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Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

102 Lower Guildford Road, The Lansbury Estate, Knaphill, Woking, Surrey GU21 2EP
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Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham), Woking
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham), Woking
Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham), Woking

Astor Care & Nursing Agency has been providing private home care in the Guildford, Godalming, Woking, Farnham and Bordon areas for over 30 years and is rated 'GOOD' by CQC in all areas (February 2020).

Astor Care & Nursing Agency provides caring staff who treat clients with compassion, respecting dignity whilst encouraging independence.

Astor Care provides specialist care in clients' own homes for as long as possible. Care support can be from...  

Care Provided by Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£32 - £45
Weekly Live-in Care£1,644 - £2,378

Contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Astor Care & Nursing Agency (Knaphill)
  • Private Owned

Person in charge

  • Kirsty Fishlock (Registered Manager)

Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) Reviews (67)

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9.8

Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years. Over all time Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from David B (Nephew of Client) published on 6 January 2017 Submitted via Postal Card
Overall Experience

I found Astor Care a thoroughly professional agency and the personnel with whom I dealt with were always cheerful and willing to go the extra mile to ensure my aunt was treated with care, understanding and respect. Every request was dealt with courtesy and the many short notice problems were solved with patience. All in all, Astor Care have been an absolutely tremendous support to me in looking after my aunt from a distance of 200 miles away.

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Care / Support
Management
Treated with Dignity
Value for Money
Review from Roger H (Son of Client) published on 30 June 2016 Submitted via Postal Card
Overall Experience
My mother was supported by Astor Care Agency over a period of 2 and a half years, as she became increasingly fragile, the care increased from one to four visits a day.
Throughout this period the quality, consistency and dedication of all the carers went beyond my high expectations.

There was always good communication between them and the regular visits the same carers, allowed for a high level of continuity. I know my mother really appreciated this at all times dealing with both the head office team and the front line staff. Nothing appeared to be too much trouble, whatever the circumstances, along with a genuine caring attitude.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from O P (Client / Service User) published on 29 March 2016 Submitted via Postal Card
Overall Experience
Very pleased with the carers that assist us. It's good we have regular staff coming in that is a great benefit to us.
Mostly we are informed if there has been a change to carer's coming in by the agency.

Overall very pleased with the service from the agency.

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Care / Support
Management
Treated with Dignity
Value for Money
Review from Pat R (Client / Service User) published on 29 March 2016 Submitted via Postal Card
Overall Experience

Excellent service, carers are very good and help me in my home with anything I need.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Betty S (Client / Service User) published on 21 March 2016 Submitted via Postal Card
Overall Experience

I can not fault the service provided all the carers are wonderful.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lesley C (Daughter of Client) published on 11 March 2016 Submitted via Postal Card
Overall Experience

Excellent service, continuity of carers, notice of changes, booking list.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Son of Client) published on 1 February 2016 Submitted via Postal Card
Overall Experience

We receive excellent care and support from our carer. She has provided willing to go the extra mile to support my parents during building works which would have otherwise caused them additional disturbance.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (3)

News
  • 24 Nov 2025

    The Surrey Care Awards 2025 were held at Denbies Vineyard on Friday evening and were hosted by Judi Love. It was a brilliant evening celebrating all areas of the Care...

  • 26 Jun 2025

    We started at Godalming Spring Fair in May and were very luck with the weather ! We met some lovey people and discussed the services we can offer and also...

  • 08 Aug 2024

    At Astor we recognise the importance of Cancer research and are now a donation point for unwanted bras, raising vital funds for research into secondary spread breast cancer. Our Team...

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham).

Meet the Team (6)

Lords
Lords Job Title:Owners/DirectorsJoined: 1990

Ken Lord started the business with the help of a registered Nurse in 1990.

Andrew Lord retired as Registered General Manager in August 2022 but still remains a Director of the Company along with Wendy Lord.

Tracey Lord remains an active Director of the Company running the Finance Department.

Kirsty Fishlock
Kirsty FishlockJob Title:Registered ManagerJoined: 2016

Kirsty previously worked as a Manager at a Private Psychiatric Practice for 17 years before joining Astor 8 years ago. She initially worked in the Finance Department and then, with the support of the Personal Development programme, completed her NVQ Level 5 in Adult Social Care to become the Registered Manager at Astor.

Tracy Baldwinson
Tracy BaldwinsonJob Title:Field Care Supervisor/Live in ManagerJoined: 2005

Since leaving education Tracy has always worked in Social Care. She completed her Level 5 in Adult Social Care qualification. Tracy joined Astor in May 2005. She completes supervisions, and assessments and monitors the well-being of both Staff and Clients in the Guildford and Godalming area.

Tracy also oversees the arrangements and staffing for our live-in care packages, ensuring that the appropriate placements are made.

Laura Lawrence
Laura LawrenceJob Title:Field Care Supervisor/TrainerJoined: 2012

Laura joined Astor Care in 2012 as a Health Care Assistant. She worked in that role for several years before coming to work in the office as a Care Coordinator. She has qualified as a Care Trainer and teaches all our in-house courses to our new staff and runs refresher training for our experienced staff. Laura then took on the role of Field Care Supervisor which she has undertaken in conjunction with her training role. Laura has recently passed her Level 5 in Leadership and Management for Adult Care.

Karen Kimber
Karen KimberJob Title:Recruitment and Marketing CoordinatorJoined: 2024

Karen has previously worked at Astor as a Health Care Assistant and Care Coordinator. She now selects candidates for the recruitment process and ensures a smooth induction into Astor. Karen also promotes the services that Astor can offer to potential new Clients.

Jo, Chloe and Caroline
Jo, Chloe and Caroline Job Title:Office Angels

In the Office both Jo and Chloe (Care Coordinators) support the Field Care Supervisors for all areas covered by Astor. They are the friendly voice at the end of the telephone ensuring Clients and Health Care Assistants are fully supported.

We also have Caroline who is our Advertising and Administration Consultant and she makes sure that all Staff are compliant and liaises with Karen regarding advertising opportunities.

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