All Care - Mid Hants

Ground Floor Unit 8, Chineham Business Park, Crockford Ln, Chineham, Basingstoke RG24 8WD
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8.8 10 Reviews
  • All Care - Mid Hants, Basingstoke
All Care (GB) Ltd - Mid Hants provides a domiciliary care service to enable people living in Basingstoke and the surrounding areas to maintain their independence at home.

Staff have developed warm and caring relationships with people and know about people's needs and the challenges they face.

People are supported by staff who understood their dietary preferences.

People are supported to ensure they receive sufficient to eat and drink and where people are identified to be at risk of malnutrition, they are referred to relevant health professionals.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in charge

  • Andreea Enache (Registered Manager)

All Care - Mid Hants Reviews (10)

8.8

All Care - Mid Hants has a Review Score of 8.8 (8.750) out of 10, based on 4 reviews in the last 2 years. Over all time All Care - Mid Hants has 10 reviews.

Overall Experience

  • 4
  • 5
  • 1
  • 0
  • 0

Date Published

10
4
4
4
6

Review from R S (Client) assisted by family/friend published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and willing carers generally on time but times can get changed without notice.

Reply from Lois Adamson, Head of Marketing at All Care - Mid Hants

Thank you for your feedback - we're really pleased to hear that you've found our carers to be friendly, willing, and generally punctual. It's always encouraging to know that our team is making a positive difference.We also appreciate you highlighting the issue of schedule changes without notice. We understand how important clear and timely communication is, and we're sorry for any inconvenience this may have caused. We'll review this with our coordination team to help improve consistency and keep you better informed going forward.Your comments help us grow, and we're grateful for the opportunity to continue supporting you.Warm regards,The All Care Team

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Review from P F (Wife of Client) assisted by family/friend published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with your professional friendly carers and consistency of carers. They always make sure that I am ok. Not so happy when I am not informed of changes. I do accept that care may be delayed due to emergencies. I cannot have late calls as I am diabetic ie after 9am.

Reply from Lois Adamson, Head of Marketing at All Care - Mid Hants

Thank you so much for your kind words and for highlighting the professionalism and friendliness of our carers. We're delighted to hear that you value the consistency of your care team and that they always ensure you're well looked after.We also appreciate your honest feedback regarding communication around schedule changes. We understand how important timely and accurate updates are - especially when health conditions like diabetes require care at specific times. We'll make sure your preferences are clearly noted and followed, and we encourage you to reach out to your care coordinator so we can ensure your needs are consistently met.Your feedback helps us improve, and we're grateful for the opportunity to continue supporting you.Warm regards,The Hartwig Care Team

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Review from Anne H (Wife of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have only just started having carers for my husband for personal hygiene & care. Am very happy with all of the carers that have come. my husband seems to interact with all of them which is good. There is a lot fo banter and for someone who did not want them he is enjoying their company and help. I cannot
praise them enough.

Reply from Lois Adamson, Head of Marketing at All Care - Mid Hants

Thank you so much for your lovely feedback. We're truly delighted to hear that your husband is enjoying the company and support of our carers-especially after being unsure at first. It's wonderful to know that he's engaging well with the team and that the friendly banter has helped him feel at ease.Our carers are passionate about building trust and creating a positive experience for every individual, and your kind words are a testament to their dedication. We're honoured to be supporting you both and truly appreciate your praise.Warm regards,All Care Team

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Review from T J (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service from all the staff that visit us.

Reply from Lois Adamson, Director at All Care - Mid Hants

Thank you for your kind words. We're so pleased to hear that you're happy with the service provided by all the staff who visit you. It's always encouraging to know that our team is making a positive difference.Your feedback means a great deal to us, and we remain committed to delivering consistent, high-quality care and support.Warm regards,All Care Team

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Review from Chrsitopher P (Partner of Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All care does what it says. It takes care, in the office and in the home.
Phone calls are made if a carer is going to be late or if a change has been made relating to a carer.
Once in the patients home, care is quiet and unhurried. There is a feeling of welcome and looking after, of being kind and
thoughtful.

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Review from J H (Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would recommend the care I have received to anyone who is in need of home care.

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Review from M C (Wife of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care that is given and the help and friendliness that is given to my husband.

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Review from J R (Wife of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all polite and always ready to help my husband in any way. Their positive outlook helps him enormously. When I phone the agency with a query it is usually sorted quickly. The only negative is communication at times, but this is improving.

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Review from Joan R (Client) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was fine and something that should be done to update. The person that did it was good and didn't rush it.

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Review from Joyce M (Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First time having to have the support of carers. No previous experience. Arrangements working satisfactorily.

Reply from Georgia Tulk at All Care - Mid Hants

Hi Joyce - thank you for your review. We are pleased to know that your care package is working for you and if you ever need to ask anything about the care you are receiving, please call the office to have a chat with someone. Thank you again for your review!

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Current Review Score: 8.8 (8.750)

Overview of Review Score

The Review Score of 8.8 (8.750) out of 10 for All Care - Mid Hants is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for All Care - Mid Hants is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for All Care - Mid Hants is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Andreea

Andreea Enache

Job Title: Branch Manager

Andreea is an NVQ Level 5 champion and has successfully completed the end-point assessment with Training Qualifications UK for Leader in Adult Care with Distinction.

Frequently Asked Questions about All Care - Mid Hants

What Type of Services does All Care - Mid Hants offer?

All Care - Mid Hants offers Home Care.

How many Carers does All Care - Mid Hants employ?

All Care - Mid Hants employs 126 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact All Care - Mid Hants to verify any information. View our terms and conditions. All Care - Mid Hants has an Enhanced Service - more info.