Search for home care

Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

102 Lower Guildford Road, The Lansbury Estate, Knaphill, Woking, Surrey GU21 2EP
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) Logo
Jobs
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) logo
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham), Woking
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham), Woking
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham), Woking

Astor Care & Nursing Agency has been providing private home care in the Guildford, Godalming, Woking, Farnham and Bordon areas for over 30 years and is rated 'GOOD' by CQC in all areas (February 2020).

Astor Care & Nursing Agency provides caring staff who treat clients with compassion, respecting dignity whilst encouraging independence.

Astor Care provides specialist care in clients' own homes for as long as possible. Care support can be from...  

Care Provided by Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£32 - £45
Weekly Live-in Care£1,644 - £2,378

Contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Astor Care & Nursing Agency (Knaphill)
  • Private Owned

Person in charge

  • Kirsty Fishlock (Registered Manager)

Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) Reviews (67)

Submit a Review
9.8

Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years. Over all time Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has 67 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)
Loading...
Showing 67 reviews matching selected criteria
Review from Stephen B (Husband of Client) published on 11 September 2019 Submitted via Website
Overall Experience
We have been using the services of Astor for some time now for the care of my wife and they have been absolutely exemplary. All the time my wife's illness has progressed the carers have stepped up and performed brilliantly, coping with the increasing demands required. The carers have all been experienced, shown great professionalism and compassion, and at all times carried out their work with good humour which has been greatly appreciated. A completely reliable service with support from the office whenever we have needed to get in touch to ask for changes or increases to the level of care required.

I would thoroughly recommend Astor to anyone who needs care in their home.

Reply from Andrew Lord, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you very much for your kind words. We continually strive to provide the best care possible, so it is reassuring to receive such positive feedback. It has been a pleasure to provide our service to you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul W (Husband of Client) published on 4 June 2019 Submitted via Website
Overall Experience

The care and commitment of the carers looking after my wife during her illness was second to none. Operating out of the Bordon office, all carers treated my wife with dignity and professionalism. It was confidence building to see how the carers, some quite young people, built up a relationship with my wife, building trust in whatever functions they had to perform to get the job done. All care was undertaken with my wife's well-being as the paramount focus in everything they did. Confined to bed, she eventually looked forward to their visits regularly asking me what time they were coming. She saw the visits as a friendly chat as well as the necessary care that had to take place. On meeting wider members of the family, they too commented on their care and professionalism and the friendly manner in which they performed their duties. Thank you Astor Care for helping to make my wife's last few weeks as pleasant and comfortable as possible.

May I commend your agency and all the carers involved.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you so much for taking the time to give us such a positive review. It is very important to us that our clients and their families are happy with our services. We will ensure your comments are passed on to the relevant carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Roy J (Client / Service User) published on 8 April 2019 Submitted via Postal Card
Overall Experience

The carers are experienced ladies, resourceful, versatile and very helpful. They are attentive. I am very deaf and when they accompany me to an appointment, they intercept what is being said and relay it to me afterwards.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you for taking the time to review us. The quality of our service is of paramount importance to us and it is always lovely to see positive feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R M T P (Client / Service User) published on 22 March 2019 Submitted via Postal Card
Overall Experience
Several carers came to help me. They were all so helpful, they quickly remembered where everything was. They were also very understanding with my husband's memory problems.
They were always cheerful and friendly.
Nothing was too much trouble!

