Home Care Providers Owned by First Class Care Services Ltd

I have not received any carer service before, so I was unsure what to expect. The carer is always punctual on arrival, unhurried in her work, and very careful handling equipment, water bowls/ catheter, new bags etc and is meticulous not to forget to wear gloves in the times. She has pleasant manner and concentrates on what she is doing and does not hurry me as I am a bit slow in my movements now I'm 86. Very pleased with the carer and her performance.

Al carers have been professional, punctual, polite and friendly. The personal care given has always been dignified and of very good standards. The client is always treated with respect and compassion. Carers have built trusting relationships with client, and very good understanding of communication, and sensory needs.

My son receives twice-weekly visits from his PA. The two have a wonderful relationship. They go shopping, visit the library, go swimming or the gym. The PA is polite, friendly whilst remaining professional. He feels like family more than a professional providing a service.

Care staff are very helpful. Management are fantastic. Overall I'm very happy with my care.

First Class Care have been providing 24/7 care for my elderly mother who suffers from advance dementia. I would highly recommend this company for their professional and reliable service. They understand the needs of clients and place suitable carers with experience, kindness and patience. The staff are always contactable and understanding.

This is only the second time of using First Class Care Services Limited after using them in August of 2025 and would definitely not use any other Company other than these now. Such lovely people who give me peace of mind knowing that whilst I am away my mum is being well looked after by the lovely healthcare assistants who are are appointed to look after her.Not only do they tend to her needs,they talk to her and make her feel at ease so a big thank you goes to Aissa who my mum loved and an even bigger thank you to Flo who definitely does go above and beyond for her clients, their family and her HCAs.Would highly recommend this Care Company.

All care staff helpful and considerate.

There has been less need for some personal care, but it will be needed if Ann returns home.

My uncle has been moved into a long term care, but we still keep in touch with First Class Care to update them on how he is. Would highly recommend this care company.

Very good, morning and evening.

First Class Care Services very polite and caring, staff are very polite. Have been using the service for years and we are satisfied with service we receive.

I have never had an issue with any of the girls who work for them. First Class Service all the way.

The visits night and morning have been efficient and helpful. The carers are most polite. Nothing is too much for them and full of respect. I feel safe and well looked after. I am 94 years old and have been so safe since having them. Thank you.

I am very happy with the attentive care I receive.

My 93-year-old father needs home care, we feel blessed to have found First Class Care. From the initial engagement with the management team I cannot praise the service provided highly enough. They have proved to be responsive to every call and request, phones are answered immediately, multiple numbers given in case my primary point of contact is unavailable. Their response to providing extra cover and adjustments to his care schedule have been met every time without issue. Our carer has been fabulous, kind, attentive and expert in handling all my father's needs. I recommend them totally without any hesitation.

First Class Care Services are the best carers that have looked after my wife. They are professional and attentive to their work. Always polite and proactive.

All round excellence! First Class Care Services Ltd are so reliable, professional, friendly and are great communicators. My mum loves them and I cannot fault them. We highly recommend their services. They are so knowledgeable and well trained, taking pride in everything they do.

Our family experience with First Class Care Services was simply excellent. When Dad got to his early 90s, he needed a little extra help getting ready in the morning for the day ahead. When we set up the service with First Class Care Services Ltd, they were brilliant and Dad liked the girls very much, striking up a close bond with his regular helpers. They were very reliable, and never let us down - not even once - their punctuality was also excellent and could always be relied upon to be at the house before 8 am. The real difference is that they look after your loved ones as though they are their own extended family - and for that, we will always be grateful.

I would just like to say a big thank you to the staff who cared for my Mum for the past three months. The care they gave her was excellent and they treated her with great respect and dignity, nothing was too much trouble. The bedtime call was always a bit of a laugh as I could hear them laughing with Mum while they were getting her ready for bed. The girls said it made them smile as Mum was their last call and it was nice to go home with a smile on their face and Mum’s. Mum will miss them as well I thank you again for all your help and support. If anyone is looking for home care for a loved one then First Class Care are the one. They are punctual flexible and any issues are dealt with straight away. If you have any worries or queries you can phone them anytime.

Very happy with the care given to my father, especially from one specific carer who responded so well to his changed circumstances after a stay in hospital. Also very pleased with punctuality, and that the carers reported any concerns about Dad's wellbeing which were then acted upon by the care manager.