Ark Nursing and Care Agency

140 Bay View Road, Northam, Bideford EX39 1BJ
Review Us
1 Review
  • Ark Nursing and Care Agency, Bideford
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to CareYourWay Devon
CareYourWay Devon
9.8
Show Ark Nursing and Care Agency on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Good to Know

Owner

  • Ark Nursing and Care Agency Ltd

Person in charge

  • Katherine Glover (Manager)
Are you the Owner/Manager of Ark Nursing and Care Agency? View your Advertising Options

Ark Nursing and Care Agency Reviews (1)

Over all time Ark Nursing and Care Agency has 1 review.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 1
Date Published
  • 1
  • 0
  • 0
  • 0
  • 1
Reviewer Connection to Ark Nursing and Care Agency
  • 1
Total of 1, showing 1-1
Review from P R (Son of Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Were tasked to provide waking night care for my mother with severe dementia in order to keep her safe in her own home. The first issue was with a carer who frequently argued with my mum and, on more than one occasion, fell asleep and a mutual agreement was reached to provide a new carer. On reporting
this back to social services they neglected to mention the falling asleep aspect, which is a severe safeguarding issue.
2 weeks ago they dropped my mother's care package after having reports from a carer that my mum was "too demanding", "argumentative", "abusive" and that my mother had scratched a carer (mum has very long nails) - these are all classic signs of dementia and any staff working for an agency providing dementia care should be adequately trained to deal with these aspects.
I requested a written report as to why the care had been dropped but this was refused and I was told that they would be having no further dealings with me. I am, therefore, left with no choice but to leave a bad review.
Reply from R Marks, Director at Ark Nursing and Care Agency

Thank you for your feedback and we would like to apologise for any distress that we caused when we had to cancel the package of care with the local authority for your mother. Sometimes this unfortunately does happen and we would like to assure you that we did everything that we could to try to continue covering the shifts.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ark Nursing and Care Agency

What Type of Services does Ark Nursing and Care Agency offer?

Ark Nursing and Care Agency offers Home Care & Nursing Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ark Nursing and Care Agency to verify any information. View our terms and conditions. Ark Nursing and Care Agency has an Basic Service - more info.