Nothing is ever too much trouble from the office staff, carers and management.Penelope M(Client / Service User)
She honestly looks forward to seeing them and they always cheer her up. To me that is priceless.Toni G(Granddaughter of Client/Service User)
The carers are amazing, caring, helpful, understanding, patientSandra K(Wife of Client/Service User)
Nothing is ever too much trouble from the office staff, carers and management.Penelope M(Client / Service User)
She honestly looks forward to seeing them and they always cheer her up. To me that is priceless.Toni G(Granddaughter of Client/Service User)
The carers are amazing, caring, helpful, understanding, patientSandra K(Wife of Client/Service User)
Third Hand Care, based in Farnham, specialises in delivering high-quality, personalised home care services. Registered with the Care Quality Commission (CQC), the organisation underscores its commitment to exceptional care standards. The dedicated team at Third Hand Care takes great pride in their stellar reputation within the community for trustworthiness and excellence.
Focusing on client independence, Third Hand Care crafts customised care plans that align with individual lifestyles and specific needs. In...
Care Provided by Third Hand Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £31
- Weekly Live-in Care Fees: from £1,500
The cost of care depends on the type of support you need, how often you need it, and where you live. We offer everything from short daily visits to full 24-hour Live-in Care. For those with more complex needs, we can also arrange for two carers to attend at the same time.
Live-in Care is often a cost-effective alternative to moving into a care home, while still allowing you to enjoy independence in the comfort of your own home. Costs for Live-in Care may vary depending on the level of support required, but unlike many providers, our fees remain consistent wherever you live across the South of England.
All our services are tailored to you. Our fees always include a personalised care plan, designed around your needs, preferences, and budget. We keep this plan under regular review, so your care adapts as your circumstances change.
We aim to make arranging care simple and stress-free. From your very first call, your local team will guide you step by step to design a care package that works for you.
Your home. Your care. Your choice.
Contact Third Hand Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Third Hand Healthcare Ltd
- Private Owned
Person in charge
- Rodgers Phiri (Managing Director)
Third Hand Care Reviews (42)
Third Hand Care has a Review Score of 9.5 (9.487) out of 10, based on 13 reviews in the last 2 years.
Over all time Third Hand Care has 42 reviews.
We have been supported by carers from Third Hand Care for over a year now. Each and every carer who enters our home is warm, friendly, and compassionate. It is an absolute delight to see their interactions with my brain-injured husband. Even on his dark days when he is frustrated with his dependence on others, they are professional and patient. We have used other agencies who were good but don’t come close to the consistent standard of care shown by third-hand care. They are excellent and I would thoroughly recommend them to anyone needing home support.
Thank you so much for taking the time to share your heartfelt review of Third Hand Care. It truly warms our hearts to hear about your positive experience with our caregivers. We are grateful for the opportunity to be a part of your lives and look forward to continuing to provide the best possible care for your husband.
I am from a nursing background so am very aware of current trends in care.
Mum and I cannot recommend you wonderful people enough. Thank you again from the bottom of our hearts, we will remain forever grateful.
Love and best wishes to you all.
Thank you for your heartfelt words. It's our utmost priority to provide compassionate and individualised care, and we are deeply honoured to have been there for your father and your family during such a pivotal time. Your appreciation means the world to our team. Our thoughts remain with you and...
Fantastic, flexible and caring staff.
Lovely friendly staff who are experienced in the type of care needed and respect my daughter's wishes. Good response on the phone if care times need to be adjusted for any reason.
Our carer has provided excellent care for our father. She is cheerful and always attentive and treats my father with dignity and discretion. She is always very helpful when we ask her questions and he enjoys the food she prepares for him.
Thank you for your kind words about the carer who has been providing excellent care for your father. We are delighted to hear that she is attentive, cheerful and respectful while also being a helpful source of information for your family. It's wonderful to know that your father enjoys the meals she...
These carers have been helping me in the mornings and evenings with my personal care - washing, showering, dressing etc. They have shown great interest in me and my well-being - they have been caring and very cheerful with their work.
Thank you for sharing your positive experience with our carers; we truly appreciate your kind words and will make sure to pass on your gratitude to them for their outstanding work.
Top marks to all carers.
We are grateful that you are super happy with the service!
My grandmother was very resistant to the idea of having carers, how quickly that changed! Everyone that comes into my grandmother's house is kind, respectful, thoughtful and genuinely cares. She honestly looks forward to seeing them and they always cheer her up. To me that is priceless. As a company, they are very accommodating and their communication is great. I would highly recommend Third hand Care.
Thank you Toni, its great to know that we are making a difference to you grandmother's daily life and that she is happy with the service.
The carers that looked after my late mum, from October till December, were absolutely wonderful and it didn’t seem like a job to them. So gentle and patient and although they are on a time limit, as they have other patients to tend to, nothing seemed too much. They were always polite and willing to ask questions about Mum's hobbies and the family. They also treated Mum with respect.
Thank you for the positive feedback, your feedback helps us to improve our service.
