Nothing is ever too much trouble from the office staff, carers and management.
Penelope M (Client)
She honestly looks forward to seeing them and they always cheer her up. To me that is priceless.
Toni G (Granddaughter of Client)
The carers are amazing, caring, helpful, understanding, patient
Sandra K (Wife of Client)
The cost of care depends on the type of support you need, how often you need it, and where you live. We offer everything from short daily visits to full 24-hour Live-in Care. For those with more complex needs, we can also arrange for two carers to attend at the same time.
Live-in Care is often a cost-effective alternative to moving into a care home, while still allowing you to enjoy independence in the comfort of your own home. Costs for Live-in Care may vary depending on the level of support required, but unlike many providers, our fees remain consistent wherever you live across the South of England.
All our services are tailored to you. Our fees always include a personalised care plan, designed around your needs, preferences, and budget. We keep this plan under regular review, so your care adapts as your circumstances change.
We aim to make arranging care simple and stress-free. From your very first call, your local team will guide you step by step to design a care package that works for you.
Your home. Your care. Your choice.
These prices are only a guideline, please contact Third Hand Care to find out the exact price for your requirements.
Third Hand Care has a Review Score of 9.7 (9.706) out of 10, based on 19 reviews in the last 2 years.
Over all time Third Hand Care has 40 reviews.
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you for your kind words about the carer who has been providing excellent care for your father. We are delighted to hear that she is attentive, cheerful and respectful while also being a helpful source of information for your family. It's wonderful to know that your father enjoys the meals she prepares as well. We will be sure to share your appreciation with her and continue to support her in providing the best possible care for your father.
4.0 out of 5
Thank you for sharing your positive experience with our carers; we truly appreciate your kind words and will make sure to pass on your gratitude to them for their outstanding work.
5.0 out of 5
We are grateful that you are super happy with the service!
5.0 out of 5
Thank you Toni, its great to know that we are making a difference to you grandmother's daily life and that she is happy with the service.
5.0 out of 5
Thank you for the positive feedback, your feedback helps us to improve our service.
5.0 out of 5
Thank you, Paul, for the feedback, I am glad that you are happy with our service, it is your feedback that helps us thrive to even do better. I have taken on board the issue with ETA alerts and have asked the management team to make sure there is an improvement in this area and I will contact you personally in a couple of weeks to check on how we are getting on in this area.
5.0 out of 5
Thank you Penny for the kind comments. I am happy to know that you are getting on very well with the attending your home together with office and management staff, we are here to help and when things work like that, it makes the job even easier and we really appreciate it.
5.0 out of 5
Thank you for the review, I am glad to hear that you are happy with our service, our management team is always available whenever you need them, we rejoice with you when things are going right and will also work with you whenever something is going wrong. Thank you for being one happy client.
5.0 out of 5
5.0 out of 5
Thank you, Kay, I am glad you are happy with the service.
5.0 out of 5
Thank you, Jean, I am glad you are happy with our service and as usual, if you need anything our management team are always there for you.
5.0 out of 5
Thank you Louise for your lovely review. I am very pleased to hear you are happy with the service. Best regards, Rodgers and the team.
5.0 out of 5
Thank you for your positive review with regards to time, you will notice that we put up a range of + or - 15 taking into account any traffic delays and like you rightly say at times this can go over but if this is happening consistently usually we will pick it up at the office and make sure the carers keep as close as possible to the agreed times. Our management team will be in touch to make sure there is an improvement in keeping within the time range.
3.0 out of 5
4.0 out of 5
Thank you for giving us such a positive review and for raising your concerns which I by now you will have been contacted directly by our management team apologising for this anomaly and allaying how we are going to make sure that this is sorted and what we are doing to make sure it will not happen again. Your feedback can only help to improve our service, making it safer for both our service users and staff.
