Astor Care & Nursing Agency (Knaphill)

102 Lower Guildford Road, The Lansbury Estate, Knaphill, Woking GU21 2EP

Astor Care & Nursing Agency (Knaphill)
Astor Care & Nursing Agency (Knaphill)
Astor Care & Nursing Agency (Knaphill)

With over 25 years’ experience, Astor Care & Nursing Agency provides personal home care, delivered by well-trained and committed staff, helping people remain in their own homes for as long as possible.

The experienced carers can provide care for people with both mental and physical health problems, including dementia. They undergo a rigorous recruitment process before joining Astor, including a DBS check, references, a personal interview, an English and Maths test, and a psychometric evaluation. On-going training is regularly provided to ensure they are delivering the best standard of care possible.

More specialist care is available for those with neurological disorders and acquired brain injury. Live-in care, palliative care and a bathability service are also offered.

Owner : Astor Care & Nursing Agency (Knaphill)

Person in charge: Andrew Lord (General Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 140

Fees Guide: £17 to £20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Astor Care & Nursing Agency (Knaphill): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Astor Care & Nursing Agency (Knaphill) has a Review Score of 9.9 (9.940)

The Review Score of 9.9 (maximum of 10) for Astor Care & Nursing Agency (Knaphill) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Astor Care & Nursing Agency (Knaphill) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.94 for Astor Care & Nursing Agency (Knaphill) is calculated as follows: ( (79 Excellents x 5) + (5 Goods x 4) ) ÷ 84 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Astor Care & Nursing Agency (Knaphill) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Astor Care & Nursing Agency (Knaphill)?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Astor Care & Nursing Agency (Knaphill)

  • Client / Service User
    7
  • Son of Client/Service User
    3
  • Daughter of Client/Service User
    1
  • Father of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

The care agency was always there for my mother.

I was pleased with the way they conducted themselves.

I had complete faith using them.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our son has Cerebral Palsy and Astor have helped with his care for the last five years. The carers have always been extremely caring, attentive, efficient and friendly towards him. They have to cook his evening meal for him and keep his house clean (he lives on his own in a 4 bed house). The supervision and the behind the scenes work has also been exemplary and friendly. You could ask no more from a care agency.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Both carers and admin staff have been extremely helpful in helping me with caring for my disabled wife. They have been polite and courteous, and their help and advice has been invaluable.

It has been over a period of around 10 months, and as well as actual physical care, they have given numerous helpful tips on who and where to find help on all sorts of related matters.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A very reliable caring and friendly person gave assurance to me. Would recommend this company highly.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers and staff are excellent and kind.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Following a spell in hospital and feeling weak on discharge, Astor Care was recommended to me as an agency that could fulfil my requirements; their services started in 2014.
I now have regular staff members who each report on a particular day of the week, arriving always at the same time convenient to my daily routine and this arrangement is essential and important to my well-being. The staff are caring and friendly and I appreciate their help and presence.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I found Astor Care a thoroughly professional agency and the personnel with whom I dealt with were always cheerful and willing to go the extra mile to ensure my aunt was treated with care, understanding and respect. Every request was dealt with courtesy and the many short notice problems were solved with patience. All in all, Astor Care have been an absolutely tremendous support to me in looking after my aunt from a distance of 200 miles away.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My mother was supported by Astor Care Agency over a period of 2 and a half years, as she became increasingly fragile, the care increased from one to four visits a day.
Throughout this period the quality, consistency and dedication of all the carers went beyond my high expectations.
There was always good communication between them and the regular visits the same carers, allowed for a high level of continuity. I know my mother really appreciated this at all times dealing with both the head office team and the front line staff. Nothing appeared to be too much trouble, whatever the circumstances, along with a genuine caring attitude.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent service, carers are very good and help me in my home with anything I need.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with the carers that assist us. It's good we have regular staff coming in that is a great benefit to us.
Mostly we are informed if there has been a change to carer's coming in by the agency.
Overall very pleased with the service from the agency.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I can not fault the service provided all the carers are wonderful.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent service, continuity of carers, notice of changes, booking list.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

We receive excellent care and support from our carer. She has provided willing to go the extra mile to support my parents during building works which would have otherwise caused them additional disturbance.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Always extremely helpful. Latest occasion. 19th Sept 2015 - coming out of hospital on a Saturday afternoon. Cover found within 2 hours for Saturday, Sunday and then still covered.

How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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