Nothing is ever too much trouble from the office staff, carers and management.Penelope M(Client / Service User)
She honestly looks forward to seeing them and they always cheer her up. To me that is priceless.Toni G(Granddaughter of Client/Service User)
The carers are amazing, caring, helpful, understanding, patientSandra K(Wife of Client/Service User)
Nothing is ever too much trouble from the office staff, carers and management.Penelope M(Client / Service User)
She honestly looks forward to seeing them and they always cheer her up. To me that is priceless.Toni G(Granddaughter of Client/Service User)
The carers are amazing, caring, helpful, understanding, patientSandra K(Wife of Client/Service User)
Third Hand Care, based in Farnham, specialises in delivering high-quality, personalised home care services. Registered with the Care Quality Commission (CQC), the organisation underscores its commitment to exceptional care standards. The dedicated team at Third Hand Care takes great pride in their stellar reputation within the community for trustworthiness and excellence.
Focusing on client independence, Third Hand Care crafts customised care plans that align with individual lifestyles and specific needs. In...
Third Hand Care, based in Farnham, specialises in delivering high-quality, personalised home care services. Registered with the Care Quality Commission (CQC), the organisation underscores its commitment to exceptional care standards. The dedicated team at Third Hand Care takes great pride in their stellar reputation within the community for trustworthiness and excellence.
Focusing on client independence, Third Hand Care crafts customised care plans that align with individual lifestyles and specific needs. In close consultation with clients and their families, they offer a versatile array of services that can be tailored to suit varied preferences. Whether the need is for minimal daily assistance or comprehensive 24-hour care, they adapt to meet unique client requirements.
Their service offerings encompass Personal Care, Medication Reminders, Meal Preparation, Light Housekeeping, and more. Emotional companionship, Mobility Assistance, Well-being Checks, as well as specialised Live-In and 24-Hour Complex Care are also available. Designed with client comfort and well-being in mind, these services empower clients and their families to have a say in the frequency and type of support provided.
The guiding principle at Third Hand Care is client choice. Their mission revolves around enabling clients to maintain their valued independence while receiving the exact level of support they require, all rendered by a team as devoted as it is skilled.
Care Provided by Third Hand Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £31
Weekly Live-in Care
From £1,500
Contact Third Hand Care to get a personalised quote:
The cost of care depends on the type of support you need, how often you need it, and where you live. We offer everything from short daily visits to full 24-hour Live-in Care. For those with more complex needs, we can also arrange for two carers to attend at the same time.
Live-in Care is often a cost-effective alternative to moving into a care home, while still allowing you to enjoy independence in the comfort of your own home. Costs for Live-in Care may vary depending on the level of support required, but unlike many providers, our fees remain consistent wherever you live across the South of England.
All our services are tailored to you. Our fees always include a personalised care plan, designed around your needs, preferences, and budget. We keep this plan under regular review, so your care adapts as your circumstances change.
We aim to make arranging care simple and stress-free. From your very first call, your local team will guide you step by step to design a care package that works for you.
Your home. Your care. Your choice.
The price(s) shown are provided by the agency. Contact Third Hand Care for full pricing details and T&Cs.
Review from Julianne R (Wife of Client) published on 13 December 2023 Submitted via Website•
Overall Experience
We have been supported by carers from Third Hand Care for over a year now. Each and every carer who enters our home is warm, friendly, and compassionate. It is an absolute delight to see their interactions with my brain-injured husband. Even on his dark days when he is frustrated with his...
We have been supported by carers from Third Hand Care for over a year now. Each and every carer who enters our home is warm, friendly, and compassionate. It is an absolute delight to see their interactions with my brain-injured husband. Even on his dark days when he is frustrated with his dependence on others, they are professional and patient. We have used other agencies who were good but don’t come close to the consistent standard of care shown by third-hand care. They are excellent and I would thoroughly recommend them to anyone needing home support.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
Thank you so much for taking the time to share your heartfelt review of Third Hand Care. It truly warms our hearts to hear about your positive experience with our caregivers. We are grateful for the opportunity to be a part of your lives and look forward to continuing to provide the best possible care for your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary C (Daughter of Client) published on 11 August 2023 Submitted via Website•
Overall Experience
Dear Third Hand Care thank you so much for looking after my father for 21 months. Mum and I cannot fault your care kindness and compassion. Not only did you take care of my dear father but also supported my dear mother through this difficult time. Concerns and change were always acted on...
