Ark Nursing and Care Agency

Were tasked to provide waking night care for my mother with severe dementia in order to keep her safe in her own home. The first issue was with a carer who frequently argued with my mum and, on more than one occasion, fell asleep and a mutual agreement was reached to provide a new carer. On reporting this back to social services they neglected to mention the falling asleep aspect, which is a severe safeguarding issue.
2 weeks ago they dropped my mother's care package after having reports from a carer that my mum was "too demanding", "argumentative", "abusive" and that my mother had scratched a carer (mum has very long nails) - these are all classic signs of dementia and any staff working for an agency providing dementia care should be adequately trained to deal with these aspects.

I requested a written report as to why the care had been dropped but this was refused and I was told that they would be having no further dealings with me. I am, therefore, left with no choice but to leave a bad review.