I have been singing your praises to my GP, physio and friends. You were a lucky choice. Thank you.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you so much for your kind words. We really appreciate you taking the time to give us such positive feedback. Many thanks.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R F (Client / Service User) published on 30 November 2018 Submitted via Postal Card
Overall Experience

Good.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you for your review, any feedback is valuable to us. I am very pleased you find our service "excellent", although it's disappointing you feel we are only "satisfactory" on our value for money. We conduct regular market analysis to ensure our prices always remain below average in our strive to...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Richard B (Husband of Client) published on 14 November 2018 Submitted via Postal Card
Overall Experience

My wife and I had several years experience with Astor Care. We found the staff were competent, well trained and possessed a pleasant personality which enabled us to relax in their company.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you for taking the time to provide much-valued feedback. We will be sure to pass on your positive feedback to all the staff concerned.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L S (Client / Service User) published on 6 November 2018 Submitted via Postal Card
Overall Experience

You are excellent in every way and your staff are lovely.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you so much for taking the time to give us such a positive review. Your comments are very much appreciated. Best regards.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K H (Daughter of Client) published on 12 October 2018 Submitted via Postal Card
Overall Experience
I found this agency to be very professional.
Always helpful and willing to accommodate.

The care was wonderful.

Reply from Andrew Lord, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you very much for taking the time to leave a review. We are proud of the quality of our service, so it is always a pleasure to receive positive feedback. Thanks again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith B (Client / Service User) published on 26 June 2018 Submitted via Postal Card
Overall Experience

I get an excellent service from Astor Care. Their staff are exemplary always. Many thanks to you all.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you so much for taking the time to write this positive review, feedback is extremely important to us. We will pass on your comments to the relevant people. Thanks again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jayne M (Daughter of Client) published on 11 June 2018 Submitted via Postal Card
Overall Experience
We approached Astor Care Agency to look after our mother whilst I (her carer) was in hospital for hip replacement and recovery.
They were always very accommodating as to our needs when my sister was not available to help and dealt with mum with care and dignity.

We were very pleased with their approach and would not hesitate to recommend them.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

We really appreciate client feedback and thank you for taking the time to write this review. We will be sure to pass on your comments to the staff involved.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Beryl W (Client / Service User) published on 8 June 2018 Submitted via Postal Card
Overall Experience
Astor supply carers 3 times per day to help me remain in my home.

The carers are friendly and very helpful.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you for your feedback, it is very much appreciated.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Beryl H (Client / Service User) published on 7 June 2018 Submitted via Postal Card
Overall Experience

Ladies were very friendly and helpful and I enjoyed their company.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Many thanks for your kind words; they are much appreciated.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Daughter of Client) published on 10 May 2018 Submitted via Postal Card
Overall Experience

Astor Care provided care for my mother in the 3 months before her death. We started with a morning carer and gradually increased to 3 carers a day. Mum regarded the carers as part of her family and found their company very enjoyable. Astor Care management respond quickly to crises. I would recommend Astor Care to anyone needing carers.

Reply from Caroline Cooper, at Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Thank you for your kind words, it is very much appreciated and we will pass on your comments to all the care workers involved.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rodney K (Client / Service User) published on 14 February 2018 Submitted via Postal Card
Overall Experience

Very good time keeping and helping patients when toileting, willing and happy to do extra things e.g posting a letter, folding clothes and bed linen after washing and drying. Adjusting my choice of clothes for going out on scooter or going to my meetings.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert W (Son of Client) published on 16 August 2017 Submitted via Postal Card
Overall Experience

The care agency was always there for my mother.

I was pleased with the way they conducted themselves.

I had complete faith using them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B A (Father of Client) published on 15 May 2017 Submitted via Postal Card
Overall Experience

Our son has Cerebral Palsy and Astor have helped with his care for the last five years. The carers have always been extremely caring, attentive, efficient and friendly towards him. They have to cook his evening meal for him and keep his house clean (he lives on his own in a 4 bed house). The supervision and the behind the scenes work has also been exemplary and friendly. You could ask no more from a care agency.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Martin R (Husband of Client) published on 28 April 2017 Submitted via Website
Overall Experience

Both carers and admin staff have been extremely helpful in helping me with caring for my disabled wife. They have been polite and courteous, and their help and advice has been invaluable.

