Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

102 Lower Guildford Road, The Lansbury Estate, Knaphill, Woking GU21 2EP
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9.8 64 Reviews
  • Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham), Woking
Astor Care & Nursing Agency has been providing private home care in the Guildford, Godalming, Woking, Farnham and Bordon areas for over 30 years and is rated 'GOOD' by CQC in all areas (February 2020).

Astor Care & Nursing Agency provides caring staff who treat clients with compassion, respecting dignity whilst encouraging independence.

Astor Care provides specialist care in clients' own homes for as long as possible. Care support can be from 1/2 hour per week to 24 hours live in care.

Care can be provided for people with both mental and physical health problems, including dementia.

Carers undergo a rigorous recruitment process before starting with Astor. On-going training is regularly provided to ensure they are delivering the best standard of care possible. You are welcome to call for an informal chat if you think you might be interested in joining them. Reliable, kind people are always a welcome addition to the team.

More specialist care is available for those with neurological disorders and acquired brain injury. Live-in care, palliative care and a bathability service are also offered.

Care Provided by Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £45
  • Weekly Live-in Care Fees: £1644 – £2378.40

These prices are only a guideline, please contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to find out the exact price for your requirements.

Contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to get a personalised quote.

Good to Know

Owner

  • Astor Care & Nursing Agency (Knaphill)
  • Privately Owned

Person in Charge

  • Kirsty Fishlock (Registered Manager)

Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) Reviews (64)

9.8

Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has a Review Score of 9.8 (9.826) out of 10, based on 16 reviews in the last 2 years.
Over all time Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has 64 reviews.

Overall Experience
  • 58
  • 5
  • 0
  • 1
  • 0
Date Published
  • 64
  • 7
  • 9
  • 16
  • 48
Reviewer Connection to Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham)
  • 28
  • 13
  • 7
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Pat R (Client) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, carers are very good and help me in my home with anything I need.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Betty S (Client) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not fault the service provided all the carers are wonderful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley C (Daughter of Client) published on 11 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, continuity of carers, notice of changes, booking list.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Son of Client) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We receive excellent care and support from our carer. She has provided willing to go the extra mile to support my parents during building works which would have otherwise caused them additional disturbance.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) is calculated as follows: ( (88 Excellents x 5) + (7 Goods x 4) ) ÷ 95 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (7)

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Lords

Job Title: Owners/Directors Joined: 1990

Ken Lord started the business with the help of a registered Nurse in 1990.


Andrew Lord retired as Registered General Manager in August 2022 but still remains a Director of the Company along with Wendy Lord.


Tracey Lord remains an active Director of the Company running the Finance Department.

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Kirsty Fishlock

Job Title: Registered Manager Joined: 2016

Kirsty previously worked as a Manager at a Private Psychiatric Practice for 17 years before joining Astor 8 years ago. She initially worked in the Finance Department and then, with the support of the Personal Development programme, completed her NVQ Level 5 in Adult Social Care to become the Registered Manager at Astor.

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Tracy Baldwinson

Job Title: Field Care Supervisor/Live in Manager Joined: 2005

Since leaving education Tracy has always worked in Social Care. She completed her Level 5 in Adult Social Care qualification. Tracy joined Astor in May 2005. She completes supervisions, and assessments and monitors the well-being of both Staff and Clients in the Guildford and Godalming area.


Tracy also oversees the arrangements and staffing for our live-in care packages, ensuring that the appropriate placements are made.

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Laura Lawrence

Job Title: Field Care Supervisor/Trainer Joined: 2012

Laura joined Astor Care in 2012 as a Health Care Assistant. She worked in that role for several years before coming to work in the office as a Care Coordinator. She has qualified as a Care Trainer and teaches all our in-house courses to our new staff and runs refresher training for our experienced staff. Laura then took on the role of Field Care Supervisor which she has undertaken in conjunction with her training role. Laura has recently passed her Level 5 in Leadership and Management for Adult Care.

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Margo McBride

Job Title: Carer Joined: 2008

Margo has extensive experience with Social Services and the Social care environment. She joined Astor in 2008 and monitors the well-being of both Staff and Clients in the Farnham and Bordon areas.

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Karen Kimber

Job Title: Recruitment and Marketing Coordinator Joined: 2024

Karen has previously worked at Astor as a Health Care Assistant and Care Coordinator. She now selects candidates for the recruitment process and ensures a smooth induction into Astor. Karen also promotes the services that Astor can offer to potential new Clients.

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Jo, Chloe and Caroline

Job Title: Office Angels

In the Office both Jo and Chloe (Care Coordinators) support the Field Care Supervisors for all areas covered by Astor. They are the friendly voice at the end of the telephone ensuring Clients and Health Care Assistants are fully supported.


We also have Caroline who is our Advertising and Administration Consultant and she makes sure that all Staff are compliant and liaises with Karen regarding advertising opportunities.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) to verify any information. View our terms and conditions. Astor Care & Nursing Agency (Woking, Guildford, Godalming & Farnham) has an Enhanced Service - more info.