Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

We have been using Astor Care for my elderly mother for over a year now and have found them so professional, caring; nothing is too much trouble, and most importantly, it has made my brother and I feel that mum is safe and is being cared for so well, which takes so much pressure off of us. My mum absolutely looks forward to them arriving; she feels safe, and they have become like family and friends to her now.

Astor is very professional, caring, and kind; nothing is too much for them to do. They go beyond their duty as a brilliant care agency. All staff are fantastic, including admin, carers, managment and finances.

Great service given from all staff always

The agency have been so responsive, supportive and kind that I wouldn't hesitate to recommend them.

Keep up good work

Having the carers coming in to visit our Mum twice a day has given us peace of mind that she's having daily company and assitance with her medication etc. They are all very friendly and helpful and we're really happy with the service provided.

The world (the community of Surrey) would be a gloomier place without these 'Guardian Angels' to help you through in times of trauma. They provide hope, cheerfulness and care to carry one through. We could not have done without their services for the past year and will be eternally thankful.

Carers were friendly, helpful and kind. Happy to do anything to help. Kept me informed if they were delayed.

Care and consideration to my daily needs are also demonstrated on every visit.

Mum was briefly hospitalised recently while I was away, the whole team were so supportive and flexible. I was given great re assurance as they spent lengthy times with her in A&E, meaning we still got our much needed break and she had a friendly face and support at her side. It made a difficult situation so much easier.

Your staff were all lovely and very polite, and were very kind and gentle with my husband as he was dying. I could not fault them in any way.

Very personalised service with an amazing bunch of care workers. Always on time, and nothing is too much trouble. They got me back on the road to recovery.

The Astor staff, including office and carers, have been extremely efficient, pleasant and caring.

Mum has received care from Astor Agency for many years now. She turned 100 at the end of 2024. Without the care and support from her excellent carers undoubtedly she would not have reached this milestone. They interact with her daily, laugh and have fun together, while supporting her needs. They monitor her health and because they know her so well they can see any issues arising early. The carers are such an asset, making my life so much easier. I live over 200 miles away, visiting monthly, but I rest assured she is cared for wonderfully.

We've been using Astor Care for a year and have been most pleased with the Agency. The carers are very good, courteous, kind and generally extremely caring. They go the extra mile to see that my husband is happy with all they do for him. The management staff, also, have been extremely helpful.

From our first contact with the office staff and the initial visit from the supervisor to assess our needs, it was evident that the service was first class. Astor Care were able to send the same carer for our visits, which greatly assisted us in acclimatising to having a stranger administer personal care, always a delicate matter. When our timetable needs varied, Astor Care allocated another carer whom we have used consistently since. Both ladies have been exceptionally professional and personable; we couldn't have asked for nicer people. The office staff efficiently and promptly deal with our communications. We have total confidence that Astor Care will provide the top quality staff whenever we ask for assistance. We have used Astor Care for the past 19 months and although paying for the services of any carer is never cheap, we consider it worthwhile, for our peace of mind, to pay a little bit more to receive a consistently high level of service.

I 100% recommend Astor to anyone looking for care for themselves or for a loved one.

I really enjoy the company and friendliness of my carer. We go on little visits to have chats and tea. She is reliable and office are very helpful.

I am very pleased with the care provided. The carers are courteous and kind and carry out their duties proficiently. They arrive at the appointed time. They have been well-trained. The managers of the agency have been very helpful.

I have been very impressed with the care given to my mum over these past six months. My mum was initially reluctant to have care but due to increasing frailty it became very clear that she required support with her daily living needs. The carers have been very kind and supportive and have made a huge difference to my mum and enabled her to continue to live at home. The office are always super helpful and able to sort out any issues and extra requirements.