Overall, a very good/pleasing experience of Third Hand Carers. We are a family group who share caring for our bedridden mother. We all have nothing but good things to say about the level of care provided. The staff are kind and courteous at all times and always show respect for our mother. The only negative is sometimes, if running late, the contact with ETA could be improved, otherwise all good.
Thank you, Paul, for the feedback, I am glad that you are happy with our service, it is your feedback that helps us thrive to even do better. I have taken on board the issue with ETA alerts and have asked the management team to make sure there is an improvement in this area and I will contact you personally in a couple of weeks to check on how we are getting on in this area.
Nothing is ever too much trouble from the office staff, carers and management. Have been with the agency for 9-months, also can find no fault. I have four visits daily. The staff who have come to me have always been in a smart uniform with face masks; they are clearly well trained and always act professionally. They are caring, friendly and polite. Each visit, they ask how I am and note my welfare. They listen to me well and always before leaving ask have you got all you need. A number of times, I have been unwell when a carer has arrived and taken appropriate action. They have called 999 when clearly needed, and other times phoned 111 and spoke to managerial staff. I trust them totally. Managerial staff, have with my permission, liaised with GP when necessary, have collected urgent extra prescriptions for me when I have none. I know if I notify them of a problem I have/need, act promptly to help.
Thank you Penny for the kind comments. I am happy to know that you are getting on very well with the attending your home together with office and management staff, we are here to help and when things work like that, it makes the job even easier and we really appreciate it.
The carers are amazing, caring, helpful, understanding, patient; hubby loves them. We would never have managed without them. The support we have had is amazing. Treated with dignity. Make him smile and sometimes laugh. Long many they help people like us.
Thank you for the review, I am glad to hear that you are happy with our service, our management team is always available whenever you need them, we rejoice with you when things are going right and will also work with you whenever something is going wrong. Thank you for being one happy client.
Cannot praise the carers enough. All of them are kind, efficient, confident, and above all, smiling with encouragement.
Saved me from a serious breakdown.
Thank you, Kay, I am glad you are happy with the service.
All of the staff are very efficient and caring when helping my husband four times daily.
Thank you, Jean, I am glad you are happy with our service and as usual, if you need anything our management team are always there for you.
Wonderful, kind, caring, lovely carers who will always go the extra mile/miles for you. You are lucky to have them at your side whenever you need them and they don't judge you; they share a good laugh - and who doesn't need that.
Thank you Louise for your lovely review. I am very pleased to hear you are happy with the service. Best regards, Rodgers and the team.
I have been very impressed by the level of care given by two carers. They are friendly, capable and very caring to my husband. I would have no hesitation in recommending Third Hand Care. The only downside is that I don't always know what time they will call, but I appreciate that it is not easy to suit everybody.
Thank you for your positive review with regards to time, you will notice that we put up a range of + or - 15 taking into account any traffic delays and like you rightly say at times this can go over but if this is happening consistently usually we will pick it up at the office and make sure the...
Staff are friendly and helpful.
However, when carers are delayed, there is often a lack of communication between the carers, office and client leading to frustration on my husband's part if he is left in bed or unable to get to bed.
Thank you for giving us such a positive review and for raising your concerns which I by now you will have been contacted directly by our management team apologising for this anomaly and allaying how we are going to make sure that this is sorted and what we are doing to make sure it will not happen...
I would recommend them as if we have had a problem they come out and try and help us. Nothing was too much trouble.
Thank you to all at Third hand Care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 August 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Monday 10 Jun 2024Third Hand Care is thrilled to announce that Shaoleen, one of our exemplary team leaders has achieved her NVQ 3 in Adult Social Care. Shaoleen began her journey with us...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Third Hand Care.
Meet the Team (4)
As the Founder and CEO of Third Hand Healthcare Ltd, Rodgers brings over 20 years of professional experience and a deep passion for improving community living. Under his leadership, the company recently celebrated its 10th anniversary; a significant milestone that underscores its impact and commitment to excellence in care.
Rodgers’ dedication to continuous learning is evident in his recent achievement of the NCFE CACHE Level 2 Certificate in Understanding Autism, which enhances his ability to address diverse client needs with sensitivity and expertise. This complements his completion of the prestigious Oxford Executive Leadership Program, further enriching his strategic vision and commitment to exceptional service.
Guided by the belief that individuals are truly “Better Off at Home,” we focus on delivering companionship-centred care. By encouraging, supporting, and empowering our clients, we aim to help them live independently, joyfully, and with dignity in the comfort of their own homes.
Personal experiences have shown me the transformative power of high-quality care at-home. Watching a loved one struggle reinforced my commitment to ensuring that families have access to the care, compassion, and support they need. At Third Hand Healthcare, we are driven to deliver the same level of care and joy that I would wish for my own family.
As CEO, I am dedicated to:
Quality Assurance: Upholding the highest standards of care and service.
Community Engagement: Advocating for positive change and fostering meaningful connections within our community.
