Horizons Homecare Ltd in Lancashire | 2 Home Care Providers

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from K C (Daughter of Client) published on 6 February 2026 Submitted via Website • Report

Overall Experience

Cannot thank the staff enough for their support for our mum, particularly after her recent hospital stay. Nothing is too much trouble including changing visit times and ensuring she had carers she knew well. Their patience and flexibility are commendable.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThankyou so much for this review!
I am so pleased we were able to support during a period of change for your mum and be reactive to ensure she had everything in place that she needed.
Thankyou again and I will share this with the team, I know they will be thrilled to read.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Bob S (Son of Client) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

No complaints at all.
Staff are friendly, helpful and courteous. We've seen a big improvement since using Horizons.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your kind words. It's lovely supporting Mum and i know the girls enjoy spending time with her. I'll maker sue this feedback is passed on to the team - it will certainly brighten their day. Thank you once again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from A C (Daughter of Client) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Horizons provided care to my father in what proved to be the last few days of his life. They were full of positivity and he had a great rapport with them. I would highly recommend them and as a family we are grateful for their support at a particularly difficult time.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your kind words. I will make sure Lisa and the team have this feedback passed on to them as I'm certain it will mean the world to all of them. Thank you for trusting us to support you and your family, it has been our honour to support you all.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from E H (Granddaughter of Client) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My grandma loves the company from all the girls that come. They do an amazing job and make her feel safe and well looked after. They go above and beyond for every visit and all the tasks my grandma needs doing gets done and extra jobs too.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your kind words. I'll make sure this review is circulated around the office and team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Mike D (Grandson of Client) published on 11 August 2025 Submitted via Website • Report

Overall Experience

My family used Horizons Home Care at the end of 2024 - beginning of 2025 to sort personal care for my Nana who was sadly coming to the end of her life.
Whilst my Nana was fully compus mentis until her final few days she required a decent level of care and Horizons didn't disappoint.
Having worked

for a care company myself many years ago I can honestly say that Horizons are a level above of any care company who I have come into contact with before.
Time keeping was on point, professionalism was second to none but more importantly empathy and actual care was simply outstanding, no matter what the task!
In my nanas last few hours Horizons came to see to her. The girls were incredible and made my Nana decent and clean ready for when she passed away a couple of hours later. Not a nice task to do for anyone but the girls did it without and hesitation and did so with respect and courtesy.
I simply can not thank Horizons enough. Without a shadow of a doubt the best care company within.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your kind words. I know we have said it before to you, but this type of feedback is what motivates & inspires us to keep pushing the standards of care forward. It was an honour to support you, your family and Nana. We are always here if you need anything else - even if it's just a brew when you are passing by.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from L A (Granddaughter of Client) published on 1 July 2025 Submitted via Website • Report

Overall Experience

I used Horizons Homecare for care for my grandmother. We were so impressed from the initial consultation, the professional manner and the added extras. My grandmother was a little hesitant at the start however after our introduction to her team, she was excited to see them again and they became an extended

family!
Nothing was too much trouble for any of the care staff and the communication from the office was great. We were informed throughout.
I cannot recommend Horizons Homecare enough and tell everyone looking for care to go to them!

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your kind words and for the feedback. I'll make sure this feedback is passed on to the team as i'm sure it will make them very happy! Thank you once again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from David F (Client) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

I am a diabetic invalid with issues with my eyes and heating. Being old I am no longer strong and need help with shopping for essentials and going out to lunch. Horizons have provided me with this service when other provider would not. I am looked after very well my doctors at the village surgery provide

me with my medical support staying alive and happy.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Hannah G (Granddaughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

We can't thank Horizon Care enough. They looked after my nana in the final months of her life. The director came to have an initial visit with my nan to introduce himself and their service, get to know my nana, and build a relationship. These carers actually care, which sometimes you don't get but you

can tell these carers have been so well trained but also beautiful hand picked. Care is not something you can teach but these ladies were just so compasionate and caring for my nana. Towards the end of my nanas life we needed to increase the package urgently. The director made sure this happened. He did everything he could to meet my nans needs. He always called/ communicated any updates/ concerns. They went above and beyond. The director made sure he kept the same few carers going into my nan so she could build a relationship with them. I am a nurse myself so I know when care is good and I know what to look for. My nan passed away at home comfortable, clean and peaceful thanks to Horizon.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your incredibly kind words. It means the world to us to know that we were able to support your nana and your whole family during such an important and emotional time.We always say that care should feel personal, not transactional, and your nana truly touched the hearts of the carers who supported her. We're so pleased we could provide continuity, comfort, and peace in her final moments, and that you felt the compassion and professionalism we aim to deliver every day.As a nurse, this feedback and your words carry weight - thank you for recognising the values we hold close. We'll make sure your feedback is shared with the whole team (especially those who looked after your nana), as this will mean so much to them.Thank you again for placing your trust in us. It was a privilege to care for your nana

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Margaret D (Client) published on 18 March 2025 Submitted via Postal Card • Report

Overall Experience

Friendly and professional. Every visit was a pleasure. When I first came out of hospital it was overwhelming, so my helper from Horizons was understanding and I felt we had known each other for years. Whatever I needed doing what she did with a smile. My home is clean and sparkling. Also i was good

to have someone to chat with. I would recommend Horizons Homecare.

Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your Kind words! It's always a pleasure to help you, and it's always nice to see you at our events having fun! You have made such an amazing recovery and I know your very small team of 1 Helper absolutely loves coming to see you. I'll pass this on to her, she'll be super happy to receive these compliments. Thank you once again!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Carole S (Daughter-in-law of Client) published on 11 February 2025 Submitted via Website • Report

Overall Experience

We cannot thank Horizons Homecare enough. Not at all surprised that there are so many five star reviews here as everyone we have dealt with has gone over and above expectations. My mother-in-law likes that she has the same carers, who are all lovely with her - she blows them kisses as they leave! They

don't just provide the basics - they chat with her and we have seen a difference in her because of that.
The entire team are well turned out, polite and punctual. James responded to our urgent request the same day, going out of his way to do the risk assessment so that care could start quickly. Highly recommend .

Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your kind words. Continuity, family, kindness and punctuality are our core values and I'm happy it seems to be having a positive impact for you. Your feedback will be passed on to your mother-in-law's care team, I'm certain they will all be super happy to receive this review.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Trevor D (Son of Client) published on 6 December 2024 Submitted via Website • Report

Overall Experience

We have used Horizons Homecare for 6 months now and have never been so happy with a care company. We will 100% recommend them to everyone we meet because they have been that good to us. They have helped us in more ways than I can write, from last minute changes to support in finding the right hotels

for family to stay at. Bunch of diamonds. Thank you so so much.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your kind words and feedback. I'm certain our team will be really happy with the review!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Vicki G (Daughter of Client) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

Since changing to Horizons I cannot believe the difference in my mum. She is treated with great care and respect. The carers ensure my mum is clean all the time. They also clean the house and are on top of everything. With everything they do for Mum also reflects on my dad. He is feeling much more at

ease and at 86 this gives me great peace of mind. My personal opinion of the care given is as though it was each carer's own family.

Reply from James Galler, Company Director at Horizons Homecare - Blackpool, Fylde & WyreThank you for taking the time to provide amazing feedback! We're so glad to hear that your mum is receiving such compassionate care and that it's bringing peace of mind to your dad as well. Our team truly strives to treat every client like family, and your words mean a lot to us. If there's anything else we can do to support you, please let us know!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Tyler G (Grandson of Client) published on 11 October 2024 Submitted via Website • Report

Overall Experience

The staff at Horizons have been outstanding, they treat my Grandmother so well. We have seen a positive difference in the happiness of Grandma since Horizons took over, she loves the staff! It's amazing that she gets the same carers each day when they're supposed to be there. We as a family couldn't

be more thankful for the service so far.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreTyler, thank you so much for the feedback. It means the world to us and Grandma's team of carers. The staff love Grandma and Grandad and I'm certain they will be thrilled to get these compliments. Thank you once again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from R T (Granddaughter of Client) published on 25 September 2024 Submitted via Postal Card • Report

Overall Experience

Horizons Homecare recently took over for my grandma and I am so happy they did. The difference in care to previous care is amazing. My grandma is much happier. The carers are lovely, they are punctual which creates a relaxed routine for both my grandma and grandad. The same carers attend which is great

because they create a bond and a welcomed sense of familiarity. They have motivated my grandma and she has perked up which is lovely to see. Thank you.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThank you for this lovely feedback. It's a pleasure looking after Grandma and Grandad and I know the team all absolutely love going there to see them. I'll pass this feedback on to the team as I'm sure it will brighten up their day. Thank you once again!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from S H (Daughter-in-law of Client) published on 2 July 2024 Submitted via Website • Report

Overall Experience

Excellent standard of care received, carers matched to father-in-law's personality and interests so made them feel more like friends than actual caregivers. Would highly recommend it if you want amazing and personable care/ help or even companionship.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThank you for your review. It was definitely a bit of luck when we already had carers who liked football or who supported the same team! So glad that you used the word 'friends' because that is what we are always aiming for. I'll pass this on to the team, they'll be super happy to receive this feedback. Have a wonderful day!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from L C (Granddaughter of Client) published on 1 July 2024 Submitted via Website • Report

Overall Experience

We started using horizons in may 2024 and really wish that we had used them earlier. Nan has had nothing but good words to say about her team and her experience, which is rare because she used to complain all the time about the previous girls. I just want to say thank you for all of your hard work.

