ensuring a well-rounded approach to care delivery.

Role & Responsibilities

As a Care Coordinator, Mam Busso is responsible for:

Scheduling & Coordination: Ensuring efficient staff deployment to provide seamless, person-centred care.
Supporting & Mentoring Staff: Assisting carers with training, guidance, and professional development.
Client & Family Liaison: Communicating with clients and their families to ensure quality service.

Operational Oversight: Managing daily care operations and ensuring compliance with company policies.

Skills & Qualifications
Extensive hands-on experience from carer to leadership roles.
Currently completing NVQ in Health and Social Care to further enhance her expertise.
Strong communication and team leadership skills.

A passion for delivering compassionate and effective care.

Mam Busso’s Promise

“My promise is to ensure every client receives safe, consistent, and compassionate care, while supporting our team to grow and excel in their roles.”

Mam Busso’s rise through the company demonstrates Third Hand Healthcare’s commitment to staff development, and her leadership helps ensure we remain a leading care provider in the South East of England.

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