It has been over a period of around 10 months, and as well as actual physical care, they have given numerous helpful tips on who and where to find help on all sorts of related matters.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael J (Client / Service User) published on 13 April 2017 Submitted via Postal Card
Overall Experience

A very reliable caring and friendly person gave assurance to me. Would recommend this company highly.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J D (Client / Service User) published on 7 April 2017 Submitted via Postal Card
Overall Experience

The carers and staff are excellent and kind.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Client / Service User) published on 11 January 2017 Submitted via Postal Card
Overall Experience
Following a spell in hospital and feeling weak on discharge, Astor Care was recommended to me as an agency that could fulfil my requirements; their services started in 2014.

I now have regular staff members who each report on a particular day of the week, arriving always at the same time convenient to my daily routine and this arrangement is essential and important to my well-being. The staff are caring and friendly and I appreciate their help and presence.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (3)

News
  • 24 Nov 2025

    The Surrey Care Awards 2025 were held at Denbies Vineyard on Friday evening and were hosted by Judi Love. It was a brilliant evening celebrating all areas of the Care...

  • 26 Jun 2025

    We started at Godalming Spring Fair in May and were very luck with the weather ! We met some lovey people and discussed the services we can offer and also...

  • 08 Aug 2024

    At Astor we recognise the importance of Cancer research and are now a donation point for unwanted bras, raising vital funds for research into secondary spread breast cancer. Our Team...

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham).

Meet the Team (6)

Lords
Lords Job Title:Owners/DirectorsJoined: 1990

Ken Lord started the business with the help of a registered Nurse in 1990.

Andrew Lord retired as Registered General Manager in August 2022 but still remains a Director of the Company along with Wendy Lord.

Tracey Lord remains an active Director of the Company running the Finance Department.

Kirsty Fishlock
Kirsty FishlockJob Title:Registered ManagerJoined: 2016

Kirsty previously worked as a Manager at a Private Psychiatric Practice for 17 years before joining Astor 8 years ago. She initially worked in the Finance Department and then, with the support of the Personal Development programme, completed her NVQ Level 5 in Adult Social Care to become the Registered Manager at Astor.

Tracy Baldwinson
Tracy BaldwinsonJob Title:Field Care Supervisor/Live in ManagerJoined: 2005

Since leaving education Tracy has always worked in Social Care. She completed her Level 5 in Adult Social Care qualification. Tracy joined Astor in May 2005. She completes supervisions, and assessments and monitors the well-being of both Staff and Clients in the Guildford and Godalming area.

Tracy also oversees the arrangements and staffing for our live-in care packages, ensuring that the appropriate placements are made.

Laura Lawrence
Laura LawrenceJob Title:Field Care Supervisor/TrainerJoined: 2012

Laura joined Astor Care in 2012 as a Health Care Assistant. She worked in that role for several years before coming to work in the office as a Care Coordinator. She has qualified as a Care Trainer and teaches all our in-house courses to our new staff and runs refresher training for our experienced staff. Laura then took on the role of Field Care Supervisor which she has undertaken in conjunction with her training role. Laura has recently passed her Level 5 in Leadership and Management for Adult Care.

Karen Kimber
Karen KimberJob Title:Recruitment and Marketing CoordinatorJoined: 2024

Karen has previously worked at Astor as a Health Care Assistant and Care Coordinator. She now selects candidates for the recruitment process and ensures a smooth induction into Astor. Karen also promotes the services that Astor can offer to potential new Clients.

Jo, Chloe and Caroline
Jo, Chloe and Caroline Job Title:Office Angels

In the Office both Jo and Chloe (Care Coordinators) support the Field Care Supervisors for all areas covered by Astor. They are the friendly voice at the end of the telephone ensuring Clients and Health Care Assistants are fully supported.

We also have Caroline who is our Advertising and Administration Consultant and she makes sure that all Staff are compliant and liaises with Karen regarding advertising opportunities.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to verify any information. View our terms and conditions. Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has an Enhanced Service -more info.