Extra Hands Home Care Norfolk

Unit 13/14, Heacham Hall Ind Est, Hunstanton Road, Heacham, King's Lynn PE31 7JT
Review Us
9.3 7 Reviews
  • Extra Hands Home Care Norfolk, King's Lynn
Extra Hands Home Care in Norfolk are a leading independent home care specialist, providing carers trained to the highest standards including dementia care. Offering a wide range of services which are individually tailored to suit all needs. The agency has been an approved contracted supplier to Norfolk County Council since 1993.

Care packages can be arranged on either a short term or long term basis, offering flexibility when organising care and can be assured staff will meet all requirements every step of the way.

Services include:

Personal care/bathing and toileting
Listening and companionship
Encouraging independence and self-care
Hygiene cleaning
Preparing and cooking meals
Monitoring visits
Domestic tasks
Shopping
Laundry
Medication management
Night care

Show Extra Hands Home Care Norfolk on the Map

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.49

These charges are the same all year round 7 days a week, including Christmas and Bank Holidays. We also do not charge any travel time.

These prices are only a guideline, please contact Extra Hands Home Care Norfolk to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Hayley Claxton (Registered Manager)

Extra Hands Home Care Norfolk Reviews (7)

9.3

Extra Hands Home Care Norfolk has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years. Over all time Extra Hands Home Care Norfolk has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
5
5
5
2

Review from C C (Sister of Client) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister says she gets a good service from all her girls. They look after her well and are more like friends and family.
She says she never has any problems.
From my point of view the girls are quick to raise any problems and report back both to the office or myself if I am here. The house looks
well cared for as does my sister. They have given me peace of mind knowing my sister is happy with her current carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H B (Client) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Extra Hands for many years. This past year in particular has been very difficult health-wise. Whilst I'm happy with all the carers, my main carer is like an angel. If she sees anything she can help with she just does it. I'm so blessed that I have her. Sometimes it is necessary for
the company to change your time it can be a bit hit and miss if im informed. I do understand if one or more carers have rung in sick, their priority is getting their shifts covered. It doesn't happen often. I feel I'm fortunate to be with Extra Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Daughter of Client) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have extensive experience with care companies, visiting, live in, respite etc and Extra Hands are over and above all of them. Always friendly, helpful, nothing too much bother. They remember me when I call (this is all office) and the carers are all wonderful too. In an industry where it feels like
there is no one really not just out for profit, Extra Hands feels like the only genuine, caring, reasonable and high quality company out there.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah C (Daughter of Client) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers are excellent at reporting any concerns or issues. They are polite and always respectful. They take an interest in what Mum has to say and have a little chat with her when they are here. I am very pleased with the overall service and would definitely recommend Extra Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L R (Daughter of Client) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very friendly, helpful, polite and very caring. No problems when contacting the office, always helpful if there is a problem.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Son of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extra Hands are outstanding. I always knew Dad was in excellent hands. I cannot thank the Extra Hands team enough. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N B (Client) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and conducted in a nice friendly manner.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Extra Hands Home Care Norfolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Extra Hands Home Care Norfolk is calculated as follows: ( (23 Excellents x 5) + (7 Goods x 4) ) ÷ 30 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Extra Hands Home Care Norfolk is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (3)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Extra Hands Home Care Norfolk

What Type of Services does Extra Hands Home Care Norfolk offer?

Extra Hands Home Care Norfolk offers Home Care.

How many Carers does Extra Hands Home Care Norfolk employ?

Extra Hands Home Care Norfolk employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Extra Hands Home Care Norfolk to verify any information. View our terms and conditions. Extra Hands Home Care Norfolk has an Enhanced Service - more info.