4.0 out of 5
5.0 out of 5
5.0 out of 5
The Review Score of 9.7 (9.706) out of 10 for Third Hand Care is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Third Hand Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Rodgers: Founder, CEO, and a Lifelong Learner
As the Founder and CEO of Third Hand Healthcare Ltd, Rodgers brings over 20 years of professional experience and a deep passion for improving community living. Under his leadership, the company recently celebrated its 10th anniversary; a significant milestone that underscores its impact and commitment to excellence in care.
Rodgers’ dedication to continuous learning is evident in his recent achievement of the NCFE CACHE Level 2 Certificate in Understanding Autism, which enhances his ability to address diverse client needs with sensitivity and expertise. This complements his completion of the prestigious Oxford Executive Leadership Program, further enriching his strategic vision and commitment to exceptional service.
Our Mission: Better Off at Home
Guided by the belief that individuals are truly “Better Off at Home,” we focus on delivering companionship-centred care. By encouraging, supporting, and empowering our clients, we aim to help them live independently, joyfully, and with dignity in the comfort of their own homes.
Why I Care
Personal experiences have shown me the transformative power of high-quality care at-home. Watching a loved one struggle reinforced my commitment to ensuring that families have access to the care, compassion, and support they need. At Third Hand Healthcare, we are driven to deliver the same level of care and joy that I would wish for my own family.
Role & Responsibilities
As CEO, I am dedicated to:
Strategic Vision: Driving our mission of ensuring every client is “Better Off at Home.”
Quality Assurance: Upholding the highest standards of care and service.
Community Engagement: Advocating for positive change and fostering meaningful connections within our community.
Qualifications & Experience
MBA
BSc in Marketing Management
BSc in Administration
ISMM Diploma
NCFE CACHE Level 2 Certificate in Understanding Autism (2024)
Oxford Executive Leadership Program
Throughout my professional journey, I have gained invaluable experience across multiple sectors where service quality is paramount. These insights have shaped Third Hand Healthcare into the trusted, client-focused organisation it is today.
Our Promise
"Our promise is simple yet profound: to deliver the level of care, reliability, and joy that we would want for our own families."
Melinda: Leading with Compassion and Excellence in Care
With over 25 years of dedicated experience in social care, Melinda serves as the Registered Manager at Third Hand Healthcare Ltd, bringing her deep connection to the Waverley and Rushmoor communities where she has lived for more than two decades. Since joining Third Hand Healthcare in 2021, Melinda has played a pivotal role in elevating our services to new heights, cementing our reputation as a leading provider of care in the South East of England.
Our Mission: Better Off at Home
Aligned with our mission to ensure individuals are "Better Off at Home," Melinda leads with a focus on providing safe, reliable, and high-quality care. Her dedication to a companionship-centred approach empowers our clients to live independently, while enhancing their quality of life with joy and fulfillment.
Role & Responsibilities
As the Registered Manager, Melinda’s primary responsibilities include:
Leadership & Service Growth: Overseeing the development of our services to ensure they remain safe, effective, and responsive to the needs of our clients. Under her leadership, Third Hand Healthcare has grown significantly, becoming a trusted name in the South East.
Quality Assurance: Maintaining the highest standards of care and continuously improving the safety and reliability of our services.
Community Engagement: Building strong relationships within the community and ensuring that our services have a meaningful, positive impact.
Staff Training and Development: Equipping our care team with comprehensive training and support to provide exceptional care.
Melinda's Promise
"My promise is to lead with integrity and to ensure that every client receives the level of care, service, and compassion that I would want for my own family. Your safety and well-being are at the heart of everything we do."
Skills & Qualifications
Diploma in Business Management
Diploma in Health and Social Care Management
City & Guilds Certification
Extensive experience across various sectors, enriching her approach to delivering quality care services.
Melinda’s leadership has been instrumental in shaping Third Hand Healthcare into a leading care provider in the South East of England. Her commitment to safety, service excellence, and community involvement makes her an invaluable part of our team.
