Reviews posted for members of Rossycare Ltd.
In general service is good. Sometimes some of the carers have to be reminded of things to put in place before they leave, i.e telephone and remote control for hospital be so that I can reach them as bed-bound. Actual visiting times are varied and does make meal planning a bit of a miss but...
In general service is good. Sometimes some of the carers have to be reminded of things to put in place before they leave, i.e telephone and remote control for hospital be so that I can reach them as bed-bound. Actual visiting times are varied and does make meal planning a bit of a miss but understand that other clients may have issues greater than mine and that can delay the carers.
Very friendly, thorough, caring and empathetic.
Very friendly, thorough, caring and empathetic.
The carers are very professional. They go above and beyond to look after my mother. They arrive on time, do their job diligently in a respectful manner. They keep the environment clean and make sure my mum is comfortable before they leave. I will definitely recommend Rossycare to anyone looking for...
The carers are very professional. They go above and beyond to look after my mother. They arrive on time, do their job diligently in a respectful manner. They keep the environment clean and make sure my mum is comfortable before they leave. I will definitely recommend Rossycare to anyone looking for professional and dedicated carers.
Thank you so much for your kind words! It's wonderful to hear that your mum has had a positive experience with our care service. It means a lot to us to know that we've been able to make a difference in her life. We truly appreciate your trust and the opportunity to be part of her care journey. If...
Thank you so much for your kind words! It's wonderful to hear that your mum has had a positive experience with our care service. It means a lot to us to know that we've been able to make a difference in her life. We truly appreciate your trust and the opportunity to be part of her care journey. If there's ever anything else we can do to support her, please don't hesitate to reach out. Thank you again for your lovely feedback! We're delighted
Over a two year period I have found the service my wife receives from all the carers who attends her to be kind and considerate in their treatment of her.
Over a two year period I have found the service my wife receives from all the carers who attends her to be kind and considerate in their treatment of her.
I am largely bedbound from Secondary Progressive MS, with twice weekly forays Into my pressure-relief padded wheelchair providing just a semblance of independent mobility. We chose Rosseycare to provide my daily 'in-out' care services When we moved to Thurrock in the later 2000s and the company is...
My only "criticism'' of Rosseycare is that so many of their carers have chosen to take up the greatest security of salaried employment as nurses in the NHS that there's been a pretty constant turnover of staff. It's the credit of management that this has not affected the overall standard of care.
The majority of carers provided by Rossycare have always been caring, kind and conscientious. Treating my mum with respect and dignity at all times. There is excellent communication between the team of carers provided for my mum and between the carers and myself and sister. If, on a rare occasion,...
The majority of carers provided by Rossycare have always been caring, kind and conscientious. Treating my mum with respect and dignity at all times. There is excellent communication between the team of carers provided for my mum and between the carers and myself and sister. If, on a rare occasion, a carer has not provided the expected care, the Rossycare admin team have dealt with this swiftly. The admin team are always available to talk to, listen to any concerns and deal with them appropriately. I would recommend Rossycare to other families. Thank you.
I cannot express the upset frustration and pure ignorance of this agency. My mother sadly is in her final stages of cancer this agency took over her care in Feb 22 and completely failed her. They short-call her, rush her, never listen to her requests i.e no male carers. They allowed her to fall and...
I cannot express the upset frustration and pure ignorance of this agency. My mother sadly is in her final stages of cancer this agency took over her care in Feb 22 and completely failed her. They short-call her, rush her, never listen to her requests i.e no male carers. They allowed her to fall and hurt herself badly. The staff have no empathy or compassion and when you raise concerns or request change, the manager tells you she will hand her back and to look for another provider. I find that disgusting, not willing to listen or help. And happy for her staff to rush a 45 min call to the point the carers are in and out in 10 minutes. Stay clear of these as a care provider as they do not care or run correctly. Speaking as an ex-homecare manager myself, I find this absolutely disgusting to treat our sick and elderly like they did my mum. I'm so hurt and saddened to think my poorly mum should be happy content and comfortable in her final stages of life and she isn't.
Apologies for replying to this message after 2 years but the reason is that we do not market our work but the clients we have cared for tell others more about us. Hence we focus our time on the best service delivery. We have just realized this was placed here. We believe this issue was...
Apologies for replying to this message after 2 years but the reason is that we do not market our work but the clients we have cared for tell others more about us. Hence we focus our time on the best service delivery. We have just realized this was placed here. We believe this issue was satisfactorily dealt with by ourselves and the referral authority and we have all the documents therein. So, it’s shocking to us to see this here. It’s against our policy to discuss issues about our clients who we cherish on a public platform, therefore confidentiality is not taken lightly. We have managed hundreds of clients with many hard copy written compliments including in newspapers on our compliment portfolio. Our goal is to impart the best possible care to those we support which is paramount in our care delivery. We endeavour to provide outstanding care and quality service delivery wherever possible. We take all feedback very seriously and our success is our responsiveness to any issue since 2016.
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Average costs for home care provided by Rossycare Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Rossycare Ltd, based on 1 out of their 2 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Rossycare Ltd own 2 Agencies.
Rossycare Grays & Rossycare Southend have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rossycare Ltd to verify any information. View our terms and conditions. Rossycare Ltd has a Basic Service -what a Basic Service includes.