Dear Third Hand Care thank you so much for looking after my father for 21 months. Mum and I cannot fault your care kindness and compassion. Not only did you take care of my dear father but also supported my dear mother through this difficult time. Concerns and change were always acted on immediately. Your duty of care never failed. Communication being one of your top priorities.
I am from a nursing background so am very aware of current trends in care.
May I say you always gave that recognition and respected that..treating both client and relative as individuals. We were so touched you attended dad’s funeral so kind and respectful of you. Mum and I cannot recommend you wonderful people enough. Thank you again from the bottom of our hearts, we will remain forever grateful.
Love and best wishes to you all.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
Thank you for your heartfelt words. It's our utmost priority to provide compassionate and individualised care, and we are deeply honoured to have been there for your father and your family during such a pivotal time. Your appreciation means the world to our team. Our thoughts remain with you and...
Thank you for your heartfelt words. It's our utmost priority to provide compassionate and individualised care, and we are deeply honoured to have been there for your father and your family during such a pivotal time. Your appreciation means the world to our team. Our thoughts remain with you and your family, and we are always here should you need us. Warmest wishes and gratitude, Third Hand Care Team.
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Treated with Dignity
Value for Money
Review from G M (Son of Client) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
Fantastic, flexible and caring staff.
Fantastic, flexible and caring staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C F (Mother of Client) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
Lovely friendly staff who are experienced in the type of care needed and respect my daughter's wishes. Good response on the phone if care times need to be adjusted for any reason.
Lovely friendly staff who are experienced in the type of care needed and respect my daughter's wishes. Good response on the phone if care times need to be adjusted for any reason.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C T (Daughter of Client) published on 4 May 2023 Submitted via Review Postal Card•
Overall Experience
Our carer has provided excellent care for our father. She is cheerful and always attentive and treats my father with dignity and discretion. She is always very helpful when we ask her questions and he enjoys the food she prepares for him.
Our carer has provided excellent care for our father. She is cheerful and always attentive and treats my father with dignity and discretion. She is always very helpful when we ask her questions and he enjoys the food she prepares for him.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
Thank you for your kind words about the carer who has been providing excellent care for your father. We are delighted to hear that she is attentive, cheerful and respectful while also being a helpful source of information for your family. It's wonderful to know that your father enjoys the meals she...
Thank you for your kind words about the carer who has been providing excellent care for your father. We are delighted to hear that she is attentive, cheerful and respectful while also being a helpful source of information for your family. It's wonderful to know that your father enjoys the meals she prepares as well. We will be sure to share your appreciation with her and continue to support her in providing the best possible care for your father.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N S (Client / Service User) published on 4 May 2023 Submitted via Review Postal Card•
Overall Experience
These carers have been helping me in the mornings and evenings with my personal care - washing, showering, dressing etc. They have shown great interest in me and my well-being - they have been caring and very cheerful with their work.
These carers have been helping me in the mornings and evenings with my personal care - washing, showering, dressing etc. They have shown great interest in me and my well-being - they have been caring and very cheerful with their work.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
Thank you for sharing your positive experience with our carers; we truly appreciate your kind words and will make sure to pass on your gratitude to them for their outstanding work.
Staff
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
No Rating
Review from Michael R (Client / Service User) published on 25 April 2022 Submitted via Postal Card•
Overall Experience
Top marks to all carers.
Top marks to all carers.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
We are grateful that you are super happy with the service!
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Management
Treated with Dignity
Value for Money
Review from Toni G (Granddaughter of Client) published on 19 April 2022 Submitted via Website•
Overall Experience
My grandmother was very resistant to the idea of having carers, how quickly that changed! Everyone that comes into my grandmother's house is kind, respectful, thoughtful and genuinely cares. She honestly looks forward to seeing them and they always cheer her up. To me that is priceless. As a...
My grandmother was very resistant to the idea of having carers, how quickly that changed! Everyone that comes into my grandmother's house is kind, respectful, thoughtful and genuinely cares. She honestly looks forward to seeing them and they always cheer her up. To me that is priceless. As a company, they are very accommodating and their communication is great. I would highly recommend Third hand Care.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
Thank you Toni, its great to know that we are making a difference to you grandmother's daily life and that she is happy with the service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V P (Daughter of Client) published on 24 February 2022 Submitted via Website•
Overall Experience
The carers that looked after my late mum, from October till December, were absolutely wonderful and it didn’t seem like a job to them. So gentle and patient and although they are on a time limit, as they have other patients to tend to, nothing seemed too much. They were always polite and willing to...