Qualifications & Experience
BSc in Marketing Management
BSc in Administration
ISMM Diploma
NCFE CACHE Level 2 Certificate in Understanding Autism (2024)
Oxford Executive Leadership Program
Throughout my professional journey, I have gained invaluable experience across multiple sectors where service quality is paramount. These insights have shaped Third Hand Healthcare into the trusted, client-focused organisation it is today.
"Our promise is simple yet profound: to deliver the level of care, reliability, and joy that we would want for our own families."
With over 25 years of dedicated experience in social care, Melinda serves as the Registered Manager at Third Hand Healthcare Ltd, bringing her deep connection to the Waverley and Rushmoor communities where she has lived for more than two decades. Since joining Third Hand Healthcare in 2021, Melinda has played a pivotal role in elevating our services to new heights, cementing our reputation as a leading provider of care in the South East of England.
Aligned with our mission to ensure individuals are "Better Off at Home," Melinda leads with a focus on providing safe, reliable, and high-quality care. Her dedication to a companionship-centred approach empowers our clients to live independently, while enhancing their quality of life with joy and fulfillment.
As the Registered Manager, Melinda’s primary responsibilities include:
Quality Assurance: Maintaining the highest standards of care and continuously improving the safety and reliability of our services.
Staff Training and Development: Equipping our care team with comprehensive training and support to provide exceptional care.
"My promise is to lead with integrity and to ensure that every client receives the level of care, service, and compassion that I would want for my own family. Your safety and well-being are at the heart of everything we do."
Skills & Qualifications
Diploma in Health and Social Care Management
City & Guilds Certification
Extensive experience across various sectors, enriching her approach to delivering quality care services.
Melinda’s leadership has been instrumental in shaping Third Hand Healthcare into a leading care provider in the South East of England. Her commitment to safety, service excellence, and community involvement makes her an invaluable part of our team.
Debbie joined Third Hand Healthcare Ltd in November 2024, bringing over three decades of invaluable experience in nursing and healthcare. Her career spans diverse roles across care homes, acute hospital settings, and critical care, making her an exceptional leader dedicated to ensuring safe and high-quality care. Debbie’s commitment to patient well-being, mentorship, and professional development has been a driving force in her journey, shaping her into the compassionate and skilled Clinical Lead she is today.
Aligned with our mission of ensuring individuals are “Better Off at Home,” Debbie’s leadership focuses on delivering safe, effective, and patient-centred care. Her extensive expertise in clinical governance and mentorship empowers our team to provide clients with the highest standard of care while maintaining their independence and dignity in their own homes.
As Clinical Lead Nurse, Debbie is responsible for:
Training and Development: Mentoring carers to enhance their skills, achieve certifications, and deliver high-quality care.
Quality Assurance: Implementing processes to maintain and improve care standards across all services.
Specialist Expertise: Supporting the team with her knowledge in complex care areas, including neurological, critical care, and stroke management.
Debbie’s career has been enriched by a wide range of professional qualifications and hands-on experience, including:
Diploma in Nursing (University of Surrey, 2005)
Advanced Stroke Care Certification
Mentorship Level 2 (2004)
A1 Assessor’s Course
Venepuncture and Cannulation
IV Drug Administration
Male and Female Catheterisation
Her background spans specialised roles in stroke care, diabetic management, critical care, and leadership positions in multidisciplinary teams.
“My promise is to lead with integrity, compassion, and expertise to ensure the care we provide is safe, effective, and delivered with the utmost respect. I am committed to supporting our team in creating a service that brings comfort and joy to our clients and their families.”
Debbie’s leadership ensures that Third Hand Healthcare continues to grow as a trusted, leading provider of care in the South East of England. Her dedication to excellence, mentorship, and community impact is at the heart of everything she does.
Mam Busso’s journey at Third Hand Healthcare Ltd is a testament to the company’s commitment to professional growth and development. Starting as a Carer, she progressed through the ranks to Senior Carer, Team Leader, and Field Officer, before becoming a Care Coordinator in 2024. Her dedication, hands-on experience, and leadership make her an integral part of our team.
Mam Busso plays a crucial role in ensuring our mission of making individuals “Better Off at Home” is upheld by coordinating care services that are safe, reliable, and tailored to individual needs. Her experience in frontline care allows her to understand both the client and staff perspectives, ensuring a well-rounded approach to care delivery.
As a Care Coordinator, Mam Busso is responsible for:
Supporting & Mentoring Staff: Assisting carers with training, guidance, and professional development.
Client & Family Liaison: Communicating with clients and their families to ensure quality service.
Operational Oversight: Managing daily care operations and ensuring compliance with company policies.
Extensive hands-on experience from carer to leadership roles.
Currently completing NVQ in Health and Social Care to further enhance her expertise.
Strong communication and team leadership skills.
A passion for delivering compassionate and effective care.
“My promise is to ensure every client receives safe, consistent, and compassionate care, while supporting our team to grow and excel in their roles.”
Mam Busso’s rise through the company demonstrates Third Hand Healthcare’s commitment to staff development, and her leadership helps ensure we remain a leading care provider in the South East of England.
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