Unit 13/14, Heacham Hall Ind Est, Hunstanton Road, Heacham, King's Lynn PE31 7JT
Extra Hands Home Care in Norfolk are a leading independent Home Care Specialist, providing carers trained to the highest standards including Dementia Care. Offering a wide range of services which are individually tailored to suit your needs. The agency has been an approved contracted supplier to Norfolk County Council since 1993.
Care packages can be arranged on either a short term or long term basis, offering flexibility when organising your care and you can be assured staff will meet your requirements every step of the way.
Personal Care / Bathing and Toileting
Listening and Companionship
Encouraging Independence and Self Care
Preparing and Cooking Meals
Group : Extra Hands Home Care Norfolk
Person in charge: Anita Walter (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 80
Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Extra Hands Home Care Norfolk: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Extra Hands Home Care Norfolk has a Review Score of 7 (7.000)
The Review Score of 7 (maximum of 10) for Extra Hands Home Care Norfolk is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Extra Hands Home Care Norfolk in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Extra Hands Home Care Norfolk is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Extra Hands Home Care Norfolk is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by N B (Client) on Monday 15 May 2017. Relates to May 2017.
Good and conducted in a nice friendly manner.
How likely would you be to recommend Extra Hands Home Care Norfolk? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Value for Money: Good