Rossycare Grays

In general service is good. Sometimes some of the carers have to be reminded of things to put in place before they leave, i.e telephone and remote control for hospital be so that I can reach them as bed-bound. Actual visiting times are varied and does make meal planning a bit of a miss but understand that other clients may have issues greater than mine and that can delay the carers.

Very friendly, thorough, caring and empathetic.

The carers are very professional. They go above and beyond to look after my mother. They arrive on time, do their job diligently in a respectful manner. They keep the environment clean and make sure my mum is comfortable before they leave. I will definitely recommend Rossycare to anyone looking for professional and dedicated carers.

Over a two year period I have found the service my wife receives from all the carers who attends her to be kind and considerate in their treatment of her.

My only "criticism'' of Rosseycare is that so many of their carers have chosen to take up the greatest security of salaried employment as nurses in the NHS that there's been a pretty constant turnover of staff. It's the credit of management that this has not affected the overall standard of care.

The majority of carers provided by Rossycare have always been caring, kind and conscientious. Treating my mum with respect and dignity at all times. There is excellent communication between the team of carers provided for my mum and between the carers and myself and sister. If, on a rare occasion, a carer has not provided the expected care, the Rossycare admin team have dealt with this swiftly. The admin team are always available to talk to, listen to any concerns and deal with them appropriately. I would recommend Rossycare to other families. Thank you.

I cannot express the upset frustration and pure ignorance of this agency. My mother sadly is in her final stages of cancer this agency took over her care in Feb 22 and completely failed her. They short-call her, rush her, never listen to her requests i.e no male carers. They allowed her to fall and hurt herself badly. The staff have no empathy or compassion and when you raise concerns or request change, the manager tells you she will hand her back and to look for another provider. I find that disgusting, not willing to listen or help. And happy for her staff to rush a 45 min call to the point the carers are in and out in 10 minutes. Stay clear of these as a care provider as they do not care or run correctly. Speaking as an ex-homecare manager myself, I find this absolutely disgusting to treat our sick and elderly like they did my mum. I'm so hurt and saddened to think my poorly mum should be happy content and comfortable in her final stages of life and she isn't.