The carers that looked after my late mum, from October till December, were absolutely wonderful and it didn’t seem like a job to them. So gentle and patient and although they are on a time limit, as they have other patients to tend to, nothing seemed too much. They were always polite and willing to ask questions about Mum's hobbies and the family. They also treated Mum with respect.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
Thank you for the positive feedback, your feedback helps us to improve our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Paul M (Son of Client) published on 14 January 2022 Submitted via Postal Card•
Overall Experience
Overall, a very good/pleasing experience of Third Hand Carers. We are a family group who share caring for our bedridden mother. We all have nothing but good things to say about the level of care provided. The staff are kind and courteous at all times and always show respect for our mother. The only...
Overall, a very good/pleasing experience of Third Hand Carers. We are a family group who share caring for our bedridden mother. We all have nothing but good things to say about the level of care provided. The staff are kind and courteous at all times and always show respect for our mother. The only negative is sometimes, if running late, the contact with ETA could be improved, otherwise all good.
↩Reply from Rodgers Phiri, Nominated Individual at Third Hand Care
Thank you, Paul, for the feedback, I am glad that you are happy with our service, it is your feedback that helps us thrive to even do better. I have taken on board the issue with ETA alerts and have asked the management team to make sure there is an improvement in this area and I will contact you personally in a couple of weeks to check on how we are getting on in this area.
Staff
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Management
Treated with Dignity
Value for Money
Review from Penelope M (Client / Service User) published on 27 July 2021 Submitted via Review Postal Card•
Overall Experience
Nothing is ever too much trouble from the office staff, carers and management. Have been with the agency for 9-months, also can find no fault. I have four visits daily. The staff who have come to me have always been in a smart uniform with face masks; they are clearly well trained and always act...
Nothing is ever too much trouble from the office staff, carers and management. Have been with the agency for 9-months, also can find no fault. I have four visits daily. The staff who have come to me have always been in a smart uniform with face masks; they are clearly well trained and always act professionally. They are caring, friendly and polite. Each visit, they ask how I am and note my welfare. They listen to me well and always before leaving ask have you got all you need. A number of times, I have been unwell when a carer has arrived and taken appropriate action. They have called 999 when clearly needed, and other times phoned 111 and spoke to managerial staff. I trust them totally. Managerial staff, have with my permission, liaised with GP when necessary, have collected urgent extra prescriptions for me when I have none. I know if I notify them of a problem I have/need, act promptly to help.
↩Reply from Rodgers Phiri, Managing Director at Third Hand Care
Thank you Penny for the kind comments. I am happy to know that you are getting on very well with the attending your home together with office and management staff, we are here to help and when things work like that, it makes the job even easier and we really appreciate it.
Staff
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Value for Money
No Rating
Review from Sandra K (Wife of Client) published on 16 July 2021 Submitted via Review Postal Card•
Overall Experience
The carers are amazing, caring, helpful, understanding, patient; hubby loves them. We would never have managed without them. The support we have had is amazing. Treated with dignity. Make him smile and sometimes laugh. Long many they help people like us.
The carers are amazing, caring, helpful, understanding, patient; hubby loves them. We would never have managed without them. The support we have had is amazing. Treated with dignity. Make him smile and sometimes laugh. Long many they help people like us.
↩Reply from Rodgers Phiri, Director at Third Hand Care
Thank you for the review, I am glad to hear that you are happy with our service, our management team is always available whenever you need them, we rejoice with you when things are going right and will also work with you whenever something is going wrong. Thank you for being one happy client.
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Management
Treated with Dignity
Value for Money
No Rating
Review from Carolyn C (Wife of Client) published on 1 July 2021 Submitted via Review Postal Card•
Overall Experience
Cannot praise the carers enough. All of them are kind, efficient, confident, and above all, smiling with encouragement.
Cannot praise the carers enough. All of them are kind, efficient, confident, and above all, smiling with encouragement.
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Management
Treated with Dignity
Value for Money
Review from Kay F (Wife of Client) published on 18 June 2021 Submitted via Review Postal Card•
Overall Experience
They were very much needed.
Saved me from a serious breakdown.
They were very much needed.
Saved me from a serious breakdown.