I know it has been difficult and you have persisted with us to get the package of care started and we are all so thankful. I wish I could recommend you to more people.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThank you for your kind, heartfelt words. It really does make a difference to us all and can help brighten up our days. It has been a long process to get the right level of funding in place that's for certain, but it has all been worth it because Nan now has the care she wanted. I'll be sure to let the entire team know of your feedback. Have a wonderful day and we'll speak soon!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from S M (Daughter-in-law of Client) published on 1 July 2024 Submitted via Website • Report

Overall Experience

If I could shout to the world about how caring and professional the Horizons team are I would. Mum and Dad have had problem after problem with both of their previous care companies and in all fairness we all thought moving to another company would just give us more problems but it definitely hasn't.

I do remember our last company promising regular carers but that didn't happen. We received males when mum didn't want males and the list goes on. The carers at Horizons Homecare are just wonderful! They care for Mum and Dad so much, they care emotionally for us when we need the support. They always turn up on time (unless the council puts in more stupid road works) and they always have a smile on their faces. If I had known about them sooner one hundred per cent we would have used them from the very beginning. I would highly recommend using them because they are better and they are cheaper than our last company. It doesn't feel like anything is ever a problem and we all feel confident now!

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your review! We're thrilled to hear that your experience with Horizons Homecare has been positive and that we've been able to provide the consistent, caring service your family deserves. It sure does mean the world to us to know that our team has made a difference for your mum and dad, and we're honoured to support you all emotionally as well. We're grateful for your recommendation and for trusting us with your parents' care. Your kind words motivate us to keep providing the best care possible.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from K H (Friend of Client) published on 28 June 2024 Submitted via Website • Report

Overall Experience

The staff are amazing with my friend, I have seen a huge improvement in them mentally, knowing what they have been through and how difficult it has been finding the right home care this has amazed me! It has eased my worries and stress so much knowing the care my friend is receiving, it goes above and

beyond what is expected all whilst maintaining dignity and pride. This is a truly special and well-run establishment that has the trust and faith not just of the clients but just as importantly the loved ones of clients.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for the review! Can we return the feedback and tell you how amazing you have also been! The improvement physically, emotionally, and mentally is because of everybody who is and has been involved during these difficult couple of years. It is a pleasure to provide care to her and it has been a pleasure to meet all of the wonderful people she has around her. As always I will inform the team of the news, I am sure it will brighten their days up!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Billy L (Nephew of Client) published on 28 June 2024 Submitted via Website • Report

Overall Experience

Very good communication and customer service, extremely happy with the quality of care received, the entire process was clear and I was kept updated from start to finish. Staff are also very friendly, knowledgable, and passionate about their jobs and always made our experience comfortable so I knew

my aunties best interests were in the right hands.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreFirstly, thank you so much for taking the time to fill in a review for us. Secondly, it is a pleasure supporting your Auntie because she is such an amazing person with a brilliant sense of humour. You have all been great to work with and we look forward to continuing her care alongside you. As always I'll make sure the team is fully aware of the feedback (although I'm sure they get told all the time!). Have a wonderful day!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Horizons Homecare - Blackpool, Fylde & Wyre
from Steven P (Grandson of Client) published on 18 June 2024 Submitted via Website • Report

Overall Experience

From our initial call to starting our care Horizons couldn't have been more helpful. They made us feel safe and calm in one of our most difficult times. They have allowed me and my family to take quality time with our grandad rather than being his caregiver. The whole team are truly amazing. Dementia

has been a tough pill to swallow for grandma but they support her too. They always check on her during the visits and are so patient and supportive with Grandad as he gets more confused. We have a great team of carers that we have all gotten to know, it's great that Grandma knows all the staff it makes her feel safe too.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & WyreThank you so much for your review! It has been a real pleasure to work with you all while we got the package of care started. We will pass your kind words on to the team as I am sure it will put a smile on their faces. Have a lovely day, and hopefully, I will be able to catch up with you all soon.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Horizons Homecare Ltd in Lancashire

Horizons Homecare Ltd Locations in Lancashire (2)

Horizons Homecare Ltd Reviews in Lancashire (21)

Reviews posted for members of Horizons Homecare Ltd

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Horizons Homecare - Blackpool, Fylde & Wyre

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers