These prices are only a guideline, please contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to find out the exact price for your requirements.
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years.
Over all time Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has 60 reviews.
5.0 out of 5
Thank you so much for taking the time to give us such a positive review. It is lovely when families are happy and reassured that their family members are being taken good care of. We'll pass on your comments to the carers involved with your mum's care.
5.0 out of 5
Thank you for taking the time to give us your review. We very much appreciate the kind comments and your understanding in occasional rota changes. We try to continuously improve and work on having the best possible communication with our clients.
5.0 out of 5
Thank you so much for taking the time to give us this positive feedback. The satisfaction of our clients and their families is of paramount importance to us and we always pass on the comments to our carers.
5.0 out of 5
Thank you so much for taking the time to give us such a positive review. The satisfaction and happiness of our clients is the cornerstone of our business. We will pass your kind comments on to the carers who support you.
5.0 out of 5
Thank you so much for taking the trouble to write such a positive review. We pride ourselves on the support our carers give, and it's great to know their efforts are valued by family members as well as our clients themselves. Best regards.
5.0 out of 5
Thank you for taking the time to leave a review and for your kind words, they are very much appreciated. I am very pleased to hear our service has improved things for you.
5.0 out of 5
Thank you very much for taking the trouble to write such a positive review. Customer satisfaction is of paramount importance to us and we strive to maintain a high level of care. Best regards.
5.0 out of 5
Thank you for your feedback, which is always very much appreciated, as it provides reassurance that our reputation for high standards of service are being maintained. Our investment in technology, which provides real-time information about each client, also has a friends and family app, which is clearly of benefit to you. For those reading this review, it provides information to reassure you that loved ones are being well cared for.
5.0 out of 5
Thank you for your lovely review, I will pass on your kind comments to all the staff involved. We always strive to provide the best service we can, so your feedback is very much appreciated and demonstrates we are meeting and exceeding the needs of our clients.
4.0 out of 5
It is very pleasing to hear you are extremely satisfied with our service and thank you for taking the time to leave a positive review, your feedback is much appreciated.
4.0 out of 5
We appreciate your feedback and appreciate your time in submitting this review. I am glad our service meets your needs, you feel the staff are kind, considerate and treat you with dignity.
5.0 out of 5
Thank you for your lovely review. We appreciate feedback and continually strive for service excellence, so it is reassuring to hear you are extremely satisfied.
5.0 out of 5
Many thanks for your kind words and your positive rating. We strive to provide an excellent service and it is always pleasing to hear such lovely words about our carers.
5.0 out of 5
Thank you very much for your kind words. We continually strive to provide the best care possible, so it is reassuring to receive such positive feedback. It has been a pleasure to provide our service to you.
5.0 out of 5
May I commend your agency and all the carers involved.
Thank you so much for taking the time to give us such a positive review. It is very important to us that our clients and their families are happy with our services. We will ensure your comments are passed on to the relevant carers.
5.0 out of 5
Thank you for taking the time to review us. The quality of our service is of paramount importance to us and it is always lovely to see positive feedback.
5.0 out of 5
Thank you so much for your kind words. We really appreciate you taking the time to give us such positive feedback. Many thanks.
5.0 out of 5
Thank you for your review, any feedback is valuable to us. I am very pleased you find our service "excellent", although it's disappointing you feel we are only "satisfactory" on our value for money. We conduct regular market analysis to ensure our prices always remain below average in our strive to provide high standards of service at value for money prices and to check our quality staff are among the best paid in the sector.
5.0 out of 5
Thank you for taking the time to provide much-valued feedback. We will be sure to pass on your positive feedback to all the staff concerned.
5.0 out of 5
Thank you so much for taking the time to give us such a positive review. Your comments are very much appreciated. Best regards.
The Review Score of 10 (9.987) out of 10 for Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Ken Lord started the business with the help of a registered Nurse in 1990.
Andrew Lord retired as Registered General Manager in August 2022 but still remains a Director of the Company along with Wendy Lord.
Tracey Lord remains an active Director of the Company running the Finance Department.
Kirsty previously worked as a Manager at a Private Psychiatric Practice for 17 years before joining Astor 8 years ago. She initially worked in the Finance Department and then, with the support of the Personal Development programme, completed her NVQ Level 5 in Adult Social Care to become the Registered Manager at Astor.
Since leaving education Tracy has always worked in Social Care. She completed her Level 5 in Adult Social Care qualification. Tracy joined Astor in May 2005. She completes supervisions, and assessments and monitors the well-being of both Staff and Clients in the Guildford and Godalming area.
Tracy also oversees the arrangements and staffing for our live-in care packages, ensuring that the appropriate placements are made.
Laura joined Astor Care in 2012 as a Health Care Assistant. She worked in that role for several years before coming to work in the office as a Care Coordinator. She has qualified as a Care Trainer and teaches all our in-house courses to our new staff and runs refresher training for our experienced staff. Laura then took on the role of Field Care Supervisor which she has undertaken in conjunction with her training role. Laura has recently passed her Level 5 in Leadership and Management for Adult Care.
Margo has extensive experience with Social Services and the Social care environment. She joined Astor in 2008 and monitors the well-being of both Staff and Clients in the Farnham and Bordon areas.
Karen has previously worked at Astor as a Health Care Assistant and Care Coordinator. She now selects candidates for the recruitment process and ensures a smooth induction into Astor. Karen also promotes the services that Astor can offer to potential new Clients.
In the Office both Jo and Chloe (Care Coordinators) support the Field Care Supervisors for all areas covered by Astor. They are the friendly voice at the end of the telephone ensuring Clients and Health Care Assistants are fully supported.
We also have Caroline who is our Advertising and Administration Consultant and she makes sure that all Staff are compliant and liaises with Karen regarding advertising opportunities.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to verify any information. View our terms and conditions. Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has an Enhanced Service - more info.