↩Reply from Rodgers Phiri, Registered Manager at Third Hand Care
Thank you, Kay, I am glad you are happy with the service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Jean W (Wife of Client) published on 18 June 2021 Submitted via Review Postal Card•
Overall Experience
All of the staff are very efficient and caring when helping my husband four times daily.
All of the staff are very efficient and caring when helping my husband four times daily.
↩Reply from Rodgers Phiri, Registered Manager at Third Hand Care
Thank you, Jean, I am glad you are happy with our service and as usual, if you need anything our management team are always there for you.
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Management
Treated with Dignity
Value for Money
Review from Louise P (Client / Service User) published on 26 April 2021 Submitted via Website•
Overall Experience
Wonderful, kind, caring, lovely carers who will always go the extra mile/miles for you. You are lucky to have them at your side whenever you need them and they don't judge you; they share a good laugh - and who doesn't need that.
Wonderful, kind, caring, lovely carers who will always go the extra mile/miles for you. You are lucky to have them at your side whenever you need them and they don't judge you; they share a good laugh - and who doesn't need that.
↩Reply from Rodgers Phiri, Registered Manager at Third Hand Care
Thank you Louise for your lovely review. I am very pleased to hear you are happy with the service. Best regards, Rodgers and the team.
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Value for Money
Review from D G (Wife of Client) published on 26 November 2020 Submitted via Postal Card•
Overall Experience
I have been very impressed by the level of care given by two carers. They are friendly, capable and very caring to my husband. I would have no hesitation in recommending Third Hand Care. The only downside is that I don't always know what time they will call, but I appreciate that it is not easy to...
I have been very impressed by the level of care given by two carers. They are friendly, capable and very caring to my husband. I would have no hesitation in recommending Third Hand Care. The only downside is that I don't always know what time they will call, but I appreciate that it is not easy to suit everybody.
↩Reply from Rodgers Phiri, Registered Manager at Third Hand Care
Thank you for your positive review with regards to time, you will notice that we put up a range of + or - 15 taking into account any traffic delays and like you rightly say at times this can go over but if this is happening consistently usually we will pick it up at the office and make sure the...
Thank you for your positive review with regards to time, you will notice that we put up a range of + or - 15 taking into account any traffic delays and like you rightly say at times this can go over but if this is happening consistently usually we will pick it up at the office and make sure the carers keep as close as possible to the agreed times. Our management team will be in touch to make sure there is an improvement in keeping within the time range.
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Value for Money
Review from M C (Son of Client) published on 26 November 2020 Submitted via Postal Card•
Overall Experience
Staff are friendly and helpful.
Staff are friendly and helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H L (Wife of Client) published on 19 November 2020 Submitted via Postal Card•
Overall Experience
I am happy with the level of care my husband receives and with the encouragement the carers give him to exercise twice a day.
However, when carers are delayed, there is often a lack of communication between the carers, office and client leading to frustration on my husband's part if he is left in...
I am happy with the level of care my husband receives and with the encouragement the carers give him to exercise twice a day.
However, when carers are delayed, there is often a lack of communication between the carers, office and client leading to frustration on my husband's part if he is left in bed or unable to get to bed.
↩Reply from Rodgers Phiri, Registered Manager at Third Hand Care
Thank you for giving us such a positive review and for raising your concerns which I by now you will have been contacted directly by our management team apologising for this anomaly and allaying how we are going to make sure that this is sorted and what we are doing to make sure it will not happen...
Thank you for giving us such a positive review and for raising your concerns which I by now you will have been contacted directly by our management team apologising for this anomaly and allaying how we are going to make sure that this is sorted and what we are doing to make sure it will not happen again. Your feedback can only help to improve our service, making it safer for both our service users and staff.
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No Rating
Review from Sue (Daughter of Client) published on 2 March 2020 Submitted via Website•
Overall Experience
Very pleased overall with the care mum receives. To start with a few not even complaints just little things, like emptying the bin, putting dishes away. Which were rectified?
I would recommend them as if we have had a problem they come out and try and help us. Nothing was too much trouble....
Very pleased overall with the care mum receives. To start with a few not even complaints just little things, like emptying the bin, putting dishes away. Which were rectified? I would recommend them as if we have had a problem they come out and try and help us. Nothing was too much trouble.
Thank you to all at Third hand Care.
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Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 August 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Third Hand Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Third Hand Care.