Debbie: Clinical Lead Nurse
Debbie joined Third Hand Healthcare Ltd in November 2024, bringing over three decades of invaluable experience in nursing and healthcare. Her career spans diverse roles across care homes, acute hospital settings, and critical care, making her an exceptional leader dedicated to ensuring safe and high-quality care. Debbie’s commitment to patient well-being, mentorship, and professional development has been a driving force in her journey, shaping her into the compassionate and skilled Clinical Lead she is today.
Our Mission: Better Off at Home
Aligned with our mission of ensuring individuals are “Better Off at Home,” Debbie’s leadership focuses on delivering safe, effective, and patient-centred care. Her extensive expertise in clinical governance and mentorship empowers our team to provide clients with the highest standard of care while maintaining their independence and dignity in their own homes.
Role & Responsibilities
As Clinical Lead Nurse, Debbie is responsible for:
Clinical Leadership: Overseeing clinical standards to ensure all care is safe, effective, and meets regulatory requirements.
Training and Development: Mentoring carers to enhance their skills, achieve certifications, and deliver high-quality care.
Quality Assurance: Implementing processes to maintain and improve care standards across all services.
Specialist Expertise: Supporting the team with her knowledge in complex care areas, including neurological, critical care, and stroke management.
Skills & Qualifications
Debbie’s career has been enriched by a wide range of professional qualifications and hands-on experience, including:
NVQ Level 2 in Caring
Diploma in Nursing (University of Surrey, 2005)
Advanced Stroke Care Certification
Mentorship Level 2 (2004)
A1 Assessor’s Course
Venepuncture and Cannulation
IV Drug Administration
Male and Female Catheterisation
Her background spans specialised roles in stroke care, diabetic management, critical care, and leadership positions in multidisciplinary teams.
Debbie’s Promise
“My promise is to lead with integrity, compassion, and expertise to ensure the care we provide is safe, effective, and delivered with the utmost respect. I am committed to supporting our team in creating a service that brings comfort and joy to our clients and their families.”
A Lifelong Commitment to Care
Debbie’s leadership ensures that Third Hand Healthcare continues to grow as a trusted, leading provider of care in the South East of England. Her dedication to excellence, mentorship, and community impact is at the heart of everything she does.
Mam Busso: Care Coordinator
Mam Busso’s journey at Third Hand Healthcare Ltd is a testament to the company’s commitment to professional growth and development. Starting as a Carer, she progressed through the ranks to Senior Carer, Team Leader, and Field Officer, before becoming a Care Coordinator in 2024. Her dedication, hands-on experience, and leadership make her an integral part of our team.
Our Mission: Better Off at Home
Mam Busso plays a crucial role in ensuring our mission of making individuals “Better Off at Home” is upheld by coordinating care services that are safe, reliable, and tailored to individual needs. Her experience in frontline care allows her to understand both the client and staff perspectives, ensuring a well-rounded approach to care delivery.
Role & Responsibilities
As a Care Coordinator, Mam Busso is responsible for:
Scheduling & Coordination: Ensuring efficient staff deployment to provide seamless, person-centred care.
Supporting & Mentoring Staff: Assisting carers with training, guidance, and professional development.
Client & Family Liaison: Communicating with clients and their families to ensure quality service.
Operational Oversight: Managing daily care operations and ensuring compliance with company policies.
Skills & Qualifications
Extensive hands-on experience from carer to leadership roles.
Currently completing NVQ in Health and Social Care to further enhance her expertise.
Strong communication and team leadership skills.
A passion for delivering compassionate and effective care.
Mam Busso’s Promise
“My promise is to ensure every client receives safe, consistent, and compassionate care, while supporting our team to grow and excel in their roles.”
Mam Busso’s rise through the company demonstrates Third Hand Healthcare’s commitment to staff development, and her leadership helps ensure we remain a leading care provider in the South East of England.
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