102 Lower Guildford Road, The Lansbury Estate, Knaphill, Woking GU21 2EP
With over 25 years’ experience, Astor Care & Nursing Agency provides personal home care, delivered by well-trained and committed staff, helping people remain in their own homes for as long as possible.
The experienced carers can provide care for people with both mental and physical health problems, including dementia. They undergo a rigorous recruitment process before joining Astor, including a DBS check, references, a personal interview, an English and Maths test, and a psychometric evaluation. On-going training is regularly provided to ensure they are delivering the best standard of care possible.
More specialist care is available for those with neurological disorders and acquired brain injury. Live-in care, palliative care and a bathability service are also offered.
Owner : Astor Care & Nursing Agency (Knaphill)
Person in charge: Andrew Lord (General Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 140
Fees Guide: £17 to £20
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments
Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Astor Care & Nursing Agency (Knaphill): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Astor Care & Nursing Agency (Knaphill) has a Review Score of 9.9 (9.940)
The Review Score of 9.9 (maximum of 10) for Astor Care & Nursing Agency (Knaphill) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Astor Care & Nursing Agency (Knaphill) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.94 for Astor Care & Nursing Agency (Knaphill) is calculated as follows: ( (79 Excellents x 5) + (5 Goods x 4) ) ÷ 84 Ratings = 4.94
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Astor Care & Nursing Agency (Knaphill) is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Robert W (Son of Client) on Tuesday 15 August 2017. Relates to July 2017.
The care agency was always there for my mother.
I was pleased with the way they conducted themselves.
I had complete faith using them.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Good
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by B A (Father of Client) on Monday 15 May 2017. Relates to May 2017.
Our son has Cerebral Palsy and Astor have helped with his care for the last five years. The carers have always been extremely caring, attentive, efficient and friendly towards him. They have to cook his evening meal for him and keep his house clean (he lives on his own in a 4 bed house). The supervision and the behind the scenes work has also been exemplary and friendly. You could ask no more from a care agency.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Martin R (Husband of Client) on Friday 21 April 2017. Relates to March 2017.
Both carers and admin staff have been extremely helpful in helping me with caring for my disabled wife. They have been polite and courteous, and their help and advice has been invaluable.
It has been over a period of around 10 months, and as well as actual physical care, they have given numerous helpful tips on who and where to find help on all sorts of related matters.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Michael J (Client) on Thursday 13 April 2017. Relates to April 2017.
A very reliable caring and friendly person gave assurance to me. Would recommend this company highly.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J D (Client) on Friday 7 April 2017. Relates to February 2017.
The carers and staff are excellent and kind.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J S (Client) on Wednesday 11 January 2017. Relates to December 2016.
Following a spell in hospital and feeling weak on discharge, Astor Care was recommended to me as an agency that could fulfil my requirements; their services started in 2014.
I now have regular staff members who each report on a particular day of the week, arriving always at the same time convenient to my daily routine and this arrangement is essential and important to my well-being. The staff are caring and friendly and I appreciate their help and presence.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by David B (Nephew of Client) on Friday 6 January 2017. Relates to December 2016.
I found Astor Care a thoroughly professional agency and the personnel with whom I dealt with were always cheerful and willing to go the extra mile to ensure my aunt was treated with care, understanding and respect. Every request was dealt with courtesy and the many short notice problems were solved with patience. All in all, Astor Care have been an absolutely tremendous support to me in looking after my aunt from a distance of 200 miles away.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by Roger H (Son of Client) on Thursday 30 June 2016. Relates to June 2016.
My mother was supported by Astor Care Agency over a period of 2 and a half years, as she became increasingly fragile, the care increased from one to four visits a day.
Throughout this period the quality, consistency and dedication of all the carers went beyond my high expectations.
There was always good communication between them and the regular visits the same carers, allowed for a high level of continuity. I know my mother really appreciated this at all times dealing with both the head office team and the front line staff. Nothing appeared to be too much trouble, whatever the circumstances, along with a genuine caring attitude.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Pat R (Client) on Monday 28 March 2016. Relates to March 2016.
Excellent service, carers are very good and help me in my home with anything I need.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by O P (Client) on Monday 28 March 2016. Relates to March 2016.
Very pleased with the carers that assist us. It's good we have regular staff coming in that is a great benefit to us.
Mostly we are informed if there has been a change to carer's coming in by the agency.
Overall very pleased with the service from the agency.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Betty S (Client) on Saturday 19 March 2016. Relates to March 2016.
I can not fault the service provided all the carers are wonderful.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Lesley C (Daughter of Client) on Friday 11 March 2016. Relates to February 2016.
Excellent service, continuity of carers, notice of changes, booking list.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by A W (Son of Client) on Monday 18 January 2016. Relates to November 2015.
We receive excellent care and support from our carer. She has provided willing to go the extra mile to support my parents during building works which would have otherwise caused them additional disturbance.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Joan H (Client) on Thursday 15 October 2015. Relates to October 2015.
Always extremely helpful. Latest occasion. 19th Sept 2015 - coming out of hospital on a Saturday afternoon. Cover found within 2 hours for Saturday, Sunday and then still covered.
How likely would you be to recommend Astor Care & Nursing Agency (Knaphill)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
April 2016
Recipient: Astor Care & Nursing Agency (Knaphill)
Date: Friday 01 Apr 2016
February 2015
Recipient: Astor Care & Nursing Agency (Knaphill)
Date: Sunday 01 Feb 2015
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