Accreditations
There are no accreditations posted yet for Third Hand Care.
Meet the Team (4)
Rodgers PhiriJob Title Nominated IndividualJoined 2014
Rodgers: Founder, CEO, and a Lifelong Learner
As the Founder and CEO of Third Hand Healthcare Ltd, Rodgers brings over 20 years of professional...
Rodgers: Founder, CEO, and a Lifelong Learner
As the Founder and CEO of Third Hand Healthcare Ltd, Rodgers brings over 20 years of professional experience and a deep passion for improving community living. Under his leadership, the company recently celebrated its 10th anniversary; a significant milestone that underscores its impact and commitment to excellence in care.
Rodgers’ dedication to continuous learning is evident in his recent achievement of the NCFE CACHE Level 2 Certificate in Understanding Autism, which enhances his ability to address diverse client needs with sensitivity and expertise. This complements his completion of the prestigious Oxford Executive Leadership Program, further enriching his strategic vision and commitment to exceptional service.
Our Mission: Better Off at Home
Guided by the belief that individuals are truly “Better Off at Home,” we focus on delivering companionship-centred care. By encouraging, supporting, and empowering our clients, we aim to help them live independently, joyfully, and with dignity in the comfort of their own homes.
Why I Care
Personal experiences have shown me the transformative power of high-quality care at-home. Watching a loved one struggle reinforced my commitment to ensuring that families have access to the care, compassion, and support they need. At Third Hand Healthcare, we are driven to deliver the same level of care and joy that I would wish for my own family.
Role & Responsibilities
As CEO, I am dedicated to:
Strategic Vision: Driving our mission of ensuring every client is “Better Off at Home.”
Quality Assurance: Upholding the highest standards of care and service.
Community Engagement: Advocating for positive change and fostering meaningful connections within our community.
Qualifications & Experience
MBA
BSc in Marketing Management
BSc in Administration
ISMM Diploma
NCFE CACHE Level 2 Certificate in Understanding Autism (2024)
Oxford Executive Leadership Program
Throughout my professional journey, I have gained invaluable experience across multiple sectors where service quality is paramount. These insights have shaped Third Hand Healthcare into the trusted, client-focused organisation it is today.
Our Promise
"Our promise is simple yet profound: to deliver the level of care, reliability, and joy that we would want for our own families."
Melinda AppleyardJob Title Registered ManagerJoined 2021
Melinda: Leading with Compassion and Excellence in Care
With over 25 years of dedicated experience in social care, Melinda serves as the Registered...
Melinda: Leading with Compassion and Excellence in Care
With over 25 years of dedicated experience in social care, Melinda serves as the Registered Manager at Third Hand Healthcare Ltd, bringing her deep connection to the Waverley and Rushmoor communities where she has lived for more than two decades. Since joining Third Hand Healthcare in 2021, Melinda has played a pivotal role in elevating our services to new heights, cementing our reputation as a leading provider of care in the South East of England.
Our Mission: Better Off at Home
Aligned with our mission to ensure individuals are "Better Off at Home," Melinda leads with a focus on providing safe, reliable, and high-quality care. Her dedication to a companionship-centred approach empowers our clients to live independently, while enhancing their quality of life with joy and fulfillment.
Role & Responsibilities
As the Registered Manager, Melinda’s primary responsibilities include:
Leadership & Service Growth: Overseeing the development of our services to ensure they remain safe, effective, and responsive to the needs of our clients. Under her leadership, Third Hand Healthcare has grown significantly, becoming a trusted name in the South East.
Quality Assurance: Maintaining the highest standards of care and continuously improving the safety and reliability of our services.
Community Engagement: Building strong relationships within the community and ensuring that our services have a meaningful, positive impact.
Staff Training and Development: Equipping our care team with comprehensive training and support to provide exceptional care.
Melinda's Promise
"My promise is to lead with integrity and to ensure that every client receives the level of care, service, and compassion that I would want for my own family. Your safety and well-being are at the heart of everything we do."
Skills & Qualifications
Diploma in Business Management
Diploma in Health and Social Care Management
City & Guilds Certification
Extensive experience across various sectors, enriching her approach to delivering quality care services.
Melinda’s leadership has been instrumental in shaping Third Hand Healthcare into a leading care provider in the South East of England. Her commitment to safety, service excellence, and community involvement makes her an invaluable part of our team.
Debbie VincentJob Title RGN Clinical LeadJoined 2024
Debbie: Clinical Lead Nurse
Debbie joined Third Hand Healthcare Ltd in November 2024, bringing over three decades of invaluable experience in nursing...
Debbie: Clinical Lead Nurse
Debbie joined Third Hand Healthcare Ltd in November 2024, bringing over three decades of invaluable experience in nursing and healthcare. Her career spans diverse roles across care homes, acute hospital settings, and critical care, making her an exceptional leader dedicated to ensuring safe and high-quality care. Debbie’s commitment to patient well-being, mentorship, and professional development has been a driving force in her journey, shaping her into the compassionate and skilled Clinical Lead she is today.
Our Mission: Better Off at Home
Aligned with our mission of ensuring individuals are “Better Off at Home,” Debbie’s leadership focuses on delivering safe, effective, and patient-centred care. Her extensive expertise in clinical governance and mentorship empowers our team to provide clients with the highest standard of care while maintaining their independence and dignity in their own homes.
Role & Responsibilities
As Clinical Lead Nurse, Debbie is responsible for:
Clinical Leadership: Overseeing clinical standards to ensure all care is safe, effective, and meets regulatory requirements.
Training and Development: Mentoring carers to enhance their skills, achieve certifications, and deliver high-quality care.
Quality Assurance: Implementing processes to maintain and improve care standards across all services.
Specialist Expertise: Supporting the team with her knowledge in complex care areas, including neurological, critical care, and stroke management.
Skills & Qualifications
Debbie’s career has been enriched by a wide range of professional qualifications and hands-on experience, including:
NVQ Level 2 in Caring
Diploma in Nursing (University of Surrey, 2005)
Advanced Stroke Care Certification
Mentorship Level 2 (2004)
A1 Assessor’s Course
Venepuncture and Cannulation
IV Drug Administration
Male and Female Catheterisation
Her background spans specialised roles in stroke care, diabetic management, critical care, and leadership positions in multidisciplinary teams.
Debbie’s Promise
“My promise is to lead with integrity, compassion, and expertise to ensure the care we provide is safe, effective, and delivered with the utmost respect. I am committed to supporting our team in creating a service that brings comfort and joy to our clients and their families.”
A Lifelong Commitment to Care
Debbie’s leadership ensures that Third Hand Healthcare continues to grow as a trusted, leading provider of care in the South East of England. Her dedication to excellence, mentorship, and community impact is at the heart of everything she does.
Mam Busso JackJob Title Care CoordinatorJoined 2020
Mam Busso: Care Coordinator
Mam Busso’s journey at Third Hand Healthcare Ltd is a testament to the company’s commitment to professional growth and...
Mam Busso: Care Coordinator
Mam Busso’s journey at Third Hand Healthcare Ltd is a testament to the company’s commitment to professional growth and development. Starting as a Carer, she progressed through the ranks to Senior Carer, Team Leader, and Field Officer, before becoming a Care Coordinator in 2024. Her dedication, hands-on experience, and leadership make her an integral part of our team.
Our Mission: Better Off at Home
Mam Busso plays a crucial role in ensuring our mission of making individuals “Better Off at Home” is upheld by coordinating care services that are safe, reliable, and tailored to individual needs. Her experience in frontline care allows her to understand both the client and staff perspectives, ensuring a well-rounded approach to care delivery.
Role & Responsibilities
As a Care Coordinator, Mam Busso is responsible for:
Scheduling & Coordination: Ensuring efficient staff deployment to provide seamless, person-centred care.
Supporting & Mentoring Staff: Assisting carers with training, guidance, and professional development.
Client & Family Liaison: Communicating with clients and their families to ensure quality service.
Operational Oversight: Managing daily care operations and ensuring compliance with company policies.
Skills & Qualifications
Extensive hands-on experience from carer to leadership roles.
Currently completing NVQ in Health and Social Care to further enhance her expertise.
Strong communication and team leadership skills.
A passion for delivering compassionate and effective care.
Mam Busso’s Promise
“My promise is to ensure every client receives safe, consistent, and compassionate care, while supporting our team to grow and excel in their roles.”
Mam Busso’s rise through the company demonstrates Third Hand Healthcare’s commitment to staff development, and her leadership helps ensure we remain a leading care provider in the South East of England.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Third Hand Care to verify any information. View our terms and conditions. Third Hand Care has an Enhanced Service -what an Enhanced